Recall · 20V191000
Chrysler recalled 11 models over back over prevention
319,610
Vehicles covered
11
Models
19
Model years
September 10, 2020
Filed with NHTSA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- The defect
- Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
- What it can cause
- The lingering rearview image can distract the driver, increasing the risk of a crash.
- What the dealer does
- Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| ChryslerPacifica | 2019 to 2020 | 20192020 |
| DodgeChallenger | 2019 | 2019 |
| DodgeDurango | 2019 to 2020 | 20192020 |
| JeepCherokee | 2020 | 2020 |
| JeepGladiator | 2020 | 2020 |
| JeepGrand Cherokee | 2019 to 2020 | 20192020 |
| JeepRenegade | 2019 to 2020 | 20192020 |
| JeepWrangler | 2019 to 2020 | 20192020 |
| Ram1500 | 2019 to 2020 | 20192020 |
| Ram2500 | 2019 to 2020 | 20192020 |
| Ram3500 | 2019 to 2020 | 20192020 |
How this campaign compares
At 319,610 vehicles this is a bigger campaign than 96% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2020, so the oldest vehicles on it were one model year old when the defect was reported to NHTSA.
Dodge vehicles have been recalled over the back over prevention 2 times before this, most recently in August 2020 as 20V512000. That is not evidence the earlier repair failed.
This site holds the complaint record for all 19 model years the campaign names. Their owners have filed 6,249 complaints with NHTSA, 918 of them before this campaign was filed. 82 of those name the back over prevention, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in June 2018, 2 years before this filing.
The vehicles on this campaign carry 48 other recalls published here, the newest being: 26V495000 (seat belts), 26V362000 (electrical system), 26V327000 (back over prevention), 26V290000 (power train).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Chrysler (FCA US LLC) with NHTSA on September 10, 2020 as campaign 20V191000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2020-09-10.
Independent developer and analyst