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Chevrolet · NHTSA safety record

2023 Chevrolet Silverado 2500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

44

Complaints

0

Crashes

2

Fires

1

Injuries

0

Deaths

Owners of the 2023 Chevrolet Silverado 2500 have filed 44 safety complaints with NHTSA between April 2023 and July 2026. The most complained-about system is the power train, named in 17 of them (39%). The typical failure was reported at 47,000 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 44.

POWER TRAIN 17 39%
ELECTRICAL SYSTEM 15 34%
ENGINE 7 16%
UNKNOWN OR OTHER 6 14%
LATCHES/LOCKS/LINKAGES 4 9%
EXTERIOR LIGHTING 3 7%
FUEL/PROPULSION SYSTEM 2 5%
SERVICE BRAKES 2 5%
STRUCTURE 2 5%
ENGINE AND ENGINE COOLING 1 2%
LANE DEPARTURE 1 2%
SEAT BELTS 1 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 15.

2023 2025 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

1 injured

1.THE INSTRUMENT PANEL EMERGENCY LIGHTS ARE NOT OPERATING . THE MANUFACTOR FAIL TO DO FINAL INSPECTION. THE EMERGENCY HARNESS WAS NOT INSTALL. THE INSTRUMENT LIGHTS WERE NOT OPERATING. 2. THE TRUCK AUTOMATIC STEPS LIGHTS DON'T COME ALL THE TIME. THE PASSENGERS ARE UNABLE SEE DURING DARKNESS. THEY LOSS THERE FOOTING AND FELL ON THE ASPHALT. THE AUTOMATIC STEPS ARE COLOR BLACK ARE TO SEE DURING THE NIGHT. THE STEPS SHOULD BE COLOR FLUORESCENT WHITE. THE VEHICLE MILEAGE IS ONLY 1224 MILES.

NHTSA complaint 11573948. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 1,600 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that after opening the garage door flames were present coming from the hood and front fender wells of the vehicle. The fire department was called to the home and extinguished the flames. During the incident, the vehicle was destroyed. A second vehicle parked inside the garage was also destroyed along with the garage and west wing of the home. The cause of the fire was not yet determined. A fire report was taken at the scene. The contact indicated that during the incident the vehicle was not on and had not been used since May 1st. The local dealer and manufacturer were not yet notified of the incident. The failure mileage

NHTSA complaint 11523495, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

Was driving east on i40 between Hinton and calumet when my truck through a check engine light and service parking break. I pulled over it smelt like burning wires I cleared the codes with a code reader and turn the truck on the accessory when smoke filled the cab I got out and the truck was in flames.

NHTSA complaint 11744216. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 83,000 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the turbo coolant inlet had fractured. The part was replaced. Additionally, the dealer determined that the transmission was in working order upon inspection; however, the failure persisted. The vehicle was not repaired. The manufacturer was

NHTSA complaint 11753138, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

105,000 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred days later. The vehicle was taken back to the dealer, where it was lifted and inspected, and the contact was informed that no failure was found. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance.

NHTSA complaint 11753135, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES

47,000 miles

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving or while parked, the tailgate unintendedly opened on several occasions. The contact related the failure to the tailgate exterior touchpad switch. The dealer and the manufacturer were contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V060000(LATCHES/LOCKS/LINKAGES). The vehicle was not diagnosed or repaired. The failure mileage was approximately 47,000.

NHTSA complaint 11740033. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Truck will not release the key consistently upon shutting down the truck. The interlock will not allow it to turn fully off and pull out despite being placed in park.

NHTSA complaint 11736161. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they have placed an order for in just over a week. The infotainment system is currently on back order which makes operating the vehicle concerning with its proper safety features.

NHTSA complaint 11733001. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 2500

Model year Complaints Recalls Deaths
2024 139 3 —
2022 91 3 —
2021 84 6 —
2020 101 10 —
2019 74 7 —
2018 52 5 —
2017 54 5 —
2016 122 5 —
2015 175 6 —
2014 40 2 —
2013 51 3 —
2012 53 3 —
2011 104 4 —
2010 21 5 —

Other 2023 Chevrolet models

Silverado 1500 359 Tahoe 205 Colorado 130 Suburban 114 Bolt EUV 111 Equinox 92 Traverse 85 Trailblazer 62

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst