Recall · 21V072000
Mercedes-Benz USA recalled 25 models over communication
67
Vehicles covered
25
Models
37
Model years
February 12, 2021
Filed with NHTSA
COMMUNICATION
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
- What it can cause
- A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- What the dealer does
- MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-Benz AMG E53 | 2020 | Not published here |
| Mercedes-Benz AMG E63 | 2018 | Not published here |
| Mercedes-Benz AMG GLC43 | 2019 | Not published here |
| Mercedes-Benz AMG GT53 | 2020 | Not published here |
| Mercedes-Benz AMG GTA | 2018 | Not published here |
| Mercedes-Benz C 300 | 2018 to 2019 | 20182019 |
| Mercedes-Benz C300 | 2017 | Not published here |
| Mercedes-Benz CLA 250 | 2018 to 2020 | 201820192020 |
| Mercedes-Benz CLA250 | 2017 | 2017 |
| Mercedes-Benz CLS 450 | 2020 | Not published here |
| Mercedes-Benz E 300 | 2018 to 2019 | 20182019 |
| Mercedes-Benz E 400 | 2018 | 2018 |
| Mercedes-Benz E300 | 2017 | 2017 |
| Mercedes-Benz GLA 250 | 2017 to 2021 | 20172018201920202021 |
| Mercedes-Benz GLC 300 | 2018 to 2021 | 2018201920202021 |
| Mercedes-Benz GLC 350 | 2019 | Not published here |
| Mercedes-Benz GLC300 | 2017 | 2017 |
| Mercedes-Benz GLE 350 | 2018 | 2018 |
| Mercedes-Benz GLE 400 | 2019 | 2019 |
| Mercedes-Benz GLE 450 | 2020 | 2020 |
| Mercedes-Benz GLE350 | 2017 | 2017 |
| Mercedes-Benz GLS450 | 2017 | 2017 |
| Mercedes-Benz S 450 | 2018 | Not published here |
| Mercedes-Benz S550 | 2017 | 2017 |
| Mercedes-Benz S560 | 2018 to 2019 | 2018 |
How this campaign compares
At 67 vehicles this is a small campaign: 76% of the 14,663 vehicle recalls with a published size filed from 1995 up to this one are as large or larger. The middle campaign among them covers 491. It covers model years 2017 to 2021, so the oldest vehicles on it were 4 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the communication 3 times before this, most recently in April 2020 as 20V227000. That is not evidence the earlier repair failed.
This site holds the complaint record for 33 of the 37 model years the campaign names. Their owners have filed 1,459 complaints with NHTSA, 308 of them before this campaign was filed. 21 of those name the communication, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in May 2016, 4 years before this filing.
The vehicles on this campaign carry 57 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 25V023000 (tires), 24V445000 (electrical system), 24V207000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on February 12, 2021 as campaign 21V072000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2021-02-12.
Independent developer and analyst