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Chevrolet · NHTSA safety record

2010 Chevrolet Silverado 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

21

Complaints

0

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2010 Chevrolet Silverado 2500 have filed 21 safety complaints with NHTSA between December 2010 and November 2022. The most complained-about system is the air bags, named in 6 of them (29%). The typical failure was reported at 98,000 miles, the median across the 15 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (5)

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

21V054000 · February 5, 2021

The defect
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

General Motors, LLC · up to 1,778,128 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

21V053000 · February 5, 2021

The defect
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.

General Motors, LLC · up to 692,526 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

21V050000 · February 5, 2021

The defect
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.

General Motors, LLC · up to 2,641,272 vehicles across all model years covered

EQUIPMENT

18V267000 · April 26, 2018

The defect
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

General Motors LLC · up to 6,154 vehicles across all model years covered

ELECTRICAL SYSTEM

14V407000 · July 2, 2014

The defect
General Motors LLC (GM) is recalling certain model year 2007-2011 Chevrolet Silverado HD 2500/3500 trucks manufactured January 18, 2007, to June 22, 2011, and GMC Sierra HD 2500/3500 trucks manufactured January 22, 2007, to June 21, 2011, and equipped with an auxiliary battery. Owners may unknowingly draw too much current through the vehicle's trailer harness resulting in the melting of fusible link for the auxiliary battery.
The risk
If the fusible link melts it may come into contact with adjacent components, damage the electrical center cover, the nearby wiring harness conduit and other vehicle components, increasing the risk of a fire.
The remedy
GM will notify owners and dealers will replace the jumper harness with one that includes a 40 amp inline fuse, and provide the owner with supplemental Owner Manual information, free of charge. The recall began on August 29, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 14260.

General Motors LLC · up to 9,371 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 21.

AIR BAGS 6 29%
STRUCTURE 4 19%
LATCHES/LOCKS/LINKAGES 3 14%
ELECTRICAL SYSTEM 2 10%
ENGINE 2 10%
FUEL/PROPULSION SYSTEM 2 10%
POWER TRAIN 2 10%
SERVICE BRAKES 1 5%
STEERING 1 5%
SUSPENSION 1 5%
TIRES 1 5%
UNKNOWN OR OTHER 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 4.

2010 2021 2022
2010 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

fire · 125,000 miles

TL* THE CONTACT OWNS A 2010 CHEVROLET SILVERADO 2500. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION COOLANT LINES LEAKED OIL ONTO THE EXHAUST. THE CONTACT SMELLED SMOKE UNDER THE VEHICLE ALONG THE PASSENGER SIDE. KEVIN WHITTAKER CHEVROLET IN GREENVILLE, SOUTH CAROLINA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TRANSMISSION COOLANT LINES LEAKED AT THE CRIMP FITTINGS. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

NHTSA complaint 11055534. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
2010 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED THAT A RECALL WAS PERFORMED ON THE VEHICLE IN OCTOBER 2021, AND IN JULY 2022 WHILE DRIVING THE AIRBAG WARNING LIGHT APPEARED ON THE DASH.

NHTSA complaint 11493678. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

196,290 miles

The contact owns a 2010 Chevrolet Silverado 2500. The contact stated that the front driver's side door failed to open from the inside or outside. The contact stated that no warning lights were illuminated. The contact stated that the door failed to open with the key fob or the door button. The contact stated that the door was cut open with a grinder, metal cutting wheel, and torch by an independent mechanic. The vehicle was taken to an independent mechanic who diagnosed that the locking mechanism that was attached to the door frame was damaged. The vehicle was not repaired. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was 196,290.

NHTSA complaint 11437338. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Takata Recall. The contact owns a 2010 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint 11436677. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Takata recall. The contact owns a 2010 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint 11424831. Filed by an owner and not verified by NHTSA or by us.

ENGINE

110,000 miles

TL* THE CONTACT OWNS A 2010 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE LIFTERS ON THE CAMSHAFT WAS MAKING A KNOCKING SOUND WHILE THE VEHICLE WAS IDLING. THE CONTACT STATED THAT JIM WERNIG, INC. (2401 OLD U.S. 27 S, GAYLORD, MI 49735, (989) 448-4583) WAS CONTACTED AND INFORMED OF THE FAILED. THE CONTACT WAS PROVIDED INFORMATION OF AN UNKNOWN RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE 110,000.

NHTSA complaint 11386580. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

163,000 miles

I HAVE A PROBLEM WITH THE TRUCKS BRAKES APPLING THEMSELVES WHILE DRIVING. TOOK THE VEHICLE TO THE DEALER LAST YEAR AND THE REPLACED THE FRONT BRAKES, BRAKES, ROTORS. CALIPERS, LNES . SEEMED TO HELP BUT STILL HAD A PROBLEM WITH BRAKES NOT RELEASING COMPLETE ONE OR ONE WHEELS APPLING BRAKE PRESSURE AT TIMES. HAS GOTTEN WORSE BUT INTERMITTENT. REPORTER TO THE DEALER RIGHT FRONT WHEEL GOT SO HOT IT WAS SMOKING FRIDAY 9/2/20. HAS BEEN ABOUT A YEAR AND 5000 MILES LATER TOOK BACK TO DEALER COULD NOT DUPLICATE THE PROBLEM. RECOMMEND FLUSHING POWER STEERING FLUID WHICH I DID. NOT SURE IF PROBLEM FIXED. ALSO REPORTED SEVERE FRAME RUST DEALER SAID MUST HAVE BEEN UP NORTH. CONTACTED CHEVROLET SAID

NHTSA complaint 11354415, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 2500

Model year Complaints Recalls Deaths
2024 139 3
2023 44 1
2022 91 3
2021 84 6
2020 101 10
2019 74 7
2018 52 5
2017 54 5
2016 122 5
2015 175 6
2014 40 2
2013 51 3
2012 53 3
2011 104 4

Other 2010 Chevrolet models

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst