Recall · 24V118000
Mercedes-Benz USA recalled 3 models over power train
105,071
Vehicles covered
3
Models
8
Model years
February 16, 2024
Filed with NHTSA
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
- What it can cause
- An engine stall increases the risk of a crash.
- What the dealer does
- Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 105,071 vehicles this is a bigger campaign than 92% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2020 to 2023, so the oldest vehicles on it were 4 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the power train 22 times before this, most recently in December 2023 as 23V851000. That is not evidence the earlier repair failed.
This site holds the complaint record for 6 of the 8 model years the campaign names. Their owners have filed 128 complaints with NHTSA, 74 of them before this campaign was filed. 13 of those name the power train, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in July 2019, 4 years before this filing.
The vehicles on this campaign carry 33 other recalls published here, the newest being: 24V724000 (electrical system), 24V207000 (electrical system), 23V880000 (fuel system, gasoline), 23V835000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on February 16, 2024 as campaign 24V118000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2024-02-16.
Independent developer and analyst