Recall · 20V089000
Mercedes-Benz USA recalled 11 models over electrical system
2,101
Vehicles covered
11
Models
14
Model years
February 14, 2020
Filed with NHTSA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- The defect
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- What it can cause
- If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
- What the dealer does
- MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzAMG CLA35 | 2020 | Not published here |
| Mercedes-BenzAMG GLE53 | 2021 | 2021 |
| Mercedes-BenzAMG GLE63 S | 2021 | Not published here |
| Mercedes-BenzAMG GLS63 | 2021 | Not published here |
| Mercedes-BenzCLA 250 | 2020 | 2020 |
| Mercedes-BenzGLE 350 | 2020 to 2021 | 20202021 |
| Mercedes-BenzGLE 450 | 2020 to 2021 | 20202021 |
| Mercedes-BenzGLS 580 | 2020 | Not published here |
| Mercedes-BenzGLS450 | 2020 to 2021 | 2021 |
| Mercedes-BenzGLS580 | 2021 | Not published here |
| Mercedes-BenzMaybach GLS600 | 2021 | Not published here |
How this campaign compares
At 2,101 vehicles this is a bigger campaign than 66% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2020 to 2021, and the defect was reported to NHTSA in 2020, at or before the oldest model year it covers — as current as a recall gets.
Mercedes-Benz vehicles have been recalled over the electrical system 18 times before this, most recently in January 2020 as 20V047000. That is not evidence the earlier repair failed.
This site holds the complaint record for 9 of the 14 model years the campaign names. Their owners have filed 285 complaints with NHTSA, 3 of them before this campaign was filed. 102 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry 41 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 24V724000 (electrical system), 24V207000 (electrical system), 24V118000 (power train).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC. with NHTSA on February 14, 2020 as campaign 20V089000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2020-02-14.
Independent developer and analyst