Recall · 20V327000
Jayco recalled 3 models over equipment
666
Vehicles covered
3
Models
8
Model years
June 5, 2020
Filed with NHTSA
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- The defect
- Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
- What it can cause
- If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
- What the dealer does
- Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| EntegraQwest | 2019 to 2020 | Not published here |
| JaycoMelbourne | 2019 to 2021 | Not published here |
| JaycoMelbourne Prestige | 2019 to 2021 | Not published here |
How this campaign compares
At 666 vehicles this is a bigger campaign than 54% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2021, so the oldest vehicles on it were one model year old when the defect was reported to NHTSA.
Jayco vehicles have been recalled over the equipment 67 times before this, most recently in April 2020 as 20V238000. That is not evidence the earlier repair failed.
The vehicles on this campaign carry 7 other recalls published here, the newest being: 23V486000 (visibility), 23V390000 (electrical system), 23V081000 (power train), 22V663000 (suspension).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Jayco, Inc. with NHTSA on June 5, 2020 as campaign 20V327000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2020-06-05.
Independent developer and analyst