CSR

Harley-Davidson · NHTSA safety record

2011 Harley-Davidson FLHR

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

9

Complaints

2

Crashes

0

Fires

2

Injuries

1

Deaths

Owners of the 2011 Harley-Davidson FLHR have filed 9 safety complaints with NHTSA between March 2012 and October 2019. The most complained-about system is the brakes, named in 3 of them (33%). The typical failure was reported at 27,000 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SERVICE BRAKES, HYDRAULIC:FLUID

18V076000 · January 29, 2018

The defect
Harley-Davidson Motor Company (Harley-Davidson) is recalling all 2008-2011 Touring, CVO Touring and VSRC motorcycles equipped with anti-lock brakes (ABS), including Road King (FLHR), Road King Police (EFI) (FLHP), Road King Police (EFI) (FLHPE), Electra Glide Standard Police (EFI) (FLHTP), Electra Glide Classic (EFI) (FLHTC), Electra Glide Ultra Classic (EFI) (FLHTCU) and Street Glide (EFI) (FLHX), 2008 VROD (VRSCAWA), CVO Road King 4 (FLHRSE4), Night Rod (VRSCDA), CVO Ultra Classic 3 (FLHTCUSE3), Night Rod Special (VRSCDXA), 2008-2010 Road King Classic (EFI) (FLHRC), 2008-2009 Road Glide (EFI) (FLTR) and Electra Glide Standard (EFI) (FLHT), 2009-2010 V-Rod (VRSCAW), 2009 CVO Ultra Classic (FLHTCUSE4) and CVO Road Glide 3 (FLTRSE3), 2009-2011 Night Rod Special (VRSCDX) and V-Rod Muscle (VRSCF), 2010 CVO Ultra Classic 5 (FLHTCUSE5) and CVO Street Glide (FLHXSE), 2010-2011 Electra Glide Ultra Limited (FLHTK) and Road Glide Custom (FLTRX), 2011 Road Glide Ultra 103 (FLTRU103), Street Glide 103 (FLHX103), Road King Classic 103 (FLHRC103), CVO Ultra Classic 6 (FLHTCUSE6), CVO Road Glide Ultra (FLTRUSE), Road Glide Custom 103 (FLTRX103), and CVO Street Glide 2 (FLHXSE2) motorcycles. Deposits may form on components within the brake system if the DOT 4 brake fluid is not replaced for a prolonged period of time beyond the 2-year maintenance schedule specified in the Owner’s Manual.
The risk
These deposits may cause a valve within the ABS Hydraulic Control Unit to stick, reducing braking ability and increasing the risk of a crash.
The remedy
Harley-Davidson will notify owners, and dealers will flush the entire brake system with new Platinum Label DOT 4 brake fluid, free of charge. The recall began on February 14, 2018. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson's number for this recall is 0171.

Harley-Davidson Motor Company · up to 174,636 vehicles across all model years covered

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

11V506000 · October 19, 2011

The defect
HARLEY-DAVIDSON IS RECALLING CERTAIN MODEL YEAR 2009-2012 TOURING, CVO TOURING AND TRIKE VEHICLES MANUFACTURED FROM JUNE 6, 2008, THROUGH SEPTEMBER 16, 2011. SEE THE ABOVE LIST FOR THE MODELS INCLUDED IN THE RECALL. THE REAR BRAKE LIGHT SWITCH MAY BE EXPOSED TO EXCESSIVE HEAT FROM THE EXHAUST SYSTEM.
The risk
THE EXCESSIVE HEAT MAY CAUSE THE SWITCH TO NOT ACTIVATE THE BRAKE LAMP OR ACTIVATE THE BRAKE LAMP WHEN NO BRAKE IS APPLIED AND/OR CAUSE A BRAKE FLUID LEAK AT THE BRAKE LIGHT SWITCH, AFFECTING REAR BRAKE PERFORMANCE. EITHER CONDITION MAY INCREASE THE RISK OF A CRASH.
The remedy
HARLEY-DAVIDSON WILL NOTIFY OWNERS, AND DEALERS WILL A INSTALL A REAR BRAKE LIGHT SWITCH KIT, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 31, 2011. OWNERS MAY CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.

HARLEY-DAVIDSON MOTOR COMPANY · up to 250,757 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Sudden Brake Failure - Motorcycle

PE16009

Closed preliminary evaluation · opened July 6, 2016 · closed April 23, 2018 · led to recall 18V076000

the hydraulic brakes

The Office of Defects Investigation (ODI) opened this investigation in July 2016 based on forty-three (43) Vehicle Owner Questionnaires (VOQ).During the course of this investigation ODI received a total of 145 VOQs related to the alleged defect on the subject motorcycles.Owners allege they experience a sudden and complete loss of brakes on one or both wheels.To better understand the cause of the braking issue on the subject motorcycles, ODI requested NHTSA's Vehicle Research and Test Center (VRTC) conduct inspections and testing of affected vehicle braking systems.Through its work, VRTC determined that deposits were forming on the valves in the Hydraulic Control Unit (HCU) of the Antilock Braking System (ABS). These deposits could prevent the proper function of the HCU and render the brakes ineffective.To understand why deposits were forming in the HCU, Harley Davidson completed an analysis of the Dow 460 brake fluid used as original equipment on the subject motorcycles and determined that it had stability issues if left in the brake system for an extended period of time.Harley Davidson found that if a brake fluid flush was not conducted as outlined in the owner?s manual for the motorcycles, and was left in the system for a period of time beyond their recommendation; deposits could form in the HCU.Through further testing, Harley Davidson identified an alternate, commercially available, brake fluid that did not have the same stability issues as the original fluid and could stop the proliferation of any current brake system deposits.ODI sent Information Request (IR) letters to Harley Davidson and Dow Chemical (the supplier of the brake fluid on the subject motorcycles) to collect information about the subject bikes and the alleged defect.Harley Davidson responded in full on Sept 30, 2016 and Dow responded with a confidential submission on October 25, 2017.ODI analyzed the information contained in both IR responses and concluded that motorcycles manufactured during Model Years (MY) 2008, 2009, 2010, and 2011 were failing at a rate greater than their peers.Based on this analysis and the brake fluid study conducted by Harley Davidson, a group of motorcycles was identified that were potentially affected by the instability of the original brake fluid.2008 marked the introduction of ABS on Harley Davidson motorcycles and a change in the Dow 460 brake fluid used in the 2012 MY vehicles provided the bases for the scope of the affected population.With recall action 18V-076 taken by Harley Davidson this investigation is closed as further use of agency resources does not appear to be warranted.The ODI reports cited above can be reviewed at: https://www.nhtsa.gov/ using the complaint identification numbers attached to this resume.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 9.

SERVICE BRAKES 3 33%
SERVICE BRAKES, HYDRAULIC 2 22%
ELECTRICAL SYSTEM 1 11%
ENGINE 1 11%
EXTERIOR LIGHTING 1 11%
SUSPENSION 1 11%
UNKNOWN OR OTHER 1 11%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 2.

2012 2015 2019
2012 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

1 death · 1 injured · crash · 6,000 miles

THE SADDLE BAG FELL OFF WHILE GOING DOWN THE HIGHWAY AND COLLIDED WITH THE MOTORCYCLE BEHIND IT CAUSING THE RIDER TO COME OFF AT 100 KM/HOUR. THIS IS NOT THE FIRST TIME THE SADDLE BAG HAS COME OFF. THE PREVIOUS TIME, IT WAS THE OTHER SIDE SO THE OWNER OF THIS MOTORCYCLE WAS EXTRA CAREFUL TO BE SURE THE BAGS WERE LATCHED PROPERLY PRIOR TO THE TRIP. IN OUR GROUP OF ABOUT 12 RIDERS, TWO OTHER MOTORCYCLISTS HAVE HAD HD SADDLEBAGS FALL OFF. WHEN I SPOKE TO OUR LOCAL DEALER, HE SAID HE'S HAD LOTS OF COMPLAINTS WHERE PEOPLE WANT TO HAVE THEIR SADDLE BAG REPLACED BECAUSE IT FELL OFF GOING DOWN THE HIGHWAY AND GOT SCURFFED UP.I'VE REPORTED THE ACCIDENT TO HARLEYDAVIDSON.I AM WORRIED PEOPLE WILL DIE

NHTSA complaint 11219095, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

1 injured · 7,500 miles

RIGHT SIDE OF THE ENGINE OVERHEATING TO THE POINT OF BURNING MY PANTS AND LEGS. COMPLETELY UNACCEPTABLE FOR A $20K BIKE. HARLEY STATES THAT IS IS NORMAL. THERE IS NOTHING NORMAL FOR A RIDER TO BURN HIS/HER LEGS. *TR

NHTSA complaint 10616320. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · 62,232 miles

WHILE TRYING TO STOP AT A STOP SIGH THE FRONT BRAKES WOULD NOT WORK AT ALL AFTER GETTING STOPPED AND PARKING THE BIKE, THE BREAK LEVER WOULD NOT MOVE. AFTER SEVERAL ATTEMPTS PULLING ON THE BREAK IT LOOSENED UP SO I RODE BIKE TO REPAIR SHOP. EVERY TIME THE FRONT BREAK WOULD ENGAGE (WHICH WAS NOT EVERY TIME), IT WOULD CATCH AND LOCK UP THE FRONT TIRE CAUSING ME TO DROP THE BIKE ONCE. REPAIR SHOP SAID THE ENTIRE ABS SYSTEM WAS NOT WORKING. HARLEY CUSTOMER SERVICE SAID I WOULD HAVE TO ALLOW THEM TO FIX IF BUT THAT IT WOULD BE AT THEIR NORMAL RATE FOR PARTS AND SERVICE. I TOLD THEM THAT I WAS AWARE THEY HAVE RECALLED THE SAME BIKE FOR MANY YEARS BUT NOT FOR THE 2011 MODEL AND THAT IT APPEARS

NHTSA complaint 10723670, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT

15,875 miles

TL* THE CONTACT OWNS A 2011 HARLEY-DAVIDSON ELECTRA GLIDE ULTRA (FLHR) MOTORCYCLE. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED, WHICH SIGNIFIED THAT THE MORTORCYCLE DID NOT HAVE ANTI-LOCK BRAKING ABILITY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 15,875.

NHTSA complaint 11271643. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

27,000 miles

HEADLIGHTS AND PASSING LAMPS FLICKER ON AND OFF INTERMITTENTLY. MAJOR SAFETY CONCERN AT NIGHT. PROBLEM APPEARS TO BE RELATED TO WIRING FOR THE HEADLIGHT AND PASSING LAMPS. HAPPENS WHEN YOU TURN THE HANDLEBARS LEFT OR RIGHT. HAPPENS SITTING STILL AND WHILE MOTORCYCLE IS IN MOTION.

NHTSA complaint 11001841. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

64,000 miles

TL* THE CONTACT OWNS A 2011 HARLEY-DAVIDSON FLHR ROAD KING. WHILE DRIVING APPROXIMATELY 55 MPH APPROACHING A CONSTRUCTION TRAFFIC JAM, THE REAR BRAKE LOCKED UP WHEN APPLIED AND THE FRONTAL BRAKE LEVELER WAS VERY HARD TO APPLY. THE CONTACT HAD TO COAST BETWEEN THE LANES OF TRAFFIC UNTIL THE FRONTAL BRAKE ENGAGED AND CAME TO A STOP. THE CONTACT PUSHED THE MOTORCYCLE TO THE RIGHT LANE THAT WAS CLOSED DUE TO CONSTRUCTION. THE MOTORCYCLE WAS DRIVEN HOME SLOWLY. THE MOTORCYCLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT OF THE ABS FAILURE AND THE ENTIRE ABS HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MOTORCYCLE WAS AT THE DEALER BEING

NHTSA complaint 10971085, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION:REAR

33,000 miles

TL* THE CONTACT OWNS A 2011 HARLEY DAVIDSON FLHR ROAD KING. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE STARTED TO SHAKE AND WOBBLE. THE ABS WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE REAR WHEEL BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. ...UPDATED 02/11/15 *BF

NHTSA complaint 10670897. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2011 Harley-Davidson models

Every Harley-Davidson on this site — 32 vehicles, 96 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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