CSR

Ford · NHTSA safety record

2011 Ford Edge

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

1,801

Complaints

23

Crashes

4

Fires

7

Injuries

0

Deaths

Owners of the 2011 Ford Edge have filed 1,801 safety complaints with NHTSA between October 2010 and June 2026. The most complained-about system is the electrical system, named in 686 of them (38%). The typical failure was reported at 58,100 miles, the median across the 1,438 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

ELECTRICAL SYSTEM:SOFTWARE

11V128000 · February 24, 2011

The defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
The risk
IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
The remedy
DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

FORD MOTOR COMPANY · up to 8,022 vehicles across all model years covered

STRUCTURE:BODY

10V659000 · December 29, 2010

The defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
The risk
IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
The remedy
DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

FORD MOTOR COMPANY · up to 14,737 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

10V516000 · October 27, 2010

The defect
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
The risk
THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
The remedy
FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

FORD MOTOR COMPANY · up to 71 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Door Ajar Warning Light Always On

PE16012

Closed preliminary evaluation · opened September 28, 2016 · closed March 20, 2017

the interior lighting, the latches, locks and linkages

The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 1,801.

ELECTRICAL SYSTEM 686 38%
STRUCTURE 274 15%
SERVICE BRAKES 261 14%
UNKNOWN OR OTHER 254 14%
EXTERIOR LIGHTING 187 10%
ENGINE 179 10%
POWER TRAIN 172 10%
VEHICLE SPEED CONTROL 88 5%
LATCHES/LOCKS/LINKAGES 83 5%
FUEL/PROPULSION SYSTEM 57 3%
SERVICE BRAKES, HYDRAULIC 48 3%
ELECTRONIC STABILITY CONTROL (ESC) 43 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 350.

2010 2016 2026
2010 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 105,600 miles

ON OCTOBER 2016, THE DRIVER WAS WESTBOUND ON 2 LANE ROUTE 40 NEAR SPRINGFIELD, OHIO. A MEDICAL CONDITION CAUSED THE DRIVER TO PASS OUT. THE AUTO VEERED OFF THE ROAD INITIALLY TRAVELING APPROXIMATELY 40 MILES PER HOUR. IT CROSSED THROUGH A YARD AND HIT NOSE FIRST INTO A HILL. ALMOST $10,000 WORTH OF DAMAGE WAS CAUSED TO THE FRONT END OF THE VEHICLE. THE AIRBAG DID NOT INFLATE AND THE DRIVER SUSTAINED HEAD AND FACIAL INJURIES DUE TO CONTACT WITH THE STEERING WHEEL. THE DRIVER ALSO SUSTAINED DEEP BRUSING TO THE CHEST DUE TO THE SEAT BELT RESTRAINT. WE ARE INTERESTED TO KNOW WHY THE AIRBAG DID NOT INFLATE AND PROTECT THE DRIVER. THE HEAD INJURIES AND VISION PROBLEMS CONTINUE TO RESTRICT THE

NHTSA complaint 10960208, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · crash · towed · 80,000 miles

ON 9/11/17 MY WIFE WAS INVOLVED IN AN ACCIDENT WHILE DRIVING HER 2011 FORD EDGE LIMITED WITH APPROXIMATELY 80,000 MILES. A VAN HAD CUT HER OFF DURING RUSH HOUR TRAFFIC ON HYW. 635 IN FARMERS BRANCH, TX AND SHE ENDED UP REAR ENDING IT. I ASKED MY WIFE WHAT HAPPENED WHEN I ARRIVED AT THE HOSPITAL AND THE TOLD ME THAT WHEN SHE WENT FOR THE BRAKE PEDAL IT WENT STRAIGHT TO THE FLOOR AND SHE HEARD A "SUCKING" SOUND BUT THE CAR DID NOT STOP. OUR INSURANCE COMPANY AT THE TIME (USAA) NEVER INVESTIGATED THE BRAKES AND TOTALED OUT THE CAR. I SEARCHED GOOGLE AND HAVE FOUND SIMILAR SITUATIONS INVOLVING FORD EDGE CROSSOVERS BUT FORD ONLY HAS A TSB FOR THIS ISSUE AND NOT A RECALL. I JUST RECENTLY LEARNED

NHTSA complaint 11221280, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

1 injured · crash · 10,000 miles

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES AND BRUISING TO HIS RIBS, ARMS, LEGS, AND HEAD. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA complaint 10453005. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

1 injured · crash · 20,000 miles

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION AND THEN CRASHED INTO A TREE. THE DRIVER SUSTAINED INJURY TO THE SHOULDER. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED FOR THE EXTERIOR BODY DAMAGES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA complaint 10471837. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Break Booster Break fell to the floor, slow to stop, spongy. I was able to put on my hazards and roll to safety stop. Huge risk if I was going faster or turning a curve. Dangerous to me and others to not being able to stop The problem hasn’t been taken to the shop yet as it was closed and I had the same problem in 2025 and 2023 which were confirmed and fixed with ford parts. I am suspecting it is the same issue. Even if replaced the car is likely not safe wi the this part failing 3 times in less than 4 years. No warnings or symptoms, just falls to the floor and spongy break reaction

NHTSA complaint 11747014. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Brake Booster Was exiting the freeway so already slowed but it was a curvy off-ramp, thankfully no one was close and the car was already slowed, but on hazards and coasted home at 5 mph. Huge safety concern Tow truck towed to HTS Automotive to determine the brake booster went out, which we already knew as the same thing happened in 2023! No warnings, no symptoms prior

NHTSA complaint 11747017. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Brake Booster All of a sudden my brake went to the floor and made a hissing sound, spongy response. Took it to Cowin Ford and they diagnosed and replaced the brake booster. It was really dangerous as response to brake was really slow. I almost hit a car in front of me. No warnings or symptoms prior.

NHTSA complaint 11747018. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

110,000 miles

The contact owns a 2011 Ford Edge. The contact stated that while reversing out of the garage and depressing the brake pedal, the vehicle failed to immediately stop. The brake pedal was spongy. The contact stated that later, while driving at an undisclosed speed and depressing the brake pedal to stop the vehicle, the braking distance was extended. The vehicle was slowly driven to the local mechanic, who diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was contacted. The manufacturer was not contacted or notified of the failure. The failure mileage was 110,000.

NHTSA complaint 11746227. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
The brake pedal sunk all the way to the floor before braking. This has happened multiple times and now there is a leak in the ABS which we are in need of a ABS pump. Was told by mechanic that this is an ongoing problem with the Ford Edges. And, the real problem is the mechanic cannot find a replacement pump for it. Multiple locations were contacted but nothing is available. My Edge is a 2011 and currently has 84,500 miles. It’s a dangerous situation when the pedal sinks to the floor before stopping. There are no ABS warnings that pop up on the dash. Need to know what Ford is doing about this.

NHTSA complaint 11734982. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The throttle body issues again with the burning smell as well the whole car shut down like the other two times I reported on this website! Please note the team who fixed it last time was at Poway Ford and the main manager from auto maintenance was fired due to attempting to correct the issue on my 2011 Ford Edge!

NHTSA complaint 11734578. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Edge

Model year Complaints Recalls Deaths
2024 42 2
2023 20 4
2022 126 5
2021 103 7
2020 307 4
2019 744 3
2018 792 7
2017 1,309 8
2016 891 7
2015 720 7
2014 380 3
2013 2,439 2 1
2012 1,132 3
2010 673 6 1

Other 2011 Ford models

Every Ford on this site — 348 vehicles, 1210 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst