Recall · 23V744000
General Motors recalled 3 models over electrical system
60,154
Vehicles covered
3
Models
3
Model years
November 6, 2023
Filed with NHTSA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- The defect
- General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
- What it can cause
- A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
- What the dealer does
- The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 60,154 vehicles this is a bigger campaign than 90% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers one model year, 2024, and the defect was reported to NHTSA in 2023, at or before the oldest model year it covers — as current as a recall gets.
Chevrolet vehicles have been recalled over the electrical system 62 times before this, most recently in April 2023 as 23V247000. That is not evidence the earlier repair failed.
This site holds the complaint record for all 3 model years the campaign names. Their owners have filed 250 complaints with NHTSA, 8 of them before this campaign was filed. 111 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry one other recall published here: 26V539000 (back over prevention).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by General Motors, LLC with NHTSA on November 6, 2023 as campaign 23V744000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2023-11-06.
Independent developer and analyst