CSR

Chevrolet · NHTSA safety record

2023 Chevrolet Suburban

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

114

Complaints

1

Crashes

0

Fires

4

Injuries

0

Deaths

Owners of the 2023 Chevrolet Suburban have filed 114 safety complaints with NHTSA between November 2022 and August 2026. The most complained-about system is the engine, named in 59 of them (52%). The typical failure was reported at 44,000 miles, the median across the 15 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle. A further 2 defect investigations are open and unresolved.

Recalls (3)

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

25V274000 · April 24, 2025

The defect
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
The risk
Engine failure increases the risk of a crash.
The remedy
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.

General Motors, LLC · up to 597,571 vehicles across all model years covered

SUSPENSION:REAR

23V642000 · September 20, 2023

The defect
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
The risk
A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
The remedy
Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.

General Motors, LLC · up to 189 vehicles across all model years covered

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE

22V903000 · December 8, 2022

The defect
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
DRLs that do not deactivate as intended may result in a glare, reducing visibility, and increasing the risk of a crash.
The remedy
The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222386380. This recall expands previous recall number 22V-827.

General Motors, LLC · up to 740,108 vehicles across all model years covered · fixed by software update

Defect investigations (3)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of motive power due to engine failure post recall remedy

RQ26001

Still open recall query · opened January 16, 2026

the engine

The Office of Defects Investigation (ODI) has received 36 Vehicle Owner Questionnaires (VOQs) alleging engine failure in vehicles subject to Recall 25V274. In each VOQ, the engine had the recall remedy completed prior to the reported failure incident. Recall 25V-274 addresses vehicles equipped with a L87 6.2L V8 gas engine that experienced engine damage or failure. Recall 25V-274’s remedy includes an engine inspection.  Based on the results of the inspection the vehicle will receive an oil change to a higher viscosity oil or an engine replacement.  The complaints received allege failures of both remedies. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 25V-274. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Loss of motive power due to engine failure

EA25007

Still open engineering analysis · opened October 23, 2025

the engine, the engine and its cooling

The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001).  GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274.  This presents a potential safety risk that warrants further investigation.  ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Loss of motive power due to engine failure

PE25001

Closed preliminary evaluation · opened January 16, 2025 · closed October 23, 2025 · led to recall 25V274

the engine, the engine and its cooling

On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024.  GM cited the root cause as a supplier manufacturing and quality issues. GM’s  recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 114.

ENGINE 59 52%
UNKNOWN OR OTHER 14 12%
ELECTRICAL SYSTEM 13 11%
POWER TRAIN 12 11%
ENGINE AND ENGINE COOLING 7 6%
FUEL/PROPULSION SYSTEM 6 5%
STRUCTURE 5 4%
VISIBILITY/WIPER 5 4%
FORWARD COLLISION AVOIDANCE 4 4%
SEAT BELTS 4 4%
SERVICE BRAKES 4 4%
STEERING 3 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 62.

2022 2025 2026
2022 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

2 injured

OEM Running boards, non powered. It is available for inspection. The running boards are slippery evetime they are wet. Does not matter what shoes you have. I have slipped 4 times since owned the vehicle and even broke the interior panel of my driver side door in 2023 which lead to a$500 repair bill. My wife and I both slipped today (1/26/26) and bruised pretty bad. Kids have also slipped in the past. No, it was not inspected or reproduced but dealer did say its a common problem they see with the OEM running boards. No, it was not inspected by the dealer. No warning lamps since it is a non powered part.

NHTSA complaint 11713404. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

My vehicle was met with an accident on June 28, 2026. The accident was very swear and driver get internal injuries like swelling on face pain in head and ribs due to the heavy shock. But non of the airbag has been activated for safety of driver.

NHTSA complaint 11749632. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS

1 injured

While driving a 2023 Chevrolet Suburban (VIN: [XXX] ), my [XXX] son was seated in the second-row center seat and was properly buckled in with the factory shoulder/lap belt. He turned around briefly to grab something from the back of the vehicle, and during that movement the seatbelt fully extended and then locked in the automatic locking mode. The retractor would not release tension afterward. The belt continued tightening around his torso, and no amount of slack could be pulled back out. The belt became so tight that he was unable to breathe comfortably or free himself, and the locking mechanism would not disengage even after the vehicle was stopped and turned off. The seatbelt remained

NHTSA complaint 11701833, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 44,000 miles

The contact owns a 2023 Chevrolet Suburban. The contact stated while driving 70 MPH, the message to "Please Restart Engine" was displayed before the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to restart. The contact coasted the vehicle off to the shoulder before the vehicle was towed to the local dealer. The vehicle was taken to a dealer where it was diagnosed with engine failure. The vehicle was not repaired and remained in the possession of the dealer. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 44,000.

NHTSA complaint 11637380. Filed by an owner and not verified by NHTSA or by us.

ENGINE
6.2 V8 while operating threw multiple error codes, went into crawl mode unexpectedly.

NHTSA complaint 11755148. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

towed · 25,300 miles

The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving approximately 65 MPH, the transmission erroneously shifted to neutral(N), and the vehicle decelerated unexpectedly. The vehicle was pulled off the freeway and parked on the shoulder of the road, and the police were contacted and arrived at the scene and assisted with removing the small children from the vehicle. The vehicle was later towed to a nearby towing lot. The contact later received messages on the App for transmission and engine failures. The cause of the failures was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the

NHTSA complaint 11754537, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS:RIM

100,000 miles

The contact owns a 2023 Chevrolet Suburban. The contact stated that the front passenger’s and rear driver’s side rims were cracked. The front passenger’s side rim was replaced by the dealer under warranty, while the rear driver’s side rim was replaced with an aftermarket part. The manufacturer was notified of the failures but declined assistance. The owner expressed concerns that the remaining factory rims might also crack and were prone to failure while driving. The failure mileage was approximately 100,000.

NHTSA complaint 11753928. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I brought my Chevrolet Suburban High Country in to the dealer pursuant to a recall for engine issues due to a manufacturing defect in connecting rods and crankshafts that can cause catastrophic engine failure. The service center changed the oil viscosity and fill cap and stated that the change should eliminate the issue. I have had persistent engine knocking upon acceleration since then and it is getting louder and more prominent. A suspension warning intermittently flashes as well. Please advise, thank you

NHTSA complaint 11752309. Filed by an owner and not verified by NHTSA or by us.

ENGINE
We purchased a 2023 Chevy Suburban in January of 2026. In May the vehicle shut off on me at a stop light. The check engine light flashed after I was able to restart it. I took it to the dealer and they said they "couldn't recreate the issue" even though there was an engine misfire code on all cylinders. They told me to come pick it up and bring it back if I had further issues. The second time this happened I had issues getting the vehicle started. This was June 2026 Once I finally got it started and was driving all the service lights started going off and the check engine light started flashing. I took it to a different chevy dealer and was told the same thing. This time I had 23 different

NHTSA complaint 11751691, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
The fuel pump module on this vechicle failed, and there's a recall for 2021 I believe other years should be considered as well since this was a known issue as soon as we arrived at the dealership and they wanted over $400 to replace this part which is only $45.

NHTSA complaint 11750581. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Suburban

Model year Complaints Recalls Deaths
2024 37 1
2022 106 4
2021 184 12
2020 42 4
2019 76 3
2018 81 4
2017 141 5
2016 217 6
2015 428 11 2
2014 59 3
2013 118 4
2012 101 4
2011 148 3
2010 117 3

Other 2023 Chevrolet models

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst