Recall · 23V204000
Daimler Vans USA recalled 8 models over electrical system
6,857
Vehicles covered
8
Models
28
Model years
March 24, 2023
Filed with NHTSA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
- What it can cause
- A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
- What the dealer does
- Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| FreightlinerSprinter 1500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 2500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 3500 | 2019 to 2021 | Not published here |
| FreightlinerSprinter 4500 | 2019 to 2021 | Not published here |
| Mercedes-BenzSprinter 1500 | 2019 to 2022 | 20192021 |
| Mercedes-BenzSprinter 2500 | 2019 to 2022 | 2019202020212022 |
| Mercedes-BenzSprinter 3500 | 2019 to 2022 | 2019202020212022 |
| Mercedes-BenzSprinter 4500 | 2019 to 2022 | 2019 |
How this campaign compares
At 6,857 vehicles this is a bigger campaign than 77% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2022, so the oldest vehicles on it were 4 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the electrical system 49 times before this, most recently in February 2023 as 23V097000. That is not evidence the earlier repair failed.
This site holds the complaint record for 13 of the 28 model years the campaign names. Their owners have filed 325 complaints with NHTSA, 164 of them before this campaign was filed. 64 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in February 2019, 4 years before this filing.
The vehicles on this campaign carry 42 other recalls published here, the newest being: 24V930000 (electrical system), 23V876000 (structure), 23V875000 (structure), 23V874000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on March 24, 2023 as campaign 23V204000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2023-03-24.
Independent developer and analyst