Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 137 safety complaints
about the 2024 Chevrolet Traverse with the US government. Of those, 1 mentions a fire, 2 people were injured and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the brakes,
named in 54 complaints, 39% of the total.
The typical failure was reported at 9,010 miles,
the median across the 17
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers June 2024 to September 2026 · How this is counted
What is on file
137 complaints on file
137
Complaints
0
Describe a crash
1
Mention fire
2
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
No recall campaign was matched to this year, make and model. That is not
the same as a clean vehicle: recalls are issued against production
ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system
SERVICE BRAKES 54 · 39%
54 39%
ENGINE 31 · 23%
31 23%
ELECTRICAL SYSTEM 26 · 19%
26 19%
FORWARD COLLISION AVOIDANCE 23 · 17%
23 17%
POWER TRAIN 18 · 13%
18 13%
UNKNOWN OR OTHER 12 · 9%
12 9%
SEATS 8 · 6%
8 6%
BACK OVER PREVENTION 6 · 4%
6 4%
SERVICE BRAKES, HYDRAULIC 6 · 4%
6 4%
FUEL/PROPULSION SYSTEM 5 · 4%
5 4%
STEERING 4 · 3%
4 3%
VEHICLE SPEED CONTROL 4 · 3%
4 3%
02346
One complaint can name several systems, so these add up to more than 137.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2025 at 71.
76 57 38 19
242024252025262026
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2024 Chevrolet TRAVERSE, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
18.5%
17.4%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
Electronic Brake Module Component Failure
EA26006
Still open engineering analysis · opened August 21, 2026
the brakes
On April 11, 2024, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE24011 after receiving complaints concerning a loss of brake assist in 2023 MY Cadillac Lyriq vehicles. These complaints allege a hard brake pedal, followed by a “Brake System Failure” message at start up or while driving. GM shared records regarding several internal investigations for loss of brake assist due to alleged spindle fractures in the eBoost system. GM has stated that in the event of a spindle fracture, anti-lock brakes (ABS), stability control, and traction control remain functional until the vehicle comes to a complete stop. At this point, ABS, brake assist, stability control, and traction control functions are lost. The loss of these functions causes the vehicle to set one of three Diagnostic Trouble Codes (DTCs) based on failed performance criteria for the Electronic Brake Control Module (EBCM). These DTCs, in turn, activate several driver alerts: an audible chime, a visual “Service Brake System” message in the display, and multiple illuminated Malfunction Indicator Lights (MILs) for the ABS, Traction Control, and Brakes informing the driver of loss of functionality. The vehicle speed will also be limited to 70 KPH (43 MPH). Since opening PE24011, ODI has continued to receive reports of loss of brake assist. Some of these reports describe symptoms inconsistent with GM’s description of a spindle failure. These reports allege an immediate loss of brake assist functionality as opposed to the loss occurring after the vehicle comes to a complete stop. The sudden loss of brake assist during a braking event could result in extended braking distance, which increases the risk of a crash or injury. ODI believes further analysis is necessary to assess the potential for failures in GM’s eBoost system to resulting in safety-related outcomes. At this time, ODI is aware of the following vehicles that are equipped with this eBoost system: 2023-2026 MY Cadillac Lyriq, Chevrolet Colorado, and GMC Canyon; 2024-2026 MY Buick Enclave, Envision; Chevrolet Blazer EV, Equinox EV, Traverse; Cruise Origin; and GMC Acadia; 2025-2026 MY Cadillac Celestiq and Optiq. ODI is also aware of 2024-2026 MY Acura ZDX and 2024-2026 MY Honda Prologue vehicles that were built with this system. The Acura and Honda vehicles were manufactured by GM in a joint venture with Honda, and will be included in the Engineering Analysis as peer vehicles. ODI is opening this Engineering Analysis to further assess the safety-related consequences of a failed eBoost system. In addition, ODI is expanding the scope of the investigation to encompass all GM vehicles that share this eBoost system. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
1 injured · 12,000 miles
The contact owns a 2024 Chevrolet Traverse. The contact stated that while attempting to open the hatch, the hatch opened and then unintendedly lowered within seconds. The contact stated that her husband had sustained a minor injury to the head while placing groceries in the vehicle when the hatch closed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the rear hatch motor was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 12,000.
NHTSA complaint 11681975. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
1 injured
On July 31st, while backing up on a clear road in rain the brakes locked suddenly. The brakes applied & a message saying Emergency Parking brake engaged. Must be manually released. This happened twice in a 30 second period before there was enough room for me to pull forward out of the spot. I called the dealership on August 1st to see if this was a known issue and they said no. Brought the car in on August 2nd. They scanned for errors & found a message Lost Communication with Parking Assist Control Module with 9 other error message. They said this was not a known problem and to them it appeared to fix itself but would let me know if there was any way to fix. Car has just been in for regular …
NHTSA complaint 11686539, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
fire
Our Traverse spontaneously caught fire.
NHTSA complaint 11691950. Filed by an owner and not verified by NHTSA or by us.
FORWARD COLLISION AVOIDANCE
towed · 2,631 miles
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
NHTSA complaint 11626691. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
Master cylinder failure on interstate caused complete loss of braking. No accident. Shop replaced master cylinder per GM bulletin. Warning light for brake assist failure came on and pedal went to the floor. This could’ve ended in a mass casualty situation, thank god we were in wide open territory and could coast to a stop which took over a mile in neutral.
NHTSA complaint 11767636. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
There has been multiple times that the Brake system fails and different codes on dashboard pop up which makes brakes not work and looses power train , the vehicle has to be put in neutral in order to stop on highways and roads which has put my life in danger
NHTSA complaint 11765910. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
A software update caused the warning lights to go on and off despite no issues surrounding the vehicle (lane assist, forward collision warning). While driving on the interstate going 70MPH the forward collision light flashed a warning which then reduced the cars speed from 70MPH to 40MPH within a very short period of time. This is a huge safety concern and no accident happened as there were no other vehicles around at the time.
NHTSA complaint 11765109. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
I have a 2024 chevy traverse. Purchased april 30, 2024. One of the 1st ones ever made. The rear windows no longer work. The switch makes a ticking sound but nothing happens. The front windows sometimes work. Sometimes not. And they pause when going back up. I am aware of GM bulletin 25-na-022 which emcompasses this exact failure for 24/25 chevy traverses. When i called GM Marietta told me thar my vehicle was not included in the bulletin. Even though i have the same exact problem listed in the GM bulletin! This is a documented factory part defect and GM is failing to address their failure. This could be a huge safety concern if we were unable to exit the vehicle though the windows if need …
NHTSA complaint 11762771, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
The Defective Software Trigger: vehicle’s dashboard Brake Pad Life Monitor indicated the pads were low showing 19% roughly 3.5-4mm remaning life. Upon arrival to the dealership, I was informed that my rotors would also need to be resurfaced. I contested a mandatory rotor resurfacing policy. I openly disagreed with this arbitrary "store policy" but was forced to comply to get my vehicle serviced. The dealership stated they would refuse to replace the pads unless I paid out-of-pocket for an unnecessary resurfacing. The technician measured my pads at 7mm (over 60% of usable life remaining). My vehicle did not need brakes; it was suffering from a known factory software bug detailed in GM …
NHTSA complaint 11761929, quoted in part. Filed by an owner and not verified by NHTSA or by us.
UNKNOWN OR OTHER
I HAVE HAD MY VEHICLE FOR ALMOST GOING ON 2 YEARS I WENT FROM A CAR THAT I HAD ISSUES WITH TO A BRAND NEW VEHICLE WITH ISSUES/REPAIRS NEEDED ON. NOTHING HAS BEEN RECALLED ON MY VEHICLE AT ALL AND IT SHOULD BE RECALLED ON MY VEHICLE I HAVE HAD A LOT OF ISSUES W/ MY VEHICLE AND I SHOULD NOT, NOW THERE IS ANOTHER ISSUE W/ THE DRIVERS WINDOW BUTTON WHERE IT GETS STUCK DOES NOT PUT THE WINDOW DOWN OR WORKS ONLY SOMETIMES I FOUND INFO ABOUT IT General Motors Technical Service Bulletin GM TSB 25-NA-022 addresses problems where the driver's door window gets stuck or works only sometimes. The driver window may not roll up or down, or it may stop working after you press the button. HOW IS THAT NOT …
NHTSA complaint 11759014, quoted in part. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, no campaign on file for this vehicle.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst