CSR

Cadillac · NHTSA safety record

2014 Cadillac XTS

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

49

Complaints

2

Crashes

3

Fires

1

Injuries

0

Deaths

Owners of the 2014 Cadillac XTS have filed 49 safety complaints with NHTSA between June 2014 and April 2026. The most complained-about system is the electrical system, named in 16 of them (33%). The typical failure was reported at 40,100 miles, the median across the 38 complaints that gave an odometer reading.

NHTSA has issued 4 recalls covering this vehicle.

Recalls (4)

PARKING BRAKE

14V541000 · September 9, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
The risk
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
The remedy
GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

General Motors LLC · up to 205,309 vehicles across all model years covered

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

14V518000 · August 28, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."
The risk
In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
The remedy
GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.

General Motors LLC · up to 5 vehicles across all model years covered

STEERING

14V409000 · July 2, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.
The risk
If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.
The remedy
GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.

General Motors LLC · up to 106 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS

14V116000 · March 17, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.
The risk
The corrosion of the brake booster pump relay connector may cause a resistive short and melt the connector, increasing the risk of a fire.
The remedy
GM will notify owners, and dealers will apply sealant to the connector cavity plugs, re-route the vacuum pump vent hose and replace the front body wiring harnesses as needed, free of charge. The recall began on April 7, 2014. Owners may contact Cadillac at 1-866-982-2339. GM's number for this recall is 14062.

General Motors LLC · up to 63,903 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 49.

ELECTRICAL SYSTEM 16 33%
SUSPENSION 10 20%
UNKNOWN OR OTHER 9 18%
SERVICE BRAKES 4 8%
STEERING 4 8%
AIR BAGS 3 6%
ENGINE AND ENGINE COOLING 3 6%
STRUCTURE 3 6%
ELECTRONIC STABILITY CONTROL (ESC) 2 4%
ENGINE 2 4%
SERVICE BRAKES, HYDRAULIC 2 4%
WHEELS 2 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 10.

2014 2020 2026
2014 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 38,000 miles

I WAS T BONED HIT BY A TRUCK ON MY SIDE DRIVER SIDE AIR BAGS DIDN'T GO OFF AND I NOW HAVE A CLOSED HEAD INJURY BECAUSE MY HEAD HIT THE WINDOW. MOVING THROUGH A INTERSECTION 10 /15 MILES M PH

NHTSA complaint 10877103. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

fire

LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE XTS CADILLAC ENGINE FIRE. *SMD THE CONSUMER STATED THE VEHICLE HAD BEEN RECALLED ON APRIL 7, 2014, FOR A DEFECTIVE BRAKE BOOSTER PUMP, WHICH COULD START AN ENGINE FIRE. THE VEHICLE WAS DECLARED TOTALED.

NHTSA complaint 10606311. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · 700 miles

AT 5:15AM, 5/29/14, MY XTS WHILE PARKED IN MY RESIDENCE DRIVEWAY SPONTANEOUSLY CAUGHT FIRE. THE FIRE EMANATED FROM THE ENGINE COMPARTMENT AND DESTROYED THE ENTIRE FRONT 1/2 OF THE VEHICLE. NORTH FARMINGDALE FD RESPONDED AND EXTINGUISHED THE FIRE. NO INJURIES WERE CAUSED. THE NASSAU COUNTY PD AND NASSAU FIRE MARSHALLS OFFICE ALSO RESPONDED AND AFTER A VISUAL AND PHOTO EXAMINATION DETERMINED THAT THE FIRE STARTED IN THE AREA OF THE BRAKE BOOSTER PUMP. CADILLAC HAD ISSUED A RECALL FOR THIS VEHICLE TYPE ON 4/12/14 WITH THE WARNING THAT A DEFECT IN THE BRAKE BOOSTER PUMP COULD CAUSE A FIRE AND IN MY CASE THIS IS EXACTLY WHAT OCCURRED. THE OIL SPILLAGE AND VEHICLE DEBRIS ALSO CAUSED EXTENSIVE

NHTSA complaint 10616272, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

fire · 12,000 miles

SHORT VERSION: WHILE DRIVING APPROX. 55MPH, REAR BRAKES LOCKED UP. WE PULLED OVER INTO A PARKING LOT AND THE BRAKES WERE SMOKING AND A SMALL FIRE APPEARED ON EACH REAR BRAKE. A PERSON WHO SAW US PULL INTO THE PARKING LOT RAN OVER AND PUT OUT THE FIRE ON EACH BRAKE. LONG VERSION: APPROX. 2-WEEKS PRIOR TO THE ABOVE INCIDENT, THE BRAKE WARNING LIGHT APPEARED ON THE DASH BOARD. I IMMEDIATELY PULLED OVER AND CALLED THE DEALERSHIP AND MADE AN APPOINTMENT. WHEN I RESTARTED THE CAR, THE LIGHT WAS NO LONGER ILLUMINATED. AFTER THE APPOINTMENT, THE DEALER STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKING SYSTEM. APPROX. 1-WEEK LATER, I WAS PARKED IN A PARKING LOT. I STARTED MY CAR, RELEASED

NHTSA complaint 10627565, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

198,000 miles

Odometer Fraud. The contact purchased a 2014 Cadillac XTS. After the purchase, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale in July of 2024. At the time of purchase, the mileage was 128,000. The contact stated that while attempting to obtain an extended warranty for the vehicle, the contact was informed that the vehicle had been subjected to odometer fraud. The contact was informed that in 2022, the mileage was documented as 198,000. The contact researched to track the VIN and became aware that before the vehicle was purchased, the previous owner had logged the mileage as 145,000. The contact had not filed a report with any other agencies.

NHTSA complaint 11728969. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:ELECTRICAL:INFOTAINMENT

122,000 miles

The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The contact mention the failure has occurred on two different occasions. The manufacture was notified of the failure and they informed him that he will have to pay out of pocket for the cost of the repair. The approximate failure mileage was 122,000.

NHTSA complaint 11698180. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
My back brakes have locked up on me while going 65 miles a hour. It was smoking bad when I had to get back home.

NHTSA complaint 11682660. Filed by an owner and not verified by NHTSA or by us.

PARKING BRAKE

166,000 miles

The contact owns a 2014 Cadillac XTS. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact slowly drove the vehicle to the residence five streets away. The contact exited the vehicle and performed an inspection of the vehicle. Upon inspecting the vehicle, the contact noticed that the front passenger’s side rotor was red-hot. The contact poured water on the rotor and steam filled the air. A mobile mechanic was contacted, and the vehicle was diagnosed with a seized brake chamber. The contact was informed that the electric parking brake needed to be replaced with an unknown part. The vehicle was

NHTSA complaint 11678327, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car

NHTSA complaint 11667819. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION

80,000 miles

The contact owns a 2014 Cadillac XTS. The contact stated that upon shifting the vehicle into reverse, the rearview camera failed to display a rearview image. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V709000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

NHTSA complaint 11664676. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Cadillac XTS

Model year Complaints Recalls Deaths
2017 24 0
2015 14 3
2013 103 5

Other 2014 Cadillac models

Every Cadillac on this site — 91 vehicles, 198 recall campaigns and 4 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst