2011 Volkswagen Touareg

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

The risk

If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

The remedy

Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

Volkswagen Group of America, Inc. · up to 252 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.

The risk

If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.

The remedy

Volkswagen will notify owners, and dealers will inspect the brake pedal assembly to verify the presence of the securing clip and install any missing securing clips, free of charge. The recall began on April 27, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 46G4.

Volkswagen Group of America, Inc. · up to 46,574 vehicles across all model years covered

Closed engineering analysis · opened February 7, 2011 · closed March 27, 2015

the diesel fuel system, the fuel system

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

crash

IN A FRONT-ON COLLISION THAT CAUSED $22,000 OF DAMAGE TO THE FRONT OF MY VEHICLE, NEITHER OF THE FRONT AIRBAGS DEPLOYED. *TR

NHTSA complaint 10448818. Filed by an owner and not verified by NHTSA or by us.

On my 2011 VW Touareg TDI there is an exhaust leak. Can be smelled within seconds of starting it. A turbo/EGR pipe cracks and the result is a serious exhaust leak under hood right next to where air is drawn into the cabin for HVAC. Parts are backordered with no ETA. Even though when driving there is exhaust getting into the car the dealer and VW corporate just says "sorry for the delay of the parts". This part failure seems to be a known issue- The VW dealer was told by corporate that installing a used part is not acceptable either. Currently been waiting 11 months on this part. The leak was noticed right after VW had to "fix" all the TDIs for the emissions scandal.

NHTSA complaint 11439401. Filed by an owner and not verified by NHTSA or by us.

100,032 miles

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORWOOD (1280 PROVIDENCE HWY, NORWOOD, MA 02062) WHERE IT WAS DIAGNOSED WITH THE CATALYTIC CONVERTER NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE FAILURE OCCURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,032.

NHTSA complaint 11403910. Filed by an owner and not verified by NHTSA or by us.

130,000 miles

THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN …

NHTSA complaint 11328777, quoted in part. Filed by an owner and not verified by NHTSA or by us.

56,000 miles

WATER FOUND IN THE AIR INTAKE BOX DURING AIR FILTER CHANGE ON MY 2011 VW TOUAREG. BOTTOM 3.5 INCHES OF OLD FILTER WAS FOUND WET WHEN AIR BOX WAS OPENED. THIS IS A SERIOUS ISSUE AS LIQUID WATER THAT ENTERS THE ENGINE DURING OPERATION CAN CAUSE THE ENGINE TO STALL WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY ISSUE. WATER OR FILTER MATERIAL INGESTION INTO THE ENGINE CAN ALSO RESULT IN CATASTROPHIC ENGINE DAMAGE REQUIRING ENGINE REPLACEMENT. THIS APPEARS TO BE A KNOWN ISSUE BY VW WITH NO ACTION TAKEN TO DATE, DESPITE NUMEROUS COMPLAINTS FROM OWNERS REGARDING THIS ISSUE. I REQUEST THAT NHTSA INVESTIGATE THIS ISSUE AND COMPEL VW OF NORTH AMERICA TO PROVIDE A FIX AND CONDUCT A RECALL CAMPAIGN AS …

NHTSA complaint 11297133, quoted in part. Filed by an owner and not verified by NHTSA or by us.

69,899 miles

THE VEHICLE RECENTLY COMPLETED A 70,000 MILE SERVICE AT THE LOCAL VW DEALER. TWO DAYS AFTER THE SERVICE, THE VEHICLE BEGAN TO EXHIBIT THE FAINT SMELL OF FUEL ON THE DRIVER'S REAR SIDE OF THE VEHICLE WHEN PARKED. WITH EACH PASSING DAY, THE SCENT OF FUEL CONTINUES TO INCREASE AND NOW ENTERS THE VEHICLE CABIN AT LOW IDLE SPEEDS (ESPECIALLY WHEN EXITING MAJOR ROADS OF TRAVEL).

NHTSA complaint 11138850. Filed by an owner and not verified by NHTSA or by us.

820,000 miles

MY DIESEL VW TOUAREG NEEDS THE NOX SENSOR REPLACED. WHY IS THIS NOT CONSIDERED PART OF THE WARRANTY FOR THE EMISSIONS SYSTEM ? SINDE THE EPA HAS DESIGNATED THE VW DIESELS MUST BE EITHER BUYBACK OR REPLACED/REPAIRED IT SEEMS APPARENT THAT THIS SENSOR IS JUST AS IMPORTANT TO THE FUNCTION OF THE EMISSIONS SYSTEM BUT IT IS NOT A COVERED PART. THIS PART IS VERY EXPENSIVE AND FUNCTIONS ALONG WITH THE AD-BLUE PUMP WHICH IS COVERED.

NHTSA complaint 10960193. Filed by an owner and not verified by NHTSA or by us.