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Porsche · NHTSA safety record

2011 Porsche Cayenne Turbo

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 11 safety complaints about the 2011 Porsche Cayenne Turbo with the US government. Of those, 1 describes a crash and no death is recorded. 3 recall campaigns are open against it, covering the exterior lighting and the engine.

The most complained-about system is the engine, named in 9 complaints, 82% of the total. The typical failure was reported at 90,000 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2016 to August 2024 · How this is counted

What is on file

11 complaints on file

11

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 9 · 82%
POWER TRAIN 2 · 18%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 11.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 5.

8 6 4 2
16 17 18 19 24

This is the year the complaint was filed, not the year the failure happened. The range runs from 2016 to 2024.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2011 Porsche Cayenne Turbo. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

EXTERIOR LIGHTING:HEADLIGHTS

22V656000 · August 30, 2022

The defect
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
The remedy
Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.

Porsche Cars North America, Inc. · up to 222,858 vehicles across all model years covered

ENGINE

17V368000 · June 7, 2017

The defect
Porsche Cars North America, Inc. (Porsche) is recalling certain 2010-2012 Panamera S, Panamera 4S and Panamera Turbo vehicles, 2011-2012 Panamera and Panamera 4 vehicles, and 2011 Cayenne S and Cayenne Turbo vehicles. The affected vehicles have camshaft controllers that may come loose inside the engine, potentially resulting in an engine stall.
The risk
An engine stall can increase the risk of a crash.
The remedy
Porsche will notify owners, and dealers will replace the fastening screws for the camshaft adjusters, free of charge. Owner notification letters were mailed January 12, 2018. Owners will receive a second notice when the remedy is available. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AH08.

Porsche Cars North America, Inc. · up to 18,005 vehicles across all model years covered

EXTERIOR LIGHTING:HEADLIGHTS

12V065000 · February 21, 2012

The defect
PORSCHE IS RECALLING CERTAIN MODEL YEAR 2011-2012 CAYENNE, CAYENNE S, CAYENNE S HYBRID, AND CAYENNE TURBO VEHICLES MANUFACTURED FROM MARCH 8, 2010, THROUGH JANUARY 31, 2012 BECAUSE THE HEADLAMPS MAY COME LOOSE AND DETACH FROM THE FENDER.
The risk
A DETACHED HEADLIGHT COULD LEAD TO LOSS OF VISIBILITY AND AN INCREASED RISK OF A CRASH.
The remedy
PORSCHE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE HEADLAMP LOCKING ASSEMBLIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 9, 2012. OWNERS MAY CONTACT PORSCHE AT 1-800-767-7243.

PORSCHE CARS NORTH AMERICA, INC. · up to 20,278 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

crash

2011 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO CAR STALLING WHILE DRIVING. *LD THE CONSUMER WAS ADVISED NO FAULT CODES APPEARED. THE VEHICLE STALLED AND DRIFTED INTO A CURB BENDING AND DAMAGING THE FRONT WHEELS. THE CHECK ENGINE LIGHT ILLUMINATED. *JS

NHTSA complaint 11029822. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 131,046 miles

The contact owns a 2011 Porsche Cayenne Turbo. The contact stated that while starting the vehicle, the vehicle shuddered abnormally. Additionally, while driving, the vehicle experienced a loss of power steering assist, and the brake pedal was firm while depressed. The vehicle failed to come to a complete stop. The traction control, check engine, oil pressure, and several other unknown warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed that the passenger's side camshaft controller and bolts had failed. The dealer determined that both the driver's and passenger's side camshaft controllers and bolts needed to be replaced. The dealer replaced the

NHTSA complaint 11610533, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
AT TIME OF PURCHASE, 11/5/18 MY WIFE GLENDA AND I TOOK IT INTO PORSCHE WOODLAND HILLS WHO PERFORMED CAMPAIGN AHO8 OR VERIFIED THAT THE WORK HAD BEEN DONE - REPLACING THE FAULTY FASTENING SCREWS IN CAMSHAFT CONTROLLER. ATTACHED INVOICE #C56285 DATED 11/5/18 SAYS "RECALL COMPLETED - NO CORRECTION NEEDED" UNDER CONCERN #24 (MIDDLE OF PAGE).

NHTSA complaint 11234137. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

70,000 miles

TRANSFER CASE FAILURE. THERE IS AN ACKNOWLEDGMENT BY PORSCHE OF AN ASSOCIATED DEFECT OF THE TRANSFER CASE DESIGN AND A RELATED WORKSHOP BULLETIN (WB) WHEN REPLACING THE TRANSFER CASE. PORSCHE MECHANICS ARE INSTRUCTED TO REPLACE A "VENT HOSE" FOR THE TRANSFER CASE. THIS NEWLY REVISED DESIGN PART NUMBER FOR THE REVISED VENT IS 958-301-047-10. THE REASON: THE ORIGINAL DESIGN FOR CAYENNE 958 PORSCHE TRANSFER CASES HAD THE HOSE ENDING ON THE LOWER (CLOSER TO THE GROUND) SIDE OF THE TRANSFER CASE. THE NEW HOSE ENDS ON THE UPPER (FURTHER FROM THE GROUND) SIDE OF THE TRANSFER CASE. PORSCHE DETERMINED THAT MOISTURE WAS GETTING SUCKED INTO THE CASES AND CAUSING FLUID CONTAMINATION. SINCE THE TRANSFER

NHTSA complaint 11141928, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
2011 PORSCHE CAYENNE TURBO. CONSUMER WRITES IN REGARDS TO CAMSHAFT CONTROLLER SAFETY RECALL. CONSUMER HAD REPAIR DONE PRIOR TO RECALL AND IS SEEKING REIMBURSEMENT. *LD *JS

NHTSA complaint 11111598. Filed by an owner and not verified by NHTSA or by us.

ENGINE

84,961 miles

11/10/2016 WHILE DRIVING ENGINE LIGHT CAME ON, CAR RUNNING VERY ROUGH, TROUBLE STARTING. DEALER VERIFIED AND FOUND NUMEROUS FAULTS. REMOVED LEFT VALVE COVER AND FOUND SCREWS FOR CAM ADJUSTER BROKEN. REMOVED BANK 2 CAM ADJUSTER & VALVE COVER REMOVED OIL PAN TO RETRIEVE BROKEN PIECES OF SCREWS FROM ACTUATOR. REPLACED BOTH BANK 1&2 CAM ADJUSTERS. RESET CAM ADJUSTER TIMING.-DURING TEST DRIVE VEHICLE STARTED RUNNING ROUGH & CHECK ENG. LIGHT CAME ON. DIAGNOSIS.-DEFECTIVE CYLINDER 2 IGNITION COIL. 6/15/2017 DEALER NOTIFIED THAT ENTIRE DASHBOARD WAS LIT UP AND VEHICLE RUNNING VERY ROUGH. PROBLEM: SCORING ON CYLINDER 2. REMOVED ENGINE AND TRANSMISSION. REPLACED ENGINE BLOCK , REINSTALLED COMPONENTS.

NHTSA complaint 11023444, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2011 Porsche models

Panamera 34 Cayenne 30 Cayenne S 17

Complaints on file, same model year.

Every Porsche on this site — 36 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst