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Ford · NHTSA safety record

2024 Ford Edge

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 44 safety complaints about the 2024 Ford Edge with the US government. Of those, 5 describe a crash, 5 people were injured and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention.

The most complained-about system is the electrical system, named in 8 complaints, 18% of the total. The typical failure was reported at 5,000 miles, the median across the 16 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2023 to September 2026 · How this is counted

What is on file

44 complaints on file

44

Complaints

5

Describe a crash

0

Mention fire

5

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 9 · 20%
ELECTRICAL SYSTEM 8 · 18%
BACK OVER PREVENTION 7 · 16%
POWER TRAIN 5 · 11%
AIR BAGS 3 · 7%
SEATS 3 · 7%
ENGINE 2 · 5%
EXTERIOR LIGHTING 2 · 5%
LANE DEPARTURE 2 · 5%
LATCHES/LOCKS/LINKAGES 2 · 5%
STEERING 2 · 5%
STRUCTURE 2 · 5%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 44.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 17.

20 15 10 5
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Ford EDGE, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.5% 15.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

BACK OVER PREVENTION:SOFTWARE

26V124000 · March 3, 2026

The defect
Ford Motor Company (Ford) is recalling certain 2021-2026 Ford Bronco and 2021-2024 Ford Edge vehicles. The Accessory Protocol Interface Module (APIM) may overheat and shutdown, which can prevent the rearview camera image from displaying as intended.
The risk
A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
The remedy
The APIM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 13, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S09. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

Ford Motor Company · up to 849,310 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

25V315000 · May 9, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
The risk
A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

Ford Motor Company · up to 1,076,138 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 3,000 miles

The contact was driving a 2024 Ford Edge rental vehicle. The contact stated that while traveling in stop-and-go traffic the rental vehicle was involved in a multi-vehicle crash. The rental vehicle was crashed into from the rear and pushed into a second vehicle. A third vehicle was then pushed into the rental vehicle causing the rental vehicle to be pushed into a guard rail and roll down a hill. During the crash, the front driver's side air bag did not deploy. The contact sustained left leg, lumbar, neck, and abdomen injuries that later required medical treatment. One additional injury was reported from a second vehicle included in the crash. No further information was available. A police

NHTSA complaint 11583284, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

1 injured · 2,000 miles

The contact owns a 2024 Ford Edge. The contact stated that after his wife entered the vehicle and closed the front driver's side door, the sunroof exploded without any impact. The sunroof glass shards fell inside the vehicle and onto his wife, causing a bump on her head; however, medical attention was not received. The contact stated that the weather was freezing outside when the failure occurred. The vehicle was taken to the dealer, where pictures of the sunroof were taken and sent to the manufacturer. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer

NHTSA complaint 11567601, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

1 injured

The liftgate has a sensor so that you can place you foot under the vehicle to open or close the liftgate. The sensor is too sensitive and even if do not put your foot under the vehicle the liftgate closes on your head or shoulder when you are putting things in or out of the rear area. The liftgate caused a bruise. We took the vehicle in for repair and they said the sensors were fine.the is very dangerous and can cause serve injuries.

NHTSA complaint 11609277. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS

1 injured

The contact owns a 2024 Ford Edge. The contact stated while using the front driver's side seat heater, the seat heater failed to function as intended and burned the contact's lower back. The contact received medical attention for the burn at the emergency room. Additionally, the contact stated that the injury made it difficult to perform daily errands and tasks. The vehicle was taken to the local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.

NHTSA complaint 11627554. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Air compressor for air conditioning died with only 37,000 miles and less than 3 year old Ford Edge. Costing me $2200 for new compressor and labor at Rocky Top Ford in [XXX]. Reason out of warranty car was sold in XXX. So passed the 3 years warranty. Looks like others have had this problem. Any help would be appreciated. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11764886. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The rear camera is having a glitch/ dark mode and is unable to fully inspect for any safety concerns despite myself checking my surroundings. It poses a hazard because it can cause myself to damage the car when I’m trying to reverse the car to park and I can accidentally hit an animal, a structure, or a child who is on my blind spot since the camera is unable to be shown clearly. Although there were multiple attempts to restart the car, using a Microsoft rag and updated the car it has failed to be resolved.

NHTSA complaint 11764294. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Vehicle Information Year: 2024 Make: Ford Model: Edge VIN: [XXX] Description of the Safety Issue I am submitting this complaint regarding the unexpected failure of the panoramic glass roof on my 2024 Ford Edge. The vehicle was parked in my residential driveway. As I began backing out of the driveway, I heard a very loud explosion or bang. I immediately stopped and inspected the vehicle. I discovered that the panoramic glass roof had shattered outward. There had been no collision, no rollover, no object striking the vehicle, and no severe weather. The vehicle had simply been sitting in my driveway before I began backing out. The interior sunshade was closed at the time of the incident. After

NHTSA complaint 11751655, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Vehicle shudders especially under 40mph. Dealer advised that the torque converter is bad.

NHTSA complaint 11747514. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION

26,000 miles

The contact owns a 2024 Ford Edge. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, and a software update was performed but the issue persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera intermittently displayed a blank image. The failure also affected the radio and the air conditioning system and the air conditioning was inoperable. The approximate failure mileage was 26,000.

NHTSA complaint 11746725. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine seized. In addition, the instrument cluster displayed a black screen with several unknown warning lights illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a wiring failure. The vehicle was repaired. The failure reoccurred and became a persistent failure. The dealer was unable to determine the cause of the failure. The vehicle was taken to the dealer several times. The contact was informed that the failure could not be diagnosed. The

NHTSA complaint 11743770, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Edge

Model year Complaints Recalls Deaths
2023 22 4 —
2022 131 5 —
2021 111 7 —
2020 318 4 —
2019 769 3 —
2018 833 7 —
2017 1,365 8 —
2016 914 7 —
2015 727 7 —
2014 382 3 —
2013 2,445 2 1
2012 1,134 3 —
2011 1,803 3 —
2010 673 6 1

Other 2024 Ford models

F-150 190 Bronco Sport 108 Maverick Hybrid 103 Ranger 84 Mustang 81 Escape 76 Expedition 76 Bronco 75

Complaints on file, same model year.

Every Ford on this site — 359 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst