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Recall · 24V372000

Mercedes-Benz USA recalled 16 models over electrical system

14,912

Vehicles covered

16

Models

30

Model years

May 28, 2024

Filed with NHTSA

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
What it can cause
A sudden loss of drive power increases the risk of a crash.
What the dealer does
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
NHTSA's note
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.

Which vehicles

A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .

VehicleModel yearsSafety record
Mercedes-BenzAMG EQE 53 4Matic2024Not published here
Mercedes-BenzAMG EQE SUV 53 4Matic2024 to 2025Not published here
Mercedes-BenzAMG EQS 53 4Matic2024Not published here
Mercedes-BenzEQE 350 4Matic2024Not published here
Mercedes-BenzEQE 350+20242024
Mercedes-BenzEQE 5002024Not published here
Mercedes-BenzEQE SUV 350 4Matic2023 to 2025Not published here
Mercedes-BenzEQE SUV 350+2023 to 2025Not published here
Mercedes-BenzEQE SUV 500 4Matic2023 to 2025Not published here
Mercedes-BenzEQS 4502024Not published here
Mercedes-BenzEQS 450+2024Not published here
Mercedes-BenzEQS 5802024Not published here
Mercedes-BenzEQS SUV 450 4Matic2023 to 2025Not published here
Mercedes-BenzEQS SUV 450+2023 to 2025Not published here
Mercedes-BenzEQS SUV 580 4Matic2023 to 2025Not published here
Mercedes-MaybachEQS SUV 680 4Matic2024 to 2025Not published here

How this campaign compares

At 14,912 vehicles this is a bigger campaign than 82% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2023 to 2025, so the oldest vehicles on it were one model year old when the defect was reported to NHTSA.

Mercedes-Benz vehicles have been recalled over the electrical system 65 times before this, most recently in May 2024 as 24V371000. That is not evidence the earlier repair failed.

This site holds the complaint record for 3 of the 30 model years the campaign names. Their owners have filed 18 complaints with NHTSA. 6 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect.

The vehicles on this campaign carry 4 other recalls published here: 25V533000 (steering), 25V366000 (back over prevention), 25V255000 (electrical system), 24V115000 (electrical system).

Check your own car

A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.

Check a VINSee the latest recalls Every Mercedes-Benz USA recall

Filed by Mercedes-Benz USA, LLC with NHTSA on May 28, 2024 as campaign 24V372000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.

Compiled and maintained by . Data last checked 2024-05-28.
Independent developer and analyst