CSR

BMW · NHTSA safety record

2011 BMW 328I

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 577 safety complaints about the 2011 BMW 328I with the US government. Of those, 18 describe a crash, 25 mention a fire, 19 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the engine, named in 194 complaints, 34% of the total. The typical failure was reported at 92,000 miles, the median across the 268 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2011 to September 2026 · How this is counted

What is on file

577 complaints on file

577

Complaints

18

Describe a crash

25

Mention fire

19

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints halved year on year: 14 in the twelve months to 2026-Q2, against 34 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 194 · 34%
ENGINE AND ENGINE COOLING 175 · 30%
ELECTRICAL SYSTEM 129 · 22%
AIR BAGS 91 · 16%
UNKNOWN OR OTHER 43 · 7%
POWER TRAIN 24 · 4%
FUEL/PROPULSION SYSTEM 20 · 3%
EXTERIOR LIGHTING 19 · 3%
SEAT BELTS 12 · 2%
SEATS 11 · 2%
STRUCTURE 11 · 2%
ELECTRONIC STABILITY CONTROL (ESC) 10 · 2%
0 81 162

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 577.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 121.

128 96 64 32
11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2011 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2011 BMW 328I, and it is a separate question from what owners report going wrong later.

Test 2 DR AWD 2 DR RWD 4 DR AWD 4 DR RWD C RWD SW AWD SW RWD
Overall Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Frontal crash Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Frontal, driver Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Frontal, passenger Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Side crash Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Side barrier Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Side pole Not rated Not rated Not rated Not rated Not rated Not rated Not rated
Rollover
Chance of rollover 9.3% 9.3% 10.3% 10.3% 9.3% 10.3% 10.3%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

7 on file

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

24V513000 · July 3, 2024

The defect
BMW of North America, LLC (BMW) is recalling certain 2006-2011 3 Series Sedan (324i, 325i, 325xi, 328i, 328xi, 330i, 330xi, 335i, 335xi), 2006-2012 3 Series Sportswagon (325xi, 328i, 328xi), and 2009-2011 3 Series Sedan (335d) vehicles. The original steering wheel may have been replaced with a sport or M-sport steering wheel equipped with an inflator that can explode during deployment.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy
Dealers will inspect and replace the driver's air bag module as necessary, free of charge. Owner notification letters were mailed August 30, 2024. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC · up to 394,029 vehicles across all model years covered

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

20V017000 · January 15, 2020

The defect
BMW of North America, LLC (BMW) is recalling certain 2008-2013 128i and 135i Convertibles, 128i, 135i, and M Coupes, 2007-2010 X3 30si and X3 xDrive30i, 2013-2015 X1 sDrive28i, X1 xDrive28i and X1 xDrive35i, 2007-2013 328i, 328i xDrive, 335i, 335is, 335i xDrive and M3 Coupes, 2006-2011 328i, 328xi, 328i xDrive, 325i, 325xi, 330i, 330xi, 335i, 335xi, 335i xDrive and M3, 2009-2011 335D, 2006-2012 325xi, 328i, 328xi and 328i xDrive, 2010-2011 X6 ActiveHybrid, 2007-2013 328i, 335i, 335is, M3 Coupes, X5 30si, X5 xDrive30i, X5 xDrive35i, X5 48i, X5 xDrive48i, X5 xDrive50i and X5 M, 2009-2013 X5 xDrive35d and 2008-2014 X6 xDrive35i, X6 xDrive50i and X6M vehicles equipped with non-desiccated driver frontal air bag inflators containing phase stabilized ammonium nitrate (PSAN) that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
BMW will notify owners, and dealers will replace the driver air bag. On X5 and X6 vehicles, only the inflator will be replaced. All repairs will be performed free of charge. The recall began March 11, 2020. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC · up to 59,965 vehicles across all model years covered

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

17V683000 · October 30, 2017

The defect
BMW of North America, LLC (BMW) is recalling certain 2008-2011 128i and 2007-2011 328i, 328xi, 328i xDrive, 525i, 525xi, 528i, 528xi, 530i, 530xi, X3 3.0si, X3 xDrive30i, X5 xDrive30i, Z4 3.0i, Z4 3.0si and Z4 sDrive30i vehicles. The heater for the positive crankcase ventilation (PCV) valve may short circuit.
The risk
An electrical short can cause the parts within the PCV valve to melt, increasing the risk of a fire, even when the vehicle is not in use.
The remedy
BMW will notify owners, and dealers will replace the PCV valve heater, free of charge. Interim letters were mailed on November 27, 2017. Owners will receive a second notification by the end of October 2018. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC · up to 740,561 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

17V676000 · October 25, 2017

The defect
BMW of North America, LLC (BMW) is recalling certain 2006-2011 323i, 325i, 325xi, 328i, 328xi, 330i, 330xi, 335i, 335xi and M3, 2007-2011 328i xDrive, 335i xDrive and 335is and 2009-2011 335d vehicles. The wiring and electrical connectors for the system that controls air flow for the heating and air conditioning system may overheat.
The risk
Wiring that overheats could cause the electrical connectors to melt, and increase the risk of a fire, even when the vehicle is unattended.
The remedy
BMW will notify owners, and dealers will replace the wiring and electrical connectors, free of charge. Interim letters were mailed on November 27, 2017. Owners will receive a second notice when the remedy becomes available. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC · up to 702,965 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE

14V176000 · April 10, 2014

The defect
BMW of North America, LLC (BMW) is recalling certain model year 2010-2011 128i Coupe, 128i Convertible, 328i Sedan, 328i xDrive Sedan, 328i Coupe, 328i Convertible, 328i Sports Wagon and Z4 sDrive 30i, 2011-2012 135i Coupe, 135i Convertible, 335i Sedan, X5 xDrive 35i, and X6 xDrive 35i, 2011 335i xDrive Sedan, 335i Coupe, 335i Convertible, 528i Sedan, 535i Sedan, 535i xDrive Sedan, X3 xDrive 28i, and X3 xDrive 35i, 2010 X3 xDrive 30i, and X5 xDrive 30i, 2012 640i Coupe, and 640i Convertible and 2010-2012 535i Gran Turismo vehicles. In the affected vehicles, the bolts that secure the housing for the variable camshaft timing adjustment (VANOS) unit can loosen over time and may possibly break.
The risk
If the bolts loosen or break the engine may have reduced power or stall. An engine stall increases the risk of a crash.
The remedy
BMW will notify owners, and dealers will replace the four VANOS housing bolts for both VANOS units (intake and exhaust), free of charge. In addition, owners of approximately 170,172 model year 2010-2012 BMW vehicles equipped with inline 6 cylinder engines not covered by this recall, will receive an extended warranty to address this condition. The recall began on September 24, 2014. Owners may contact BMW at 1-800-525-7417.

BMW of North America, LLC · up to 156,137 vehicles across all model years covered

ELECTRICAL SYSTEM

13V044000 · February 7, 2013

The defect
BMW is recalling certain model year 2008-2012 1-Series coupes and convertibles manufactured December 2007 through September 2011; and 2007-2011 3-Series coupes and convertibles manufactured March 2007 through October 2011; 2007-2011 3-Series sedans manufactured March 2007 through October 2011; 2007-2011 3-Series sports wagons manufactured March 2007 through June 2011; and 2009-2011 Z4 vehicles manufactured March 2009 through June 2011. In February 2013, BMW recalled 504,545 vehicles. In July 2013, BMW informed the agency that it was adding 1-Series, 3-Series, and Z4 vehicles, representing an additional 12,094 vehicles. The total number of vehicles being recalled is now 516,791. The connector for the positive battery cable connector and the corresponding terminal on the fuse box may degrade over time. Over time, the high current flow and heat from electrical resistance may lead to a breakage of the connection, and a loss of electrical power to the vehicle.
The risk
If there is a loss of electrical power to the vehicle, the vehicle may unexpectedly stall, increasing the risk of a crash.
The remedy
BMW will notify owners, and dealers will replace the positive battery cable connector and secure it with an improved method, free of charge. The recall began on March 13, 2013. Owners may call BMW at 1-800-525-7417 or email BMW at [email protected].

BMW of North America, LLC · up to 516,791 vehicles across all model years covered

POWER TRAIN:DRIVELINE:DRIVESHAFT

11V476000 · September 15, 2011

The defect
BMW IS RECALLING CERTAIN MODEL YEAR 2011 328I XDRIVE AND 335I XDRIVE VEHICLES MANUFACTURED FROM FEBRUARY 8, 2011, THROUGH JULY 29, 2011. THE FRONT DRIVESHAFT ATTACHMENT BOLTS MAY NOT HAVE BEEN TIGHTENED TO SPECIFICATION. IF THE BOLTS WERE NOT TIGHTENED TO SPECIFICATION, THEY MAY BECOME LOOSE.
The risk
IF THE BOLTS LOOSEN, IT COULD LEAD TO A LOSS OF POWER TO THE FRONT WHEELS AND ULTIMATELY A VEHICLE BREAKDOWN, INCREASING THE RISK OF A CRASH.
The remedy
BMW WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FRONT DRIVESHAFT ATTACHMENT BOLTS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 2011. OWNERS MAY CONTACT BMW CUSTOMER RELATIONS AND SERVICES AT 1-800-525-7417.

BMW OF NORTH AMERICA, LLC · up to 190 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

4 injured · crash · towed

I WAS ON THE STREET. WHEN I GOT INTO A CAR ACCIDENT ON MAY 28 2017. MY AIRBAGS DEPLOYED AFTER I SLAMMED SOMEONE IN THE BACK BECAUSE MY BRAKES WERE NOT PROPYL WORKING. MY AIRBAGS ALSO SHOT OUT SOME METAL FRAGMENTS CUTTING MY HAND UP.

NHTSA complaint 11114453. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash

"TAKATA RECALL" WHILE STOPPED AT A RED LIGHT, WE WERE STRUCK FROM BEHIND BY A VEHICLE WHO THEN RAN FROM THE SCENE.THE IMPACT WAS SEVERE ENOUGH THAT MY PASSENGER, JULIE COPPERSMITH LOST CONSCIOUSNESS FOR A FEW SECONDS FROM EITHER HITTING THE DASH OR JUST FROM THE VIOLENT MOVEMENT FORWARD. SHE WAS WEARING HER SEAT BELT BUT THE SHOULDER RESTRAINT FAILED AND THE AIRBAG DID NOT DEPLOY. THE MALFUNCTION WAS ACKNOWLEDGED ON THE CARS INFORMATION SYSTEM.

NHTSA complaint 11065012. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

1 injured · fire · 68,000 miles

MY SON'S BMW (2011 BMW 328I XDRIVE) SPONTANEOUSLY COMBUSTED ON SEP 4 2017 WHILE HE WAS DRIVING BACK FROM WORK AT 4 AM ON SUNRISE HIGHWAY NY. LUCKILY HE NOTICED SPARKS AND SMOKE AND PULLED OVER AND GOT OUT. THE CAR FULLY BURNT WITHIN 30 MINUTES.

NHTSA complaint 11043638. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 42,000 miles

SAFETY RECALL NOTICE WAS SENT FIRST CLASS MARCH 2016. MY DAUGHTER HAS CALLED TWO TIMES AND IS BEING TOLD THE PART IS NOT IN AND MAYBE OCTOBER OR NOVEMBER. SINCE THEN, SHE WAS REAR ENDED AS SHE WAS IN MOTION ON A CITY STREET ON SUNDAY, 9/25/16 AND SUFFERED SEVERE NECK, SHOULDER, ARM AND HIP INJURIES. HER AIR BAG DID NOT DEPLOY WHICH MAY HAVE PROTECTED HER FROM SOME OR ALL INJURIES. WHY IS SHE NOT BEING UPDATED AND WHY IS IT TAKING SO LONG FOR THIS DRIVER'S AIRBAG TO BE RECEIVED AND REPLACED? INFORMATION PROVIDED BELOW IS AN ESTIMATE AND ONLY CONTAINS TO OUR CAR. GOING APPROXIMATELY 18 MPH AND MILES APPROXIMATELY 42000 MILES, BUT CANNOT VERIFY AT THIS TIME BECAUSE AAA HAS IT. THE GIRL WHO HIT

NHTSA complaint 10909797, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
"My vehicle is experiencing a complete mechanical breakdown with a fast-crank, no-start condition and an active fault code for exhaust valve timing. This matches the exact failure mode of active Safety Recall 23V-707 (VANOS Bolts). BMW's official safety recall report states that if a vehicle shows these symptoms, owners must not drive it and must contact them to arrange pickup and transportation. However, BMW Corporate Case Manager Jasmine has officially refused to cover the tow, stating over the phone that the transport language in the recall letter 'doesn't mean they cover a tow.' BMW is failing to execute its federally mandated safety recall remedy for an inoperable, broken-down vehicle."

NHTSA complaint 11763040. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I took my car to the Tigard Oregon bmw dealership for my three recalls that were needing addressed. I turned my car over to them in good working order. After picking it up after the repairs my service engine light came on. My car started knocking and rattling louder and louder. I returned to the dealership and requested they fix the issue. After a few days they contacted my and told me it needs a new engine. They say they checked over their work and the problem isn't their fault. I disagree. They say they found metal shavings in my oil. They did an oil change a week earlier and mentioned no metal in my oil.

NHTSA complaint 11762045. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:HEADLIGHTS

110,000 miles

The contact owns a 2011 BMW 328I. The contact stated that the headlights and taillights remained illuminated after the vehicle was turned off. Additionally, the vehicle intermittently failed to start up. The contact stated that AAA jump-started the vehicle, and it was determined that the battery was in good working condition. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact associated the failure to NHTSA Campaign Number: 17V676000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

NHTSA complaint 11761089. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I believe my car is effected by the active bmw recall NHTSA Campaign 23V-707. I have called bmw and gave them my vin number and was rudely rushed off the phone being told my car has no active recalls. I have done a ton of research and the car sounds just like every other car effected by this recall. The car starts and idles fine initially but as soon as it drops to normal idle rpms it makes a loud clanking noise and vibrates really bad. When i go into the engine bay i hear the noise coming directly from the vanos area. The car had one code which was 2a7c before the noise. I cleared the code it has not come back but the noise is still there and therefore the vehicle is unsafe to drive. It

NHTSA complaint 11757230, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I brought my vehicle to an authorized dealer for three open safety recalls. Two were performed at no charge. The third, the VANOS adjustment unit screw connection recall, was not performed. The dealer stated in writing on the repair order that the vehicle has a broken valve cover bolt, that the valve cover will not seal properly, and that a new valve cover is recommended to complete the recall. They quoted $1,077.43 for a valve cover as a customer-pay repair and stated the recall could not be completed until that was done. I declined the valve cover. The recall was not performed. The bolt is not broken and the valve cover is not broken. The threads in the cylinder head bolt boss are

NHTSA complaint 11751109, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

towed · 157,637 miles

The contact owns a 2011 BMW 328I. The contact stated that upon starting the vehicle, the low oil pressure warning light illuminated, and the vehicle stalled. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the VANOS bolts had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to TSB Number: SIB 11 04 14. The manufacturer was notified of the failure and informed the contact that the vehicle was covered under the TSB. The failure mileage was approximately 157,637.

NHTSA complaint 11727018. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the BMW 328I

Model year Complaints Recalls Deaths
2016 57 1 —
2015 125 4 —
2014 151 8 —
2013 257 5 —
2012 130 6 —
2010 155 6 —

Other 2011 BMW models

Every BMW on this site — 257 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst