CSR

Dodge · NHTSA safety record

2010 Dodge Journey AWD

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

97

Complaints

0

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2010 Dodge Journey AWD have filed 97 safety complaints with NHTSA between August 2010 and April 2020. The most complained-about system is the electrical system, named in 53 of them (55%). The typical failure was reported at 57,000 miles, the median across the 78 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (1)

ELECTRICAL SYSTEM:IGNITION

11V139000 · March 1, 2011

The defect
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
The risk
ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
The remedy
DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

CHRYSLER GROUP LLC · up to 195,798 vehicles across all model years covered

Defect investigations (3)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Vehicle entrapment

EA24003

Still open engineering analysis · opened August 1, 2024

the latches, locks and linkages

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Totally Integrated Power Module Failure

DP14004

Closed defect petition · opened September 25, 2014 · closed July 24, 2015

the electrical system

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

Air Bag Non-Deployment/Engine Stall

RQ14002

Closed recall query · opened June 16, 2014 · closed March 2, 2015 · led to recall 14V373000

the air bags, the electrical system

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 97.

ELECTRICAL SYSTEM 53 55%
SERVICE BRAKES 16 16%
UNKNOWN OR OTHER 15 15%
ENGINE 14 14%
STEERING 14 14%
ELECTRONIC STABILITY CONTROL (ESC) 9 9%
AIR BAGS 6 6%
SERVICE BRAKES, HYDRAULIC 6 6%
EXTERIOR LIGHTING 5 5%
POWER TRAIN 5 5%
FUEL/PROPULSION SYSTEM 3 3%
TIRES 3 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 17.

2010 2018 2020
2010 to 2020

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire · 67,500 miles

WENT TO GO GET GAS DRIVING THE 2010 DODGE JOURNEY SXT. CORNER OF VILLA AND NORTH AV. IN VILLA PARK , ILLINOIS FILLED MY GAS TANK UP PULLED OUT OF THE GAS STATION. WITHIN 100 FEET OF DRIVING AWAY FROM THE GAS STATION MY CARS ELECTRICAL SYSTEM STARTED TO MALFUNCTION. MEANING WINDSHIELD WIPERS GOING, HORN GOING OFF, DASH BOARD LIGHTS FLASHING ALL LIGHTING UP, ETC. CAR POWER STEERING CUTS OFF AND ACCELERATION SHUTS OFF. I HAD TO COAST MY CAR INTO AN EMPTY PARKING LOT TO ASSET THE SITUATION. I SEE SMOKE COMING FROM THE HOOD OF MY CAR. TURN MY CAR OFF, POPPED OPEN MY HOOD, TO SEE MORE SMOKE COMING FROM THE FUSE BOX. IN A MATTER OF SECONDS THERE WAS VISIBLE FLAME. THE NEXT THING I DID, WHILE

NHTSA complaint 10981583, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

towed · 109,257 miles

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,257.

NHTSA complaint 10870350. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)

118,000 miles

I WAS AT A STOPLIGHT WAITING FOR MY RIGHT OF WAY THE LIGHT TURNS GREEN I PUSH ON THE GAS AND IT GOES TO THE CENTER OF THE LIGHTS AND LOSES POWER THEN SHUTS OFF. I TRY TO START BUT IT JUST STARTS CLICKING WITH A RED LIGHTNING BOLT ON THE DASH I TR TO MOVE IN N AND IT WOULDN'T LET ME TILL AFTER LIKE 5 TIMES... FINALLY AFTER ALMOST BEING HIT FROM BEHIND THE OPPOSITE SIDE TURNS GREEN AND IM HAVING TO PUSH THE CAR BY MYSELF WITH 4 KIDS UNDER 4. TILL THIS DAY ITS UNKNOWN SITTING IN MY DRIVE WAY, AND EVER SINCE IT HAS HAPPEN IT WON'T START ANYMORE. NEVER HAD ANY PROBLEMS TILL THAT DAY ALWAYS BEEN WELL MAINTAINED. AND IT SEEMS LIKE I DRAINS EVERY BATTERY.ALSO A FAMILY MEMBER HAS THE SAME CAR AND

NHTSA complaint 11321048, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

109,532 miles

HORN RANDOMLY GOES OFF WHILE DRIVING OR PARKED

NHTSA complaint 11230432. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

95,000 miles

THE HORN BLOWS CONTINUOUSLY OUT OF NO WHERE. I HAVE CHANGED THE BATTERY ON THE VEHICLE AFTER I HAD ONE COMPLETELY DEAD. IT WAKES UP NEIGHBORS IN THE MIDDLE OF THE NIGHT. MY ALTERNATOR IS GOOD AND PROVIDES THE CORRECT AMPERAGE. IT HONKS WHEN STARTED, SITTING STILL AND OFF AND ALL THE TIME. THIS HAS BEEN GOING ON FOR 6 MONTHS NOW.

NHTSA complaint 11229311. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

46,000 miles

THE HEADLIGHTS HAVE STOPPED WORKING. FUSES ARE GOOD AND BULBS ARE GOOD.

NHTSA complaint 11218633. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

56,000 miles

I BOUGHT THIS VEHICLE BRAND NEW SINCE I PUT AT LEAST 3-4 SETS OF BRAKES ON THIS CAR AND 2 SETS OF ROTORS A YEAR SINCE OWNING IT. I HAVE 56000 MILES ON MY CAR I KNOW THAT BRAKES AND ROTORS ARE NOT COVERED UNDER WARRANTY IT'S REGULAR MAINTENANCE ON A VEHICLE. BUT THIS IS OVER KILL. MY CAR IS CURRENTLY IN THE SHOP I BELIEVE THAT MY ANTI LOCK BRAKE PUMP ASSEMBLY IS OUT. I'VE REPLACE THE MASTER CYLINDER AND 2 BRAKE LINES I STILL HAVE NO PEDAL TO SPEAK OF. THE FIRST MONTH I OWNED THIS CAR THE BRAKES AND ROTORS WERE REPLACED BY BARRETH IN WASHINGTON, MO

NHTSA complaint 11208794. Filed by an owner and not verified by NHTSA or by us.

ENGINE
THE CAR WILL NOT START

NHTSA complaint 11207916. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2010 Dodge models

Every Dodge on this site — 105 vehicles, 431 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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