CSR

Ford · NHTSA safety record

2011 Ford F-550

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

12

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2011 Ford F-550 have filed 12 safety complaints with NHTSA between November 2013 and December 2024. The most complained-about system is the engine, named in 6 of them (50%). The typical failure was reported at 21,094 miles, the median across the 10 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

ENGINE AND ENGINE COOLING:ENGINE

15V052000 · January 30, 2015

The defect
All Wheel Drive Equipment Mfg., Inc. (All Wheel) is recalling one model year 2011 Ford F-550 truck with a 6.8L gasoline engine manufactured May 14, 2010, to May 28, 2010. The affected vehicle is equipped with a PTO Assembly Pressure Switch, part number FR67, used with power take off (PTO) assemblies for Ford F-550 chassis. The PTO switch may leak oil onto the thermal blanket.
The risk
The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy
All Wheel has notified the owner and will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. Owners may contact All Wheel customer service at 1-800-311-4778.

All Wheel Drive Equipment Mfg., Inc. · up to 1 vehicles across all model years covered

EQUIPMENT

14V498000 · August 13, 2014

The defect
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
The risk
The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy
PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.

PJ's Truck Bodies & Equipment Co. · up to 3 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

14V411000 · July 8, 2014

The defect
J.C. Madigan, Inc. (J.C. Madigan) is recalling one model year 2011 Ford F-550, and one model year 2013 Ford F-450 chassis with a 6.8L gasoline engine dump trucks equipped with certain PTO Assembly Pressure Switches, part number 30T37594, manufactured June 2009 through June 2013, used in power take off (PTO) assemblies. The switch may begin leaking oil.
The risk
The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy
J.C. Madigan will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began in September 2014. Owners may contact J.C. Madigan customer service at 1-978-847-2900.

J.C. Madigan, Inc. · up to 2 vehicles across all model years covered

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:MOUNTING

14V040000 · February 6, 2014

The defect
Almared, Inc., dba A-1 Alternative Fuel Systems, is recalling certain model year 2011-2012 Ford F-550 transit buses manufactured May 2011 through April 2013, altered to operate on compressed natural gas (CNG). In the affected vehicles, the brackets securing the passenger side CNG fuel tank may break.
The risk
If the brackets break, the CNG tank may separate from the vehicle frame increasing the risk of a crash or possible fire.
The remedy
Almared, Inc. has notified owners and all affected vehicles have been remedied, free of charge. Owners may contact Almared at 1-559-485-4427.

Almared, Inc. · up to 18 vehicles across all model years covered

ENGINE

13V535000 · October 30, 2013

The defect
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
The risk
An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
The remedy
Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.

Ford Motor Company · up to 2,951 vehicles across all model years covered

Defect investigations (2)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Vehicle Commanded Engine Shutdown

RQ14005

Closed recall query · opened January 13, 2015 · closed March 15, 2016 · led to recall 15V175000

the electrical system, the engine, the engine and its cooling

The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.

CNG Fuel Container Securement

PE13038

Closed preliminary evaluation · opened November 15, 2013 · closed March 9, 2014 · led to recall 14V040000

the fuel system

The Office of Defects Investigation (ODI) is aware of 1 incident related to the alleged defect. By letter dated January 10, 2014, Almared, Inc. (doing business as A-1 Alternative Fuel Systems) has notified ODI that it has conducted a safety recall (NHTSA Recall No. 14V-040) to address a safety defect in 18 model year 2011-2012 Ford F-550 transit buses manufactured between May 2011 and April 2013. These vehicles have been altered by A-1 to contain one or more compressed natural gas (CNG) fuel containers. According to A-1, the brackets securing passenger side CNG fuel containers to the vehicle chassis may fracture, resulting in a CNG fuel container that is unsecured. A-1 has reportedly inspected all 18 affected vehicles and repaired all vehicles equipped with the defective mounting bracket by installing a new bracket of an improved design. The new bracket has added strength as a result of the following design revisions: the cantilevered mounting plate is reinforced with additional support plates, the cantilevered position is mounted higher on the bracket above the CNG fuel container center line position (thus reducing the moment arm), and it is constructed of heavier gauge steel plate that is also dimensionally wider, which provides for a greater bonding surface area with the vehicle chassis.Based on the recall action taken by Almared, Inc., this investigation is closed.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 12.

ENGINE 6 50%
FUEL SYSTEM, DIESEL 2 17%
FUEL/PROPULSION SYSTEM 2 17%
ENGINE AND ENGINE COOLING 1 8%
EQUIPMENT 1 8%
PARKING BRAKE 1 8%
POWER TRAIN 1 8%
STEERING 1 8%
STRUCTURE 1 8%
VEHICLE SPEED CONTROL 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 3.

2013 2015 2024
2013 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

crash

[XXX] THIS IS A COMMERCIAL VEHICLE WITH A DOT REGISTRATION AS A GROSS WEIGHT VEHICLE. PLEASE INFORM ME OF ANY SPECIAL ENDORSEMENTS A DRIVER OF THIS VEHICLE MUST HAVE, IF ANY, IN ORDER TO DRIVE. THIS VEHICLE WAS INVOLVED IN AN ACCIDENT. THE DRIVER STATED HE WAS NOT LICENSED TO DRIVE IT. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA complaint 10556076. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 24,000 miles

TL* THE CONTACT OWNS A 2011 FORD F-550. THE CONTACT STATED HE RECEIVED A NOTICE THAT THE VEHICLE HAD TWO LININGS IN THE INTERNAL PART OF THE VEHICLE WHICH BOTH UNEXPECTEDLY DETACHED AND CONTAMINATED THE FUEL IN FUEL TANK. THE CONTACT STATED THE FAILURE CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS TOWED TO A UNKNOWN LOCAL DEALER FOR A DIAGNOSTIC TESTING WHICH TOOK THREE MONTHS. THE DIAGNOSIS RESULTS WAS CONTAMINATION FROM THE FUEL TANK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 24,000. *BF*JB

NHTSA complaint 11321894. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 6,500 miles

The contact's local fire department owns a 2011 Ford F-550. The contact stated that while driving at 45 MPH, the vehicle stalled out as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the engine but the failure persisted. Due to the failure, the vehicle was towed to an independent mechanic where a diagnostic was performed. The mechanic discovered diesel fuel in the oil reservoir which had resulted in engine failure. Upon investigation, the mechanic referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty or recall. The

NHTSA complaint 11628877, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

49,000 miles

The contact owns a 2011 Ford F-550. The contact stated while starting the vehicle, there was a loud knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a failure in cylinder #8 and with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 49,000. The VIN was not available.

NHTSA complaint 11629240. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

155,000 miles

TRUCK WILL SHAKE UNCONTROLLABLY AT HIGHWAY SPEEDS. WE HAVE HAD THE FRONT END/DRIVE SHAFT/NEW TIRES/WHEELS EITHER REPLACED OR GONE THROUGH. NOTHING HAS IMPROVED.

NHTSA complaint 11387852. Filed by an owner and not verified by NHTSA or by us.

ENGINE

22,555 miles

ENGINE SHUTTING OFF & WILL NOT RE-START AFTER. WILL RESTART AFTER IT SITS FOR A COUPLE HOURS. HAS BEEN INTO TUTTLECLICK FORD SEVERAL TIMES FOR REPAIR OF THIS ISSUE. STILL NOT FIXED.

NHTSA complaint 10993685. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:ENGINE:DIESEL

18,000 miles

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED SHORTLY AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERIOR LINING OF THE FUEL TANK SHED INTO THE FUEL TANK AND DAMAGED THE ENGINE. THE DEALER STATED THAT BOTH FUEL TANKS WOULD HAVE TO BE REPLACED AND THE ENGINE WOULD NEED TO BE CLEANED. TWO YEARS LATER, AFTER THE CONTACT'S VEHICLE WAS OUT OF WARRANTY, THE FAILURE RECURRED. THE DEALER CONFIRMED THE VEHICLE WOULD REQUIRE THE SAME REVISIONS AS BEFORE; HOWEVER, IT WOULD BE PERFORMED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER

NHTSA complaint 10789548, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford F-550

Model year Complaints Recalls Deaths
2020 17 2
2019 13 4
2018 8 10
2017 15 6
2012 13 5

Other 2011 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst