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Recall · 21V072000

Mercedes-Benz USA recalled 25 models over communication

67

Vehicles covered

25

Models

37

Model years

February 12, 2021

Filed with NHTSA

COMMUNICATION

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
What it can cause
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What the dealer does
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
NHTSA's note
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.

Which vehicles

A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .

VehicleModel yearsSafety record
Mercedes-BenzAMG E532020Not published here
Mercedes-BenzAMG E632018Not published here
Mercedes-BenzAMG GLC432019Not published here
Mercedes-BenzAMG GT532020Not published here
Mercedes-BenzAMG GTA2018Not published here
Mercedes-BenzC 3002018 to 201920182019
Mercedes-BenzC3002017Not published here
Mercedes-BenzCLA 2502018 to 2020201820192020
Mercedes-BenzCLA25020172017
Mercedes-BenzCLS 4502020Not published here
Mercedes-BenzE 3002018 to 201920182019
Mercedes-BenzE 40020182018
Mercedes-BenzE30020172017
Mercedes-BenzGLA 2502017 to 202120172018201920202021
Mercedes-BenzGLC 3002018 to 20212018201920202021
Mercedes-BenzGLC 3502019Not published here
Mercedes-BenzGLC30020172017
Mercedes-BenzGLE 35020182018
Mercedes-BenzGLE 4002019Not published here
Mercedes-BenzGLE 45020202020
Mercedes-BenzGLE35020172017
Mercedes-BenzGLS45020172017
Mercedes-BenzS 4502018Not published here
Mercedes-BenzS55020172017
Mercedes-BenzS5602018 to 20192018

How this campaign compares

At 67 vehicles this is a small campaign: 74% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers model years 2017 to 2021, so the oldest vehicles on it were 4 model years old when the defect was reported to NHTSA.

Mercedes-Benz vehicles have been recalled over the communication 3 times before this, most recently in April 2020 as 20V227000. That is not evidence the earlier repair failed.

This site holds the complaint record for 33 of the 37 model years the campaign names. Their owners have filed 1,417 complaints with NHTSA, 308 of them before this campaign was filed. 21 of those name the communication, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in May 2016, 4 years before this filing.

The vehicles on this campaign carry 57 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 25V023000 (tires), 24V445000 (electrical system), 24V207000 (electrical system).

Check your own car

A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.

Check a VINSee the latest recalls Every Mercedes-Benz USA recall

Filed by Mercedes-Benz USA, LLC with NHTSA on February 12, 2021 as campaign 21V072000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.

Compiled and maintained by . Data last checked 2021-02-12.
Independent developer and analyst