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Honda · NHTSA safety record

2010 Honda Crosstour

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

22

Complaints

0

Crashes

1

Fires

2

Injuries

0

Deaths

Owners of the 2010 Honda Crosstour have filed 22 safety complaints with NHTSA between May 2010 and November 2019. The most complained-about system is the power train, named in 6 of them (27%). The typical failure was reported at 23,000 miles, the median across the 17 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

18V661000 · September 27, 2018

The defect
Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands. Honda is also recalling certain 2011-2013 Acura TSX, TSX Wagon and ZDX, Honda Crosstour, Insight, Fit and Pilot vehicles, 2011-2012 Honda Accord and 2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia. Lastly, Honda is recalling certain 2010-2013 Acura TSX and ZDX, Honda Crosstour, Fit, Insight and Pilot, 2011-2013 TSX Wagon, 2010-2012 Honda Accord and 2010-2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.

Honda (American Honda Motor Co.) · up to 1,355,406 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 22.

POWER TRAIN 6 27%
ENGINE 4 18%
SUSPENSION 3 14%
VISIBILITY 3 14%
ELECTRONIC STABILITY CONTROL (ESC) 2 9%
FUEL/PROPULSION SYSTEM 2 9%
AIR BAGS 1 5%
ENGINE AND ENGINE COOLING 1 5%
SEATS 1 5%
STEERING 1 5%
STRUCTURE 1 5%
UNKNOWN OR OTHER 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 7.

2010 2019
2010 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

1 injured · 1,000 miles

UPON ACCELERATION FROM A TRAFFIC STOP, THE SUNROOF SHATTERED CAUSING SHARDS OF GLASS TO FALL INTO THE VEHICLE. THE SUNROOF WAS COMPLETELY CLOSED AT THE TIME. THIS WAS NOT A GENTLE "BREAK AND CRACK", BUT A VIOLENT SHATTER OF GLASS. ONE 8 YEAR OLD PASSENGER SEATED IN THE REAR MIDDLE SEAT SUSTAINED A CUT REMOVING GLASS FROM HIS SEAT. *TR

NHTSA complaint 10348815. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE

1 injured · 3,504 miles

ON SUNDAY, NOVEMBER 28, 2010, UPON OPENING THE TRUNK, THE REAR CARGO AREA COVER DROPPED DOWN AND HIT MY FOREHEAD LEAVING A LARGE BRUISED LUMP. IT WAS COMPLETELY UNHOOKED WITH NOTHING HOLDING IT IN PLACE. TODAY, IS NOVEMBER 30, 2010 AND I STILL HAVE PAIN AND HEADACHES. THERE IS NO LOCKING MECHANISM FOR THE REAR CARGO AREA COVER. IT APPEARS THAT THE SIDE HOOKS BECAME UNHOOKED (PRESSURE FIT ONLY) AND THE "MOUNTING PINS" ARE AS THE HONDA FLETCHER SERVICE MANAGER SAID, ONLY FOR GUIDANCE AND ALIGNMENT. NOT TO PROVIDE SUPPORT. THERE IS NOTHING TO PREVENT THE REAR AREA CARGO COVER TO NOT FALL OUT AND DOWN. AND WHEN SHOWING FLETCHER HONDA'S SERVICE MANAGER ON MONDAY, NOVEMBER 29, 2010, THE PROBLEM

NHTSA complaint 10368291, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · 120,000 miles

TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED THAT THE OIL INDICATOR DISPLAYED THAT THE OIL LEVEL WAS AT 15%. THE FOLLOWING DAY, AFTER EXITING THE DRIVEWAY AND STOPPING AT A STOP SIGN, THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE SMOKE WAS LIGHT IN COLOR AND THEN TURNED DARK BLACK. THE CONTACT PULLED THE VEHICLE OVER AND REMOVED HERSELF AND HER GRANDCHILD FROM THE VEHICLE. THE CONTACT NOTICED A LEAK UNDER THE FRONT END OF THE VEHICLE. SHORTLY AFTER, FLAMES APPEARED UNDER THE HOOD. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. SOUTHERN MOTOR HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, SAVANNAH GA)

NHTSA complaint 11267372, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

11,600 miles

MY 2010 HONDA ACCORD CROSSTOUR WAS LOW IN OIL BUT THE ENGINE OIL LIGHT NEVER CAME ON TO WARN ME. HOWEVER THE ENGINE LIGHT DID COME ON. I HAD OIL AND TOOK IT TO DEALER FOR AN OIL CHANGE WHICH WAS NOT DUE. THE DEALER DID NOT WANT TO RESET THE ENGINE LIGHT. THE ENGINE LIGHT ERROR CODE P3497. SEVERAL HONDA CAR OWNERS HAVE COMPLAINED ABOUT THE P3497 ERROR CODE STAYING ON. THIS IS COSTING CONSUMERS A LOT OF MONEY TO HAVE A DIAGNOSTIC ON THE ERROR CODE AND REPAIRS. THIS SHOULD BE A RECALL. FRUSTRATED HONDA OWNER.

NHTSA complaint 11282746. Filed by an owner and not verified by NHTSA or by us.

ENGINE

70,900 miles

MY CAR IS EXPERIENCING EXCESSIVE OIL CONSUMPTION AND REPLACED THE SPARK PLUGS FOR THE SECOND TIME A YEAR

NHTSA complaint 11278432. Filed by an owner and not verified by NHTSA or by us.

ENGINE

56,000 miles

I PURCHASED A USED 2010 ACCORD CROSSTOUR FROM HANOVER HONDA IN PA, IN NOVEMBER, 2018.HAVEN'T HAD IT QUITE A YEAR, IN MARCH OF 2019, THE ENGINE LIGHT CAME ON, AND THE CAR STARTED TO MISFIRE INTENSELY.CODE P0301 CAME UP.I TOOK IT TO MARTIN HONDA IN DE AND THEY TOLD ME THAT THE COMPUTER SOFTWARE HAD TO BE UPDATED AND A FEW OF THE SPARK PLUGS HAD TO BE CHANGED. $345.00 LATER, THEY SAID THAT THIS WAS A "TWO-PART" REPAIR AND WHEN IT HAPPENS AGAIN, THEY WOULD DO THE 2ND PART WHICH HAD TO DO WITH THE PISTONS & SOLENOIDS.IT HAPPENED AGAIN.OCTOBER, 2019, THE ENGINE LIGHT CAME ON AND MY HUSBAND FOUND THE CAR TO BE MORE THAT 2 QUARTS LOW ON OIL.THE CODE NOW IS P3497.TOOK IT BACK TO MARTIN HONDA, AND

NHTSA complaint 11269356, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)
THE VCA LIGHT IS ON AT ALL TIMES, THIS ISSUE STARTED ALL THE SADDEN.

NHTSA complaint 11266648. Filed by an owner and not verified by NHTSA or by us.

ENGINE
THE ENGINE IS CONSUMING EXCESS OIL,AND CODE P3497 SHOWS UP.LOW OIL LIGHT DOESN'T COME ON,ALTHOUGH THERE IS NO OIL ON DIPSTICK.SERVICE BULLETIN SAYS SOFTWARE UPDATE NEEDED,BUT MY DEALER CLAIMS MY ENGINE NOT ON THERE.LEFT BANK STUCK IS SECOND INDICATOR OF FAILURE IN VARIABLE TIMIMING

NHTSA complaint 11253570. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Honda Crosstour

Model year Complaints Recalls Deaths
2015 26 3 —
2014 31 3 —
2013 49 3 —
2012 32 4 —

Other 2010 Honda models

Accord 579 CR-V 480 Civic 396 Odyssey 255 FIT 183 Insight 119 Pilot 111 Accord Crosstour 60

Every Honda on this site — 187 vehicles, 362 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst