CSR
Check a VIN

Look up

About

Cadillac · NHTSA safety record

2014 Cadillac SRX

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

389

Complaints

16

Crashes

2

Fires

7

Injuries

0

Deaths

Owners of the 2014 Cadillac SRX have filed 389 safety complaints with NHTSA between May 2014 and July 2026. The most complained-about system is the exterior lighting, named in 266 of them (68%). The typical failure was reported at 58,500 miles, the median across the 230 complaints that gave an odometer reading.

Complaints rose 45% year on year: 16 in the twelve months to 2026-Q1, against 11 in the twelve before.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SUSPENSION:REAR

21V473000 · June 24, 2021

Do not drive until repaired

The defect
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
The risk
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
The remedy
Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

General Motors, LLC · up to 380,498 vehicles across all model years covered

SUSPENSION:REAR

14V571000 · September 19, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
The risk
Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

General Motors LLC · up to 290,241 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Rear Toe Link Adjuster Separation

PE20019

Closed preliminary evaluation · opened November 6, 2020 · closed December 23, 2021 · led to recall 21V473000

the suspension

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 389.

EXTERIOR LIGHTING 266 68%
ELECTRICAL SYSTEM 39 10%
UNKNOWN OR OTHER 29 7%
VISIBILITY/WIPER 25 6%
POWER TRAIN 20 5%
SUSPENSION 19 5%
SERVICE BRAKES 10 3%
VEHICLE SPEED CONTROL 7 2%
ENGINE 5 1%
SEATS 5 1%
STEERING 5 1%
STRUCTURE 5 1%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 84.

2014 2019 2026
2014 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

2 injured · crash · towed · 60,000 miles

ON MAY 12, 2018, WE WERE DRIVING WEST ON MARYLAND INTERSTATE 68 THROUGH THE MOUNTAINS. WE WERE DRIVING DOWNWARD ON ONE OF THE MANY MOUNTAINS AND I NOTICED A WOBBLE COMING FROM THE FRONT PASSENGER WHEEL. I BEGAN TO WORRY AND SLOWED DOWN FROM 70 MPH TO 50 MPH. AS I APPROACHED THE BOTTOM OF THE MOUNTAIN THERE WAS A CURVE TO THE LEFT. ALL OF THE SUDDEN WE LOST CONTROL LIKE WE WERE ON ICE. WE TURNED 360 DEGREES AND SLAMMED INTO THE RIGHT BERM GUARD RAIL AND THEN PROCEEDED TO TRAVEL BACK ACROSS THE TWO LAND HIGHWAY AND HIT THE LEFT MEDIAN GUARDRAIL AND CAME TO A STOP. THERE WERE THREE OF US IN THE CAR AND FORTUNATELY ONLY MINOR INJURIES. WE OBSERVED THAT THE AXLE AT THE FRONT PASSENGER SIDE WHEEL

NHTSA complaint 11093733, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 4,999 miles

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A CEMENT POST AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE FRONT PASSENGER BOTH SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,999.

NHTSA complaint 10663765. Filed by an owner and not verified by NHTSA or by us.

SEATS

1 injured · 7,200 miles

WHILE MAKING A 3 HOUR NON STOP DRIVE WITH THE DRIVER SEAT HEATER ON HIGH I RECEIVED SEVERE BURNS ON MY RIGHT THIGH. IT BLISTERED IN 2 OF THE 4 PLACES THAT THE SKIN WAS BURNED. *TR

NHTSA complaint 10702426. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · 13,500 miles

I WAS IN A SEVERE CRASH AND SUFFERED A SEVERE CONCUSSION. MY RIBBON FLEW OFF MY HEAD WHEN I CAME TO, I DID LOSE CONSCIOUSNESS AND WOKE UP TO ON STAR TELLING ME MY VEHICLE WAS IN A CRASH. I HAVE SEVERE PAIN IN MY NECK SHOULDER, ABRASIONS TO THE LEFT SIDE OF MY BODY AND BRUISING. THE VEHICLE IS TOTALED BUT THE AIRBAG NEVER DEPLOYED AND IT SHOULD HAVE WITHOUT A DOUBT. THERE WAS SEVERE DAMAGE TO THE ENTIRE VEHICLE.

NHTSA complaint 10726387. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue

NHTSA complaint 11752852. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission is slipping/jerking when stopping and then when accelerating again. Multiple other owners have reported this same issue.

NHTSA complaint 11752533. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
At lower speeds, especially after coasting, my car will lag for a few seconds before jerking forward. Also today I was coasting going about 25 mph and tried to accelerate and I pushed the pedal down and it wasn’t doing anything for several seconds then decided to start speeding up. No warning lights have come on. This has been happening for a bit but today was the first time I was concerned for my safety as I was out on a major highway

NHTSA complaint 11740359. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.

NHTSA complaint 11734001. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
ABS- TRACTION CONTROL- BRAKE- POWERSTEERING ALARM APPEARS STATING TO DRIVE WITH CAUTION- HAVE TAKEN THE VECHICLE IN FOR SERVICE AND THEY STATE THEY CAN NOT REPAIR THE ALARM- I ASKED IF THIS WOULD NOT BE CONSIDERED A RECALL ISSUE DUE TO SAFTEY ISSUE. AS THE CAR STATES IT IS NOT SAFE TO BE DRIVEN- AS I SEE THIS A AN IMMINATE SAFTEY HAZARD AS THE POWER STEERING DOES NOT WORK AND ABS BRAKE DOES NOT WORK AND TRACTION CONTROL DOES NOT WORK.

NHTSA complaint 11731772. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

NHTSA complaint 11728181. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Cadillac SRX

Model year Complaints Recalls Deaths
2016 168 2 3
2015 442 4 —
2013 393 5 —
2012 416 3 2
2011 446 7 —
2010 474 6 —

Other 2014 Cadillac models

CTS 144 ATS 103 XTS 49 Escalade 20 ELR 17

Every Cadillac on this site — 91 vehicles, 198 recall campaigns and 4 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst