Recall · 21V380000
Keystone RV recalled the KEYSTONE Cougar over structure
1,990
Vehicles covered
1
Model
5
Model years
May 24, 2021
Filed with NHTSA
STRUCTURE:FRAME AND MEMBERS
- The defect
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- What it can cause
- A buckled frame rail can increase the risk of a crash.
- What the dealer does
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| KeystoneCougar | 2017 to 2021 | 2019 |
How this campaign compares
At 1,990 vehicles this is a bigger campaign than 66% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2017 to 2021, so the oldest vehicles on it were 4 model years old when the defect was reported to NHTSA.
Keystone vehicles have been recalled over the structure 15 times before this, most recently in April 2021 as 21V250000. That is not evidence the earlier repair failed.
This site holds the complaint record for 1 of the 5 model years the campaign names. Their owners have filed 9 complaints with NHTSA, 3 of them before this campaign was filed. 4 of those name the structure, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in June 2019, 1 year before this filing.
The vehicles on this campaign carry 7 other recalls published here, the newest being: 22V209000 (structure), 21V708000 (equipment), 21V178000 (electrical system), 20V801000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Keystone RV Company with NHTSA on May 24, 2021 as campaign 21V380000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-05-24.
Independent developer and analyst