2011 Chrysler 200 Convertible

The defect

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

The risk

A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

The remedy

DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

CHRYSLER GROUP LLC · up to 11,096 vehicles across all model years covered

Closed preliminary evaluation · opened June 18, 2012 · closed October 15, 2012

the engine

During PE12-016, Chrysler identified a condition in model year (MY) 2011 Chrysler 200 and Dodge Avenger vehicles equipped with 3.6L engines that may result in engine stall when stopped or travelling at very low speeds.According to Chrysler, this condition occurs when the Powertrain Control Module (PCM) initiates a purge monitor check while the engine is at idle which can result in an overly rich vapor condition and cause the engine to stall while stopped.Chrysler developed a software countermeasure to address the condition and has initiated a customer satisfaction campaign to reprogram the PCM on all affected vehicles. The bulletin was sent to dealers on September 28, 2012 and the owner letter mailing began on October 5, 2012.See the investigative file for copies of Chrysler's bulletin and owner letter.The Office of Defects Investigation (ODI) analyzed complaints related to engine stall that were provided by Chrysler or submitted to ODI from consumers.The predominant failure mode identified involved stalling when stopped or travelling at low speeds.The complaint counts shown in this resume include incidents in which enough detail was available to verify the symptoms were related to the defect condition identified by Chrysler.Two complaints alleged engine stall resulting in collisions, one involving very minor damage and one involving a single vehicle road departure crash in which the vehicle was totalled.In the first incident, the vehicle stalled while stopped at an intersection and rolled back into a following vehicle resulting in a minor scratch in the rear bumper.In the second incident, the vehicle was totalled from damage sustained from striking a tree after failing to negotiate a sharp turn in wet road conditions.The police report does not include any references to stalling as a cause or contributor, but cites excessive speed entering the turn.Although there was evidence or prior history with stalling when stopped, there is no evidence that engine stall was a factor in the crash.The condition that is causing the majority of stalling incidents in the subject vehicles occurs at a stop or very low speed and allows the vehicle to be restarted immediately.The condition represents a low risk to motor vehicle safety and is adequately addressed by Chrysler's service campaign. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.):10458865, 10458713, 10456385, 10456270, 10452622, 10452327, 10451870, 10451243, 10450745, 10450609, 10449370, 10448136, 10446374, 10443383, 10428753, 10463086, 10463085, 10462966, 10462908, 10462901, 10462851, 10462772, 10462720, 10462702, 10462691.

crash · towed · 54,500 miles

ON JAN 3RD 2019 I HAD AN ACCIDENT (FRONT IMPACT) AND THE FRONT AIRBAGS DEPLOYED - BUT THE BIGGEST PROBLEM IS - THE AIRBAGS DID NOT EVEN COME CLOSE TO MY FACE -- IT WAS 10 INCHES AWAY FROM MY FACE AND IMMEDIATELY DEFUSED. I WAS REALLY APPALLED AND I STRONGLY BELIEVE ITS A DEFECTIVE AIRBAG AND IT WAS NO WAY SAVING MY LIFE. BOTH AIRBAGS IN THE FRONT WAS THE SAME WAY. I NEED HELP FROM NHSTA TO INVESTIGATE THE CAR AND IDENTIFY IF INDEED ITS A DEFECTIVE AIRBAG SO WE CAN WORK WITH THE MANAUFACTURER

NHTSA complaint 11182371. Filed by an owner and not verified by NHTSA or by us.

46,900 miles

The contact owns a 2011 Chrysler 200 Convertible. The contact stated while driving at unknown speeds, the brake pedal was depressed, and the driver’s and passenger’s side front seats moved unexpectedly. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the plastic underneath the seat was deteriorating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the junk yard to secure the parts. The failure mileage was approximately 46,900.

NHTSA complaint 11615346. Filed by an owner and not verified by NHTSA or by us.

134,000 miles

INITIALLY THE PROBLEM STARTED A COUPLE OF MONTHS AGO, THE CAR JUST SHUT DOWN WHILE DRIVING AND DID RESTART AFTER DISCONNECTING THE BATTERY AND RECONNECTING IT WHILE DRIVING AT 65 MPH 1 WEEK AGO THE CAR JUST SHUT DOWN. THANK GOD I WAS ABLE TO GET IT OVER TO THE SHOULDER TWITH NO POWER STEERING OR POWER BRAKES. IT DID RESTART AFTER DISCONNECTING THE BATTERY AND RESTARTING IT. I CALLED CHRYSLER AND THEY SAID THERE WAS NO RECALL FOR IT SHUTTING DOWN. JUST A PASSENGER RESTRAINT RECALL. LAST FRIDAY I WAS DRIVING ALONG AT 55MPH WHEN IT SHUT DOWN AGAIN. THE CAR COULD NOT BE RESTARTED THIS TIME AND WAS TOWED TO CHRYSLER DEALERSHIP IN LAKEWOOD NJ. THE SERVICE DEPARTMENT IS TELLING ME IT'S MY BATTERY, …

NHTSA complaint 11160710, quoted in part. Filed by an owner and not verified by NHTSA or by us.

53,000 miles

TL* THE CONTACT OWNS A 2011 CHRYSLER 200 CONVERTIBLE. WHILE ATTEMPTING TO CLOSE THE ELECTRONIC HARD TOP ROOF, THE MESSAGE "TOP MALFUNCTION" DISPLAYED AND THE HARD TOP ROOF WOULD NOT LOCK INTO PLACE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LARRY H. MILLER TUCSON CHRYSLER JEEP, 7800 EAST 22ND ST, TUCSON, AZ) WHERE IT WAS DIAGNOSED THAT THE ROOF HEADER MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

NHTSA complaint 11124507. Filed by an owner and not verified by NHTSA or by us.

50,000 miles

TL* THE CONTACT OWNS A 2011 CHRYSLER 200 CONVERTIBLE. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION FAILED TO WORK ON THE FRONT PASSENGER SIDE FOR WARM AIR WHEN THE HEATING OPTION WAS UTILIZED. THE FAILURE CAUSED DIFFICULTY DEFROSTING THE FRONT WINDSHIELD. THE DEALER REPLACED THE THERMOSTAT AND FLUSHED THE SYSTEM MORE THAN TWO YEARS AGO, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER (BILL MARSH CHRYSLER DODGE JEEP RAM, 1655 S GARFIELD AVE, TRAVERSE CITY, MI 49686, (231) 941-4141) FOR DIAGNOSTIC TESTING AND REPAIR. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER WOULD BE ABLE TO PROVIDE A SOLUTION TO THE DEALER TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF …

NHTSA complaint 11055487, quoted in part. Filed by an owner and not verified by NHTSA or by us.

OCC1UPANT RESTRAINT CONTROLLER RECALL. S61/NHTSA 16V-668 I HAVE BEEN TRYING FOR OVER THREE WEEKS TO GET THIS REPAIRED. MY LOCAL DEALERSHIP STATES IT HAS TO BE ORDERED. I CALLED TODAY AGAIN 10/23 AND WAS TOLD ANOTHER TWO MORE WEEKS. THIS IS NOT ACCEPTABLE. DEALER IN QUESTION IS CROWN DODGE IN VENTURA, CA.

NHTSA complaint 11035715. Filed by an owner and not verified by NHTSA or by us.