Recall · 21V473000
General Motors recalled 2 models over suspension
Do not drive until repaired. NHTSA issues this where it considers the risk immediate, and it stands until the repair is done.
380,498
Vehicles covered
2
Models
9
Model years
June 24, 2021
Filed with NHTSA
SUSPENSION:REAR
- The defect
- General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
- What it can cause
- A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
- What the dealer does
- Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 380,498 vehicles this is a bigger campaign than 97% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2010 to 2016, so the oldest vehicles on it were 11 model years old when the defect was reported to NHTSA.
Cadillac vehicles have been recalled over the suspension 8 times before this, most recently in April 2016 as 16V256000. That is not evidence the earlier repair failed.
This site holds the complaint record for 8 of the 9 model years the campaign names. Their owners have filed 2,733 complaints with NHTSA, 1,911 of them before this campaign was filed. 231 of those name the suspension, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in February 2010, 11 years before this filing.
The vehicles on this campaign carry one other recall published here: 26V329000 (air bags).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by General Motors, LLC with NHTSA on June 24, 2021 as campaign 21V473000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-06-24.
Independent developer and analyst