Recall · 21V411000
Daimler Vans USA recalled 8 models over electrical system
33,437
Vehicles covered
8
Models
24
Model years
June 2, 2021
Filed with NHTSA
ELECTRICAL SYSTEM:SOFTWARE
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- What it can cause
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- What the dealer does
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| FreightlinerSprinter 1500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 2500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 3500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 4500 | 2019 to 2021 | Not published here |
| Mercedes-BenzSprinter 1500 | 2019 to 2021 | 20192021 |
| Mercedes-BenzSprinter 2500 | 2019 to 2021 | 201920202021 |
| Mercedes-BenzSprinter 3500 | 2019 to 2021 | 201920202021 |
| Mercedes-BenzSprinter 4500 | 2019 to 2021 | 2019 |
How this campaign compares
At 33,437 vehicles this is a bigger campaign than 87% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2021, so the oldest vehicles on it were 2 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the electrical system 31 times before this, most recently in April 2021 as 21V235000. That is not evidence the earlier repair failed.
This site holds the complaint record for 11 of the 24 model years the campaign names. Their owners have filed 278 complaints with NHTSA, 53 of them before this campaign was filed. 54 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in February 2019, 2 years before this filing.
The vehicles on this campaign carry 41 other recalls published here, the newest being: 24V930000 (electrical system), 23V876000 (structure), 23V875000 (structure), 23V874000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on June 2, 2021 as campaign 21V411000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-06-02.
Independent developer and analyst