CSR

Keystone · NHTSA safety record

2019 Keystone Cougar

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 9 safety complaints about the 2019 Keystone Cougar with the US government. Of those, no death is recorded. 8 recall campaigns are open against it.

The most complained-about system is the body structure, named in 4 complaints, 44% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2019 to November 2022 · How this is counted

What is on file

9 complaints on file

9

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
STRUCTURE 4 · 44%
SUSPENSION 4 · 44%
EQUIPMENT 2 · 22%
ELECTRICAL SYSTEM 1 · 11%
PARKING BRAKE 1 · 11%
POWER TRAIN 1 · 11%
WHEELS 1 · 11%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 9.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2022 at 4.

8 6 4 2
19 20 21 22

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2022.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2019 Keystone Cougar. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

8 on file

STRUCTURE:FRAME AND MEMBERS

22V209000 · March 31, 2022

The defect
Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
The risk
Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
The remedy
Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.

Keystone RV Company · up to 513 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

21V708000 · September 13, 2021

The defect
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
The risk
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.

Keystone RV Company · up to 95,885 vehicles across all model years covered

STRUCTURE:FRAME AND MEMBERS

21V380000 · May 24, 2021

The defect
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
The risk
A buckled frame rail can increase the risk of a crash.
The remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.

Keystone RV Company · up to 1,990 vehicles across all model years covered

EQUIPMENT:ELECTRICAL

20V398000 · July 7, 2020

The defect
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
The risk
If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
The remedy
Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.

Keystone RV Company · up to 8,313 vehicles across all model years covered

POWER TRAIN:AXLE HUBS

18V843000 · November 28, 2018

The defect
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
The risk
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
The remedy
Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.

Keystone RV Company · up to 982 vehicles across all model years covered

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

18V723000 · October 15, 2018

The defect
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
The risk
If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
The remedy
Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.

Keystone RV Company · up to 1,276 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

18V383000 · June 7, 2018

The defect
Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
The risk
If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
The remedy
Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.

Keystone RV Company · up to 5,151 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

18V320000 · May 16, 2018

The defect
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.
The risk
A propane leak into the living area can increase the risk of injury or fire.
The remedy
Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-321.

Keystone RV Company · up to 94 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN:AXLE ASSEMBLY
2019 KEYSTONE COUGAR. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-380. THE CONSUMER STATED WANTS CAMPING WORLD TO RESCIND THE SALE OF THE RV, AND SATISFY THE OUTSTANDING BALANCE DUE UNDER THE SECURITY AGREEMENT AND REIMBURSED FOR THE EXPENSES INCURRED RELATING TO THE RV.

NHTSA complaint 11494390. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:FRAME AND MEMBERS
The contact owns a 2019 Keystone Cougar Fifth Wheel RV. The contact stated that while driving she was notified by another driver that the RV was leaning to the right and that the tires were not touching the roadway. The contact stated that she stopped to inspect and noticed that the tires on the driver’s side had no issues however, the passenger’s side tandem front and rear tires had moved closer together. The contact stated that the axle had moved, causing the failure. The contact stated that the RV was taken to a dealer where the failure was diagnosed as a welding failure where the axle was not connected to the frame correctly. The RV was taken to a welder to be repaired. The welder

NHTSA complaint 11472738, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY:STEP/LADDER

7,500 miles

The contact owns a 2019 Keystone Cougar. The contact was attempting to remove debris from the roof of the RV; while climbing up the attached ladder, the roof mount screws to the ladder failed causing the left side of the ladder to detach from the roof and become unsecured. During the failure no injuries were sustained. The manufacturer and dealer were notified of the failure but no assistance was provided. The failure mileage was 7,500.

NHTSA complaint 11471503. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT
The contact owns a 2019 Keystone Cougar. The contact noticed that the antenna was missing from the trailer. The dealer was not contacted. The antenna was not replaced. The manufacturer was notified of the failure. The contact stated that the VIN was not included in NHTSA Campaign Number: 20V398000 (Equipment). The approximate failure mileage was unknown.

NHTSA complaint 11454523. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was repaired but the failure recurred a year later. The contact then received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) and was relating the failure to the recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was unknown.

NHTSA complaint 11426127. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

5,000 miles

The contact owns a 2019 Keystone Cougar. The contact stated while driving 60 mph, the draining tank hose fractured and detached from the RV on the passenger side. The contact stated there was no warning light illuminated. The vehicle was not taken to the local dealer nor the independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 5,000.

NHTSA complaint 11421160. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Keystone Cougar

Model year Complaints Recalls Deaths
2011 9 7 —
2010 10 4 —

Every Keystone on this site — 12 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst