Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 175 safety complaints
about the 2024 Chevrolet Trax with the US government. Of those, 9 describe a crash, 7 mention a fire, 17 people were injured and no death is recorded. One recall campaign is open against it, covering the electrical system.
The most complained-about system is the electrical system,
named in 65 complaints, 37% of the total.
The typical failure was reported at 19,000 miles,
the median across the 35
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers May 2023 to September 2026 · How this is counted
What is on file
175 complaints on file
175
Complaints
9
Describe a crash
7
Mention fire
17
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
ELECTRICAL SYSTEM 65 · 37%
65 37%
ENGINE 51 · 29%
51 29%
UNKNOWN OR OTHER 24 · 14%
24 14%
EXTERIOR LIGHTING 17 · 10%
17 10%
POWER TRAIN 14 · 8%
14 8%
SERVICE BRAKES 12 · 7%
12 7%
VISIBILITY/WIPER 9 · 5%
9 5%
FORWARD COLLISION AVOIDANCE 8 · 5%
8 5%
AIR BAGS 7 · 4%
7 4%
LANE DEPARTURE 6 · 3%
6 3%
ENGINE AND ENGINE COOLING 5 · 3%
5 3%
FUEL/PROPULSION SYSTEM 4 · 2%
4 2%
02754
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 175.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2026 at 57.
60 45 30 15
232023242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2024 Chevrolet TRAX, and it is a separate
question from what owners report going wrong later.
Test
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
15.5%
Stability control standard Forward collision warning standard Lane departure warning standard
A dash means NHTSA did not rate that test for this vehicle.
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
The risk
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
The remedy
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
General Motors, LLC · up to 60,154 vehicles across all model years covered · fixed by software update
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
LANE DEPARTURE: ASSIST
6 injured · crash · towed
On XXX, [XXX] was applying her brakes to prepare to turn left into the fire station. Her vehicle suddenly steered to the left causing her vehicle to enter oncoming traffic. This action caused the Chevrolet Trax to collide head on with a passing vehicle. The collision resulted in 2 totaled vehicles and multiple injuries in both vehicles. It has since been brought to our attention that there is a potential class action lawsuit for similar incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11742910. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
4 injured · crash · towed
I was in a car accident where all of my airbags deployed. The seat airbag deployed, and the deflation vents were facing me. It melted my polyester shirt into me and burned my the skin across my ribs on my left side (nearest to the door). I was not aware of the location of the vents in the airbag until during the accident. This could be an issue for shorter people, who might have the airbags deploy closer to their face. I went to the hospital for the pain I was feeling in my ribs and difficulty breathing (some of which came from this airbag).
NHTSA complaint 11524379. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
2 injured · crash · towed · 40,000 miles
The contact owned a 2024 Chevrolet Trax. The contact stated that while his girlfriend was driving through an intersection at 20 MPH, another vehicle ran a red light and crashed into the vehicle, causing a T-bone impact. The air bags did not deploy upon impact. The other driver was treated for an arm injury(arm unknown) by paramedics on the scene. The next morning, the contact's girlfriend went to a doctor, where she was treated for both back and neck pain. A police report was filed, and no property damage was reported. The vehicle was towed to an independent mechanic, where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was …
NHTSA complaint 11655868, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SEAT BELTS
1 injured · crash · towed
I was in a auto accident where I was hit at a high speed on my passenger front side resulting in my airbags to deploy along with my seatbelt failing to hold me in the seat where the seatbelt became fully extended and unlatched and won’t retract back into place resulting in me having a perforated small intestine and colon damage. I had to have trauma surgery to repair my small intestine where I had 22 staples in my stomach and a hospital stay of 5 days as a result. Vehicle has not been inspected by an inspector, but was inspected by adjuster with auto insurance which stated they felt the seatbelt failed. A lawyer wouldn’t take the case to look further into the vehicle. The vehicle was on …
NHTSA complaint 11652025, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
Vehicle and gives error code "Service Safety Restraint System" and Airbag Icon comes on. I drive a 2024 model RS and have not had this vehicle for a full year. The warning comes on periodically. Sometimes when I used the auto start or when the key is used. It also can happen while im driving or after parking. It goes away if I restart the vehicle but eventually comes back on. The code machines can't find an active code.
NHTSA complaint 11768150. Filed by an owner and not verified by NHTSA or by us.
STEERING
When driving with my [XXX] old “service power steering” message came on and instantly lost all power steering. Almost got on a head on collision. Car has no power steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11767277. Filed by an owner and not verified by NHTSA or by us.
ENGINE
September 20th 2026: I was driving my 2024 Chevrolet Trax up a grade (Mountain) approximately 11AM, Driving Normally at Highway speeds, normal highway conditions, temp outside was close to 100 Degrees Fahrenheit, suddenly with no warning half way up the mountain the car lost power, check engine light turned on (Engine Power Reduced) came on, I had no option but to pull over on the highway with only 41,500 miles on the odometer. Being over 200 miles away from my home I felt devastated. Made an appointment the next morning to have the car checked out by the Chevrolet Technicians at the dealership, they stated the Turbo completely failed, the part was on a slight back order they pushed through …
NHTSA complaint 11767067, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
Over the last 18 months the check engine light has come on multiple times while driving. Each time the check engine light came on, the vehicle was taken to the dealer. I was initially told by the dealer that they could not figure it out but to bring the car back if it happens again. Each time after taking the vehicle to the dealer for the check engine light, the dealer added oil to the vehicle. On one occassion the vehicle decelerated suddenly while driving. I reported the incident in a survey that I received from the dealer after an oil change. In April 2026, the dealer said that the engine appears to be consuming too much oil and an oil consumption test is needed. In September 2026, the …
NHTSA complaint 11767077, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
I bought a brand new 24’ chevy Trax 2RS in November of 2023. By August of 2024 the Trax was already leaving orange coolant on the ground. I took it into the dealership August 22nd 2024 for service and repair; after a few hours they called me and let me know that they could not find the leak so they changed the oil and sent me on my way. Come September 2024 my 3 small children and I were on a road trip in Mexico La Rumorosa Mountains highway 2 when I noticed my car overheating on the temperature gauge; pulled over immediately found the coolant reservoir completely empty, the radiator was empty from coolant as well, so I filled it up with drinking water. Took it to the dealership on September …
NHTSA complaint 11767133, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
I took my car to the dealership twice due to the CarPlay not working, screens going black, rattling noises, and the transmission shuddering, jerking, and jumping. The mechanic that test drove it stated it was a rough ride and the car did not return to first gear. The transmission fluid was black with metal debris. They rebuilt that same transmission and since then my car has been way worse. I reached out the dealership had a mechanic drive it, but every time he’d say oh that was my big foot. I asked why the 1 on the RPMs and the P on the gear shift flash while in park then my car shakes loudly. He laughed and said it was normal. We returned to the dealership the manager came out with my …
NHTSA complaint 11766842, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed November 6, 2023.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst