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Chevrolet · NHTSA safety record

2023 Chevrolet Silverado 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 47 safety complaints about the 2023 Chevrolet Silverado 2500 with the US government. Of those, 2 mention a fire, 1 person was injured and no death is recorded. One recall campaign is open against it, covering the latches, locks and linkages.

The most complained-about system is the power train, named in 17 complaints, 36% of the total. The typical failure was reported at 47,000 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2023 to September 2026 · How this is counted

What is on file

47 complaints on file

47

Complaints

0

Describe a crash

2

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 17 · 36%
ELECTRICAL SYSTEM 16 · 34%
UNKNOWN OR OTHER 8 · 17%
ENGINE 7 · 15%
LATCHES/LOCKS/LINKAGES 4 · 9%
EXTERIOR LIGHTING 3 · 6%
SERVICE BRAKES 3 · 6%
FUEL/PROPULSION SYSTEM 2 · 4%
STRUCTURE 2 · 4%
ENGINE AND ENGINE COOLING 1 · 2%
LANE DEPARTURE 1 · 2%
SEAT BELTS 1 · 2%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 47.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 18.

20 15 10 5
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Chevrolet Silverado 2500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

1 injured

1.THE INSTRUMENT PANEL EMERGENCY LIGHTS ARE NOT OPERATING . THE MANUFACTOR FAIL TO DO FINAL INSPECTION. THE EMERGENCY HARNESS WAS NOT INSTALL. THE INSTRUMENT LIGHTS WERE NOT OPERATING. 2. THE TRUCK AUTOMATIC STEPS LIGHTS DON'T COME ALL THE TIME. THE PASSENGERS ARE UNABLE SEE DURING DARKNESS. THEY LOSS THERE FOOTING AND FELL ON THE ASPHALT. THE AUTOMATIC STEPS ARE COLOR BLACK ARE TO SEE DURING THE NIGHT. THE STEPS SHOULD BE COLOR FLUORESCENT WHITE. THE VEHICLE MILEAGE IS ONLY 1224 MILES.

NHTSA complaint 11573948. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 1,600 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that after opening the garage door flames were present coming from the hood and front fender wells of the vehicle. The fire department was called to the home and extinguished the flames. During the incident, the vehicle was destroyed. A second vehicle parked inside the garage was also destroyed along with the garage and west wing of the home. The cause of the fire was not yet determined. A fire report was taken at the scene. The contact indicated that during the incident the vehicle was not on and had not been used since May 1st. The local dealer and manufacturer were not yet notified of the incident. The failure mileage

NHTSA complaint 11523495, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

Was driving east on i40 between Hinton and calumet when my truck through a check engine light and service parking break. I pulled over it smelt like burning wires I cleared the codes with a code reader and turn the truck on the accessory when smoke filled the cab I got out and the truck was in flames.

NHTSA complaint 11744216. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 83,000 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the turbo coolant inlet had fractured. The part was replaced. Additionally, the dealer determined that the transmission was in working order upon inspection; however, the failure persisted. The vehicle was not repaired. The manufacturer was

NHTSA complaint 11753138, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I recently discovered that Tasca Buick GMC Palm Harbor (located at [XXX]) submitted official paperwork stating they completed a safety recall. However, this work was never performed. My truck was never brought to this dealership, and I have never been to this facility on the date listed in their report Filing a completion record for a safety recall without performing the actual repair is a severe safety hazard and constitutes fraudulent reporting to a federal agency.Desired Resolution:I request that NHTSA investigate Tasca Buick GMC Palm Harbor for fraudulent warranty and recall record filings. I also request that the recall status for my vehicle be reset to "Incomplete" in the national

NHTSA complaint 11763584, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The stereo screen face failed, with warning signs in foreign languages. An inspection was completed and it was confirmed that the module behind the screen attempted to update and burned out. When this system update failed it continued to run power resulting in a dead battery. luckily there was another vehicle around to jump start the vehicle but if someone is out of cell service or doesn't have a jump box serious issues can arise. There are many cases of this happening online with other GMC products. A dealership has confirmed the module burned out. A claim has been filled with GM customer service but no investigations have occurred. Nothing came up until after the battery died and the

NHTSA complaint 11761725, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
I am filing this complaint regarding my 2023 Chevrolet Silverado 2500HD, which has approximately 20,000 miles and has been babied since new. The truck is maintained meticulously and the undercarriage is washed weekly. The brake failures I have experienced are completely unacceptable for a truck with this mileage and maintenance history. Both the FRONT and REAR brake friction material has completely DELAMINATED from the brake components. This is not normal brake wear. The material has separated from the underlying metal, which I believe is a serious material/manufacturing-quality issue. The dealer is now reporting that the rear emergency/parking brake shoes are also defective and require

NHTSA complaint 11758375, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

105,000 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred days later. The vehicle was taken back to the dealer, where it was lifted and inspected, and the contact was informed that no failure was found. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance.

NHTSA complaint 11753135, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 2500

Model year Complaints Recalls Deaths
2026 8 2 —
2025 29 1 —
2024 140 4 —
2022 95 3 —
2021 87 6 —
2020 108 10 —
2019 74 7 —
2018 53 5 —
2017 54 5 —
2016 123 6 —
2015 176 6 —
2014 40 2 —
2013 51 3 —
2012 53 3 —
2011 104 4 —
2010 21 5 —

Other 2023 Chevrolet models

Silverado 1500 384 Tahoe 222 Colorado 135 Suburban 125 Bolt EUV 119 Equinox 95 Traverse 89 Malibu 70

Complaints on file, same model year.

Every Chevrolet on this site — 304 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst