CSR

BMW · NHTSA safety record

2011 BMW 328

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

37

Complaints

2

Crashes

2

Fires

0

Injuries

0

Deaths

Owners of the 2011 BMW 328 have filed 37 safety complaints with NHTSA between April 2011 and March 2019. The most complained-about system is the air bags, named in 13 of them (35%). The typical failure was reported at 68,000 miles, the median across the 19 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (1)

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

16V071000 · February 5, 2016

The defect
BMW of North America, LLC (BMW) is recalling certain model year 2008-2013 128i and 135i coupes and convertibles and 1 Series M coupes, 2006-2011 325i, 325xi, 328i, 328xi, 328i xDrive, 330i, 330xi, 335i, 335xi, 335i xDrive Sedans, 2009-2011 335d sedans, 2006-2012 325xiT, 328i and 328xi sports wagons, 2007-2013 328i, 328xi, 328i xDrive, 335i, 335xi, 335i xDrive, 335is and M3 Coupes and Convertibles, 2013-2015 X1 sDrive28i, X1 xDrive28i and X1 xDrive35i SAVs, 2007-2010 X3 xDrive30i SAVs, 2007-2013 X5 xDrive30i, X5 xDrive35i, X5 xDrive48i, X5 xDrive50i and X5 M SAVs, 2009-2013 BMW X5 xDrive35d SAVs, 2008-2014 X6 xDrive35i, X6 xDrive50i, and X6 M SACs, 2010-2011 BMW X6 xDrive50i SACs and 2008-2011 M3 Sedan vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
The risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
BMW will notify owners, and dealers will replace the driver's frontal air bag module or inflator depending on the vehicle model, free of charge. The recall began March 9, 2018. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC · up to 840,000 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 37.

AIR BAGS 13 35%
ELECTRICAL SYSTEM 9 24%
UNKNOWN OR OTHER 5 14%
ENGINE 4 11%
SEAT BELTS 4 11%
EXTERIOR LIGHTING 3 8%
ELECTRONIC STABILITY CONTROL (ESC) 2 5%
FUEL/PROPULSION SYSTEM 2 5%
POWER TRAIN 2 5%
SEATS 2 5%
STRUCTURE 1 3%
SUSPENSION 1 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 10.

2011 2018 2019
2011 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire

I LEASED A VEHICLE FROM BMW ENCINITAS THAT HAD PREVIOUSLY BEEN USED BY THEM AS A LOANER VEHICLE ON 3/24/11. ON 4/20/11, I PARKED THE VEHICLE AT MY HOME AFTER A SHORT 20 MINUTE FREEWAY DRIVE AND WITHIN 20-30 MINUTES, FLAMES WERE SHOOTING OUT THE TOP OF THE HOOD AND OVER THE TOPS OF THE FRONT TIRES. THE FLAMES WERE BLUE AND BURNED SO HOT WATER WAS UNABLE TO DOUSE THEM. THE FIRE BURNED FOR APPROX 15 MORE MINUTES BEFORE THE FIRE DEPT WAS ABLE TO PUT IT OUT. UPON INSPECTION, THE ENGINE WAS COMPLETELY CHARRED, ENGINE MOUNTS GONE AND THE BUMPER AND LIGHTS APPROX 2 FEET IN FRONT OF THE CAR. THE CAR IS NOW OWNED BY STATE FARM INSURANCE. BMW WAS NOT AT ALL INTERESTED IN DETERMINING THE CAUSE OF THIS

NHTSA complaint 10403270, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

fire · 50,000 miles

TL* THE CONTACT OWNED A 2011 BMW 328. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A BURNING ODOR ENTERING THE VEHICLE. THE CONTACT NOTICED A SPARK FOLLOWED BY A FLAME UNDERNEATH THE DASHBOARD. THE CONTACT PULLED OVER AND EXITED THE VEHICLE. A POLICE AND FIRE REPORT WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS UNABLE TO DIAGNOSE HOW THE FIRE ORIGINATED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA complaint 10837178. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · 5 miles

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT WHILE SITTING IDLE AT A TRAFFIC STOP, HE NOTICED THAT THE VEHICLE WOULD SLOWLY SURGE FORWARD AUTONOMOUSLY. ON ONE OCCASION, WHILE DRIVING INTO A GARAGE, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO A PILLAR. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5. THE VIN WAS NOT AVAILABLE.

NHTSA complaint 10399895. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash · 14,800 miles

BMW 328/2011- POOR RAIN HANDLING & LACK OF AIRBAG(S) DEPLOYING IN CRASH WHERE CAR WAS TOTALED. I WAS DRIVING IN THE RAIN AND VISIBILITY WAS FINE. MY CAR STARTED TO HYDROPLANE AND STARTED FISHTAILING, THEN SPUN OUT OF CONTROL AND INTO A GUARD RAIL ON I-95. MY AIRBAGS DID NOT DEPLOY. MY CAR HAS BEEN DECLARED A "TOTAL LOSS." I HAVE HAD 5 CARS AND 2 OF THEM WERE BMW 3 SERIES. MY 2007 BMW NEVER HAD A PROBLEM. I'VE NEVER HAD AN ACCIDENT BEFORE THIS ONE AND AM CONFIDENT DRIVING IN THE RAIN. I DO NOT FEEL THAT MY BMW PERFORMED LIKE IT SHOULD HAVE. I DID NOT SUFFER "SERIOUS" INJURIES BUT AM HAVING TO GO TO A CHIROPRATOR AND GET DEEP TISSUE MASSAGE TWICE WEEKLY. I'M NOT SURE IF THE AIRBAGS WOULD HAVE

NHTSA complaint 10415015, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

57,500 miles

MY BMW 328I E93 HAS THE SERVICE ENGINE SOON (SES) LIGHT COME ON WHILE I WAS DRIVING ON THE HIGHWAY. THE COMPUTER SHOWS ERROR CODE 2B3A (P1449 DMTL SYSTEM FAULT). I CLEARED THE CODE AND IT CAME BACK A WEEK LATER. I TRIED REPLACING THE GAS CAP AND THE ERROR STILL COMES BACK THE SAME. I WAS DOING FURTHER RESEARCH AND CAME ACROSS THIS ARTICLE (ATTACHED) FROM NHTSA.GOV DESCRIBING THE SAME EXACT PROBLEM, WITH THE SAME EXACT CODE AND EVEN MY ENGINE IS THE SAME N52K FOR MY E93 328I. THE DMTL PUMP IS THERE TO HELP REDUCE EMISSIONS AND IF THE SYSTEM IS FAULTY, THE BMW DEALERSHIP SHOULD HONOR THE REQUEST FOR SERVICE WORK TO REPLACE THE DMTL PUMP UNDER THE EMISSIONS/EXTENDED EMISSIONS WARRANTY. I

NHTSA complaint 11191573, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

60,000 miles

SOMETIMES WHEN I TRY TO OPEN THE DRIVER'S SIDE DOOR USING THE MECHANICAL HANDLE, DOOR DOES NOT UNLOCK. I HAVE TO USE MY KEY FOB TO REMOTELY UNLOCK THE CAR BEFORE THE DOOR HANDLE WILL WORK TO OPEN THE DOOR.

NHTSA complaint 11185564. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

90,000 miles

THE DOOR HANDLE ACTUATOR SPORADICALLY FAILS AND THE DOOR CAN NOT BE OPENED WITH EITHER THE INSIDE OR OUTSIDE DOOR HANDLE.

NHTSA complaint 11181911. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)

135,000 miles

I HAVE A BMW 328I SERIES 2011 4 DOOR SEDAN VEHICLE ) I PURCHASED MY CAR 2018 APRIL AND SINCE THE 1 ST DAY IT HAS GIVEN ME ELECTRICAL PROBLEMS DIAGNOSTICS NOR ANY MECHANIC HAVE FOUND SOULTION THE VEHICLES BATTERY SUDDENLY DRAINS I HAVE GOTTEN 5 NEW BATTERYS REPLACED BECAUSE THEY END UP BEING BAD AND I ALWAYS HAVE A DRAINED BATTERY AFTER 3 OR LESS HOURS OF RECENTLY USAGE ALSO THE VEHICLE IN VARIOUS OCCASION TURNS OF IN THE FREEWAY ,WHILE DRIVING IN THE STREET ETC. WHEN IT SHUTSDOWN LIGHTS FLICKER ,AND IN DASHBOARD THEIRS SHORTAGE NOISE AND IN THE DASHBOARD THE GROUND PICTURE WITH THE VEHICLE IS RED (NO CHECK ENGINE ) MY BRAKE LIGHT IS PERMANENTLY ON THEN AFTER 1-2 MIN CAR TURNS ON COMPLETLY

NHTSA complaint 11162804, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TAKATA AIRBAG PROBLEMS ON THE PASSENGER SIDE OF THE VECHICLE. WHEN I BOUGHT THIS CAR FROM THE THIRD PARTY DEALERSHIP, 'CHASE AUTOPLEX' HE RESETTED THE SETTINGS EVERYTHING WAS WORKING PROPERLY, BUT AFTER GETTING HOME, THE NEXT DAY MY CAR SHOWED AIRBAG PROBLEMS. WHEN I CALLED HIM, HE SAID HE CAN'T HELP ME OUT WITH IT. SO MY QUESTION IS THAT, IF YOU GUYS CAN HELP ME GET A RECALL ON THIS AIRBAG, SO I DON'T HAVE TO SPENT MONEY ON IT MYSELF, I WILL APPRECIATE IT. THANKS

NHTSA complaint 11156473. Filed by an owner and not verified by NHTSA or by us.

ENGINE

80,000 miles

ELECTRICAL SYSTEM MALFUNCTION. BMW DEALER SHIP NOT TAKING RESPONSIBILITY FOR THESE DEFECTS, THE SPARKS PLUGS KEEP BURNING OUT DUE TO THE CAR OVERHEATING.

NHTSA complaint 11139011. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the BMW 328

Model year Complaints Recalls Deaths
2013 10 1

Other 2011 BMW models

Every BMW on this site — 249 vehicles, 484 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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