AIR BAGS
2 injured
I was hit on left side of passenger side. Air bags didnt came out on either side. Mechanics says air bags aren't working properly.
NHTSA complaint 11460063. Filed by an owner and not verified by NHTSA or by us.
Chevrolet · NHTSA safety record
2020 Chevrolet Trax
Every safety complaint, recall and defect investigation the US government holds on this vehicle.
Owners have filed 96 safety complaints about the 2020 Chevrolet Trax with the US government. Of those, 5 describe a crash, 2 mention a fire, 5 people were injured and no death is recorded. No recall campaign has been matched to this year, make and model.
The most complained-about system is the electrical system, named in 28 complaints, 29% of the total. The typical failure was reported at 25,500 miles, the median across the 18 complaints that gave an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files · Covers January 2020 to September 2026 · How this is counted
What is on file
96 complaints on file96
Complaints
5
Describe a crash
2
Mention fire
5
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.
No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.
Which system owners named
Complaints naming each system ELECTRICAL SYSTEM 28 · 29%
ENGINE 21 · 22%
UNKNOWN OR OTHER 19 · 20%
POWER TRAIN 15 · 16%
SERVICE BRAKES 12 · 13%
FUEL/PROPULSION SYSTEM 11 · 11%
SUSPENSION 9 · 9%
AIR BAGS 7 · 7%
TIRES 6 · 6%
VEHICLE SPEED CONTROL 6 · 6%
SEAT BELTS 5 · 5%
STEERING 4 · 4%
One complaint can name several systems, so these add up to more than 96.
When the complaints arrived
By the year NHTSA received themBy the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 22.
24 18 12 6
20 2020 21 2021 22 2022 23 2023 24 2024 25 2025 26 2026
This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment ProgramNHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Chevrolet TRAX, and it is a separate question from what owners report going wrong later.
| Test | SUV AWD | SUV FWD |
|---|---|---|
| Overall | ||
| Frontal crash | ||
| Frontal, driver | ||
| Frontal, passenger | ||
| Side crash | ||
| Side barrier | ||
| Side pole | ||
| Rollover | ||
| Chance of rollover | 17.9% | 19.8% |
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.
In owners’ own words
Quoted from the complaint fileQuoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.
AIR BAGS
1 injured · crash · towed · 4,700 miles
The contact owns a 2020 Chevrolet TRAX. The contact stated while driving approximately 60mph when the contact was involved in an accident which resulted in the driver-side air bag not deploying, and the driver-side seatbelt not locking. A police report was taken and the vehicle was towed to a tow lot, then was towed to an insurance lot. The contact sustained concussion, broken nose, herniated and torn spinal discs, and sought medical treatment. The manufacturer was not informed of the failure. The failure mileage was approximately 4,700.
NHTSA complaint 11439396. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · towed
My 2020 Chevy Trax did not deploy the air bags, at all, when hit cement wall head on. The impact to my chest area caused a wire from a chest surgery to snap, and is now dangling inside the middle of my chest, near my heart. I have the pictures & the witness was a Sheriff. It make no sense that none of the air bags deployed. NONE. I want to report it as will be pursuing, and to make sure others know that this is an issue that can cause bodily harm and there are no recalls on these cars. That's scary. No idea now what I must go thru due to this injury which never should've happened.
NHTSA complaint 11625553. Filed by an owner and not verified by NHTSA or by us.
STRUCTURE:BODY
1 injured
UNKNOWN. On July 16, 2021 as I was about to enter my vehicle, I pulled open the driver door, and it scraped across my left calf. It definitely hurt, but I didn't think anything more of it. When I arrived at my destination I noticed a blood spot on my jeans. At that point there wasn't much I could do. So, when I got home (about 3-1/2 hours later) I looked at the wound (certainly not serious), put some disinfectant and a band aid on it. This was not the first time for this to happen. My greater concern is for children who may be standing too close to the vehicle when the door is pulled open. Thank you for your anticipated attention to this matter. Unfortunately, I seem to be unable to attach
NHTSA complaint 11425459, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
The exterior lighting system failed due to a severely eroded rear license plate wiring harness and a damaged, melted electrical connector piece, causing the connected lamp assembly (GM Part 13502178) to fail 7 separate times. Total failure of the rear illumination reduces nighttime vehicle visibility to other motorists, increasing rear-end collision risks. Furthermore, the eroded, melted harness creates an un-fused short circuit risk, posing an ongoing thermal/fire hazard inside the rear bumper. The failure loop was officially reproduced and confirmed by Hertrich Chevrolet on September 29th, 2026. Two other Hertrich Chevrolet dealerships had replaced/ repaired this part and they clearly
NHTSA complaint 11767768, quoted in part. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
I purchased a vehicle from GM Murfreesboro. I didn’t know this at the time of purchase, they sold me a used vehicle with a different vin number registered to a gray trax. [XXX] has been part of this scam. How safe is my vehicle? They sold us the car in the dark. Paid full price. I checked my vin number and it pulled up a gray trax with different features. The door didn’t close, gas tank does sense appropriately, the seal on the car is broken, the front windshield has suction cup marks on the inside and freezes with ice inside the windshield. I’ve purchased other cars from them. They probably did the same thing. I just happened to check the vin against the federal database. They are working
NHTSA complaint 11767833, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ENGINE
fire
CRITICAL SAFETY INCIDENT / LIFE-THREATENING VEHICLE FIRE HAZARD. On January 2, 2026, I purchased a 2020 Chevrolet Trax. Within less than five months, while driving in active traffic, the vehicle suffered a sudden, catastrophic powertrain failure. The vehicle completely lost all acceleration, leaving me trapped and stranded in a highly dangerous roadway position. Immediately following the power failure, the engine bay filled with heavy smoke and began severely overheating. The vehicle came within moments of bursting into a full thermal engine fire. This vehicle was a rolling death trap that almost killed me on the road. No one is taking this life-threatening safety failure seriously. The
NHTSA complaint 11750507, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SEAT BELTS:REAR/OTHER:RETRACTOR
23,000 miles
The contact owns a 2020 Chevrolet Trax. The contact stated that the rear passenger-side seat belt failed to retract, and the rear driver-side seat belt later failed to retract, resulting in both rear seat belts being unable to retract or adjust. The contact stated the failure prevented the installation of a child safety seat, rendering the vehicle unsafe for transporting an infant. The vehicle was taken to the dealer, who confirmed that no recalls or warranty coverage applied to the failure and provided a diagnostic fee for further inspection. The manufacturer was not notified of the failure, and the vehicle remained unrepaired. The failure mileage was approximately 23,000.
NHTSA complaint 11749069. Filed by an owner and not verified by NHTSA or by us.
TIRES:VALVE
There are vertical splits from the sidewall seam to the tread line. Oil spurted out when I checked the tire pressure. Bubba is the person who put on the tires. +1 (386) 868-9696
NHTSA complaint 11748186. Filed by an owner and not verified by NHTSA or by us.
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Tire cracks on all tires. 4 separate reports. Please send link to upload information. All for tires replaced at GM Murfreesboro Bubba +1 (386) 868-9696. P205/70 R16 96 H Did not contact police. They ignored a human trafficking case and drug tracking by [XXX] Iowa pharmacy license revoked [XXX] Investigation stopped by Det. [XXX], [XXX], and [XXX]. FBI Mark Shaeffer. Have all evidence. Turned into the correct federal agency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11748196. Filed by an owner and not verified by NHTSA or by us.
Compare
Other years of the Chevrolet Trax
| Model year | Complaints | Recalls | Deaths |
|---|---|---|---|
| 2025 | 87 | 1 | — |
| 2024 | 175 | 1 | — |
| 2019 | 134 | 2 | — |
| 2018 | 101 | 2 | — |
| 2017 | 113 | 3 | — |
| 2016 | 120 | 5 | — |
| 2015 | 96 | 7 | 1 |
Other 2020 Chevrolet models
Silverado 1500 732 Equinox 309 Traverse 229 Blazer 219 Malibu 198 Bolt EV 174 Silverado 2500 108 Colorado 84
Complaints on file, same model year.
Every Chevrolet on this site — 304 vehicles.
If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.
Where these numbers come from
- Complaints: NHTSA's ODI complaint file, published October 2, 2026. One complaint is one ODI number, which is how NHTSA counts them.
- Recalls: NHTSA's recall campaign API, no campaign on file for this vehicle.
- Investigations: NHTSA's ODI investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.
Compiled and maintained by guarledes
Independent developer and analyst