CSR

Chevrolet · NHTSA safety record

2024 Chevrolet Silverado 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 140 safety complaints about the 2024 Chevrolet Silverado 2500 with the US government. Of those, 3 describe a crash, 1 mentions a fire, 3 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 53 complaints, 38% of the total. The typical failure was reported at 18,400 miles, the median across the 27 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2023 to September 2026 · How this is counted

What is on file

140 complaints on file

140

Complaints

3

Describe a crash

1

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 53 · 38%
SERVICE BRAKES 37 · 26%
POWER TRAIN 36 · 26%
UNKNOWN OR OTHER 23 · 16%
ENGINE 13 · 9%
FUEL/PROPULSION SYSTEM 8 · 6%
EXTERIOR LIGHTING 7 · 5%
STEERING 6 · 4%
LATCHES/LOCKS/LINKAGES 3 · 2%
STRUCTURE 3 · 2%
VEHICLE SPEED CONTROL 3 · 2%
BACK OVER PREVENTION 2 · 1%
0 23 46

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 140.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 57.

60 45 30 15
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Chevrolet SILVERADO 2500, and it is a separate question from what owners report going wrong later.

Test PU/CC 4WD PU/CC RWD
Overall Not rated Not rated
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover Not rated Not rated
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

26V530000 · August 13, 2026

The defect
General Motors, LLC (GM) is recalling certain 2024-2025 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with the enhanced towing option and 20-inch accessory tire/wheel package. The tire information label may state the incorrect rear tire pressure, resulting in underinflated tires and preventing the tire pressure monitoring system (TPMS) from displaying a low tire pressure warning.
The risk
Driving with underinflated tires can increase the risk of a crash.
The remedy
Dealers will inspect, update the engine control module (ECM) software, apply a tire label overlay, inflate tires to the correct pressure, and perform a tire pressure monitor system (TPMS) re-learn process as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2026. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N262561970. Vehicle Identification Numbers (VIN) involved in this recall became searchable on NHTSA.gov on August 13, 2026.

General Motors, LLC · up to 8 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V894000 · November 26, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
The risk
An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.

General Motors, LLC · up to 131,231 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

STEERING

23V549000 · August 3, 2023

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.

General Motors, LLC · up to 3,893 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 62,000 miles

The contact owns a 2024 Chevrolet Silverado HD Crew. The contact stated while driving at 45 MPH on a green traffic light, another vehicle was attempting to turn left while distracted by her phone. The contact veered to the left to avoid crashing with the other vehicle but was unsuccessful and landed 15 feet forward after the collision. No air bags were deployed, causing both the driver and passenger to be injured. The contact stated he sustained injuries on both his left and right hand and lower back, for which he was currently receiving treatment. No information was available on the other individual injured. The damage to the vehicle was on the front passenger's side. No warning light

NHTSA complaint 11640968, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

1 injured · crash · towed · 18,400 miles

The contact's husband owned a 2024 Chevrolet Silverado 2500. The contact stated that while driving approximately 54 MPH, the steering wheel jerked to the left and sent the vehicle over onto the opposite side of the road, where the vehicle struck a steel electric pole. The contact stated that the two front and two side air bags deployed. The Police Department, Sheriff's Office, and the Fire Department were called, and the firemen used the jaws of life to extract the contact's husband from the vehicle. A Police report was filed. Medical attention was needed, and the contact's husband was taken by ambulance and then airlifted to a hospital. The contact's husband sustained a compound fracture

NHTSA complaint 11753685, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

Driving down the highway at 60mph, dash started blinking for trailer brake service needed. Was not trailering anything. Within 3 seconds I had smoke filling the cab, pulled over and got out. Within 3min truck was fully engulfed totally gone. God forbid I was alone but even at that I did not have time to get many things out and keep imagining what a different day I’d be looking at if there were kids with me.

NHTSA complaint 11745837. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

I was towing a dump trailer with gravel in it down a gravel road grade (downhill around 5-7mph) and received a warning on the DTC about the trailer brake being disconnected. All of the lights on the trailer were still working, however the trailer brakes no longer functioned and all of the braking was transferred to the truck. The trailer slowly pushed the rear end of the truck around causing the vehicle to jackknife and causing significant damage to the bumper and bed. After researching this post incident, there appears to be numerous complaints and TSB from chevy regarding a faulty brake controller when towing a trailer where the voltage can backfeed into the vehicle causing the vehicle

NHTSA complaint 11622718, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES

63,000 miles

The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed during a rainstorm, the contact discovered that the tailgate had inadvertently opened. The contact attempted to close the tailgate, but the failure persisted. The vehicle was taken to the dealer, who determined that the exterior touchpad switch assemblies needed to be replaced. The contact related the failure to NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone. The failure mileage was approximately 63,000.

NHTSA complaint 11766621. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

45,000 miles

The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after turning off the vehicle with a trailer hitched to the vehicle, the trailer brake lights failed to turn off. The contact disconnected the trailer from the vehicle for the trailer brake lights to turn off. Additionally, the electric trailer brakes and turn signals intermittently failed to function properly. The vehicle was taken to the dealer; however, the dealer could not determine where the wiring harness 120-Volt power was going and was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

NHTSA complaint 11753265. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Due to the Fuel Pump Power Control Module (Part number 13554821) failure, my vehicle stalled in the middle of a turn while pulling a 10,000 pound RV. This caused me to lose both power steering and braking capabilities. From what I gather, this part is part of a "phased" initiative recall (see N252516900 Fuel Pump Power Control Module). This part was seemingly installed in all or most of GM SUVs and Trucks since 2021. Unfortunately, only some 2021-2023 models are under recall due to the "phased" nature of this recall. Meanwhile, all Heavy Duty trucks are driving around on our roadways, highways, and interstates, just like I was, towing heavy machinery, equipment, and RVs because both you and

NHTSA complaint 11752781, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
First started around 4 to 6000 miles, felt a shuttering between 50 and 65 mph. Shattering lasted from 10 to maybe 30 seconds let off the fuel and reapplied still there on one or two occasions. RPMs were approximately 2000 RPM shattering stopped in our PMs went down to 1500. This is occurred many times taken to a dealership always get same result, no problem found. Problem always occurs just after a transmission shift which I can tell by RPM. When I apply gas shuttering sometimes increases not always. Also noticed that sometimes shifting on a flat surface 65 miles an hour engine will speed up to almost 2000 RPM and when it goes to shift back, I get a clunk or sometimes a shutter normal

NHTSA complaint 11752372, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 2500

Model year Complaints Recalls Deaths
2026 8 2 —
2025 29 1 —
2023 47 1 —
2022 95 3 —
2021 87 6 —
2020 108 10 —
2019 74 7 —
2018 53 5 —
2017 54 5 —
2016 123 6 —
2015 176 6 —
2014 40 2 —
2013 51 3 —
2012 53 3 —
2011 104 4 —
2010 21 5 —

Other 2024 Chevrolet models

Every Chevrolet on this site — 304 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst