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Mercedes-Benz · NHTSA safety record

2010 Mercedes-Benz GL350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

16

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2010 Mercedes-Benz GL350 have filed 16 safety complaints with NHTSA between June 2012 and August 2018. The most complained-about system is the air bags, named in 6 of them (38%). The typical failure was reported at 49,000 miles, the median across the 10 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

24V298000 · April 26, 2024

Do not drive until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
The risk
Reduced brake performance or brake failure can increase the risk of a crash.
The remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.

Mercedes-Benz USA, LLC · up to 15,604 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

22V315000 · May 9, 2022

Do not drive until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
The risk
Reduced brake performance or brake failure can increase the risk of a crash.
The remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.

Mercedes-Benz USA, LLC · up to 350,294 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 16.

AIR BAGS 6 38%
ENGINE 3 19%
FUEL SYSTEM, DIESEL 2 13%
SERVICE BRAKES 2 13%
UNKNOWN OR OTHER 2 13%
ELECTRICAL SYSTEM 1 6%
ENGINE AND ENGINE COOLING 1 6%
FUEL/PROPULSION SYSTEM 1 6%
POWER TRAIN 1 6%
SERVICE BRAKES, HYDRAULIC 1 6%
STEERING 1 6%
STRUCTURE 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 4.

2012 2017 2018
2012 to 2018

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 117,132 miles

TL* THE CONTACT OWNED A 2010 MERCEDES BENZ GL350. THE CONTACT STATED THEY WERE INVOLVED IN A FRONT END COLLISION WHILE DRIVING AT APPROXIMATELY 55 MPH. THE VEHICLE AIR BAGS DEPLOYED AS A RESULT THE CONTACT SUSTAINED BRUISING TO BOTH ARMS, MODERATE TO SEVERE PAIN AND A BROKEN RIGHT FOOT THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AS THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 117,132.

NHTSA complaint 11081553. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

102,000 miles

THIS VEHICLE WHICH IS THE X164 CHASSIS HAS A REAR FIXED PANORAMIC SUNROOF THAT IS MADE OUT OF POLYCARBONATE. THE POLYCARBONATE SUNROOF GLASS IS BREAKING DOWN ON THE INSIDE OF THE PANEL AND IS CRACKING. THIS POSES A SAFETY CONCERN DUE TO THE FACT THAT ONCE IT CRACKS AND DEGRADES TO A CERTAIN POINT IT WILL BREAK. IF THIS PANEL BREAKS WHILE TRAVELING DOWN THE ROAD ESPECIALLY AT HIGHWAY SPEEDS IT CAN FLY OFF THE VEHICLE IN TURN HITTING CARS BEHIND ME CAUSING AN ACCIDENT. THE OTHER SAFETY CONCERN IS THAT WHEN IT BREAKS IT MORE THAN LIKELY WOULD CAUSE INJURY TO OCCUPANTS OF MY VEHICLE THAT WOULD BE SITTING IN THE BACK OF THE CAR. I HAVE TAKEN THIS TO A BODY SHOP AS WELL AS THE MERCEDES BENZ

NHTSA complaint 11121748, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TAKATA RECALL

NHTSA complaint 11091606. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TAKATA RECALL AIRBAG DEFECTIVE

NHTSA complaint 11056797. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (CENTENNIAL IMPORTS MERCEDES-BENZ, 30550 W. NAVY BLVD, PENSACOLA, FL 32505) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint 11045992. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TAKATA RECALL VERY CONCERNING THAT MY CAR IS INCLUDED IN THE AIRBAG RECALL YET THE AIRBAG MFR HAS FILED FOR CHAPTER 11. I WANT THIS RESOLVED AND CORRECTED SO I CAN FEEL SAFE DRIVING MY CAR!

NHTSA complaint 11044185. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes-Benz GL350

Model year Complaints Recalls Deaths
2012 22 3 —
2011 23 3 —

Other 2010 Mercedes-Benz models

C300 453 GLK350 241 E350 183 ML350 101 E550 67 GL450 42 C350 18 Sprinter 2500 14

Every Mercedes-Benz on this site — 216 vehicles, 576 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst