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Volkswagen · NHTSA safety record

2015 Volkswagen Touareg

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

24

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2015 Volkswagen Touareg have filed 24 safety complaints with NHTSA between August 2016 and July 2024. The most complained-about system is the engine, named in 14 of them (58%). The typical failure was reported at 39,115 miles, the median across the 16 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

UNKNOWN OR OTHER

18V329000 · May 16, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
The risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
The remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

Volkswagen Group of America, Inc. · up to 252 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

16V170000 · March 24, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.
The risk
If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will inspect the brake pedal assembly to verify the presence of the securing clip and install any missing securing clips, free of charge. The recall began on April 27, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 46G4.

Volkswagen Group of America, Inc. · up to 46,574 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 24.

ENGINE 14 58%
FORWARD COLLISION AVOIDANCE 4 17%
UNKNOWN OR OTHER 3 13%
FUEL/PROPULSION SYSTEM 2 8%
LANE DEPARTURE 2 8%
TIRES 2 8%
ENGINE AND ENGINE COOLING 1 4%
POWER TRAIN 1 4%
STRUCTURE 1 4%
VISIBILITY/WIPER 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 6.

2016 2019 2024
2016 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Collision Avoidance Camera (Part Number: 7P6907217BZ1Y) has failed. The camera is still on the vehicle and available for inspection upon request. All front assist/safety systems are unavailable, including cruise control. Systems are designed specifically to prevent collisions. The dealer (Volkswagen of Corpus Christi) has confirmed the issue as of September 4, 2023. The control module is failing all over the world, on various vehicle brands (Audi, Porsche, Volkswagen) and models. A replacement is not available, new or used. This was confirmed by the dealership.

NHTSA complaint 11599305. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Driver Assistance System (Adaptive Cruise Control, Front Collision Avoidance, AEB, and Lane Departure/Lane Keeping system) all do not work. The VW dealers have said the Front Collision Avoidance Camera is not working. The system was intermittently working, then stopped working on the interstate highway in the left lane. The car failed to warn/slow/break automatically while the ACC function was activated, forcing me to engage the brakes manually to avoid a collision. The ACC/Front Collision warning light goes on now but did not when it first malfunctioned, and still only goes on intermittently but the system does not work at all. I had two local VW dealers check out the Driver Assist

NHTSA complaint 11595530, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Collision avoidance system / cruise control malfunction

NHTSA complaint 11579439. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Question 1: What component or system failed or malfunctioned, and is it available for inspection upon request? Answer 1: Collision Avoidance Camera. The camera can be removed from the vehicle and shipped for inspection. Question 2: How was your safety or the safety of others put at risk? Answer 2: All front safety feature stop working. Collision avoidance warning, emergency braking, adaptive cruise control. Question 3: Has the problem been reproduced or confirmed by a dealer or independent service center? Answer 3: Yes. This is a well documented failure. Onboard data shows a communication failure with the camera. The car has been diagnosed with a failure in the front AAC camera. This camera

NHTSA complaint 11564737, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

78,500 miles

The contact owns a 2015 Volkswagen Touareg. The contact stated while her husband was stopped at a traffic light, he started to hear an abnormal sound. The driver stated no warning light was illuminated. The driver was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was approximately 78,500.

NHTSA complaint 11531414. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
The car at half tank will read as being empty. Fuel pump flange? The car will have gas and then randomly show fuel error and drop to empty. The car is drivable and then while drive will switch to empty back to half full mode. Less of the worry the adaptive cruise control and fwd collision warning freeze/not working

NHTSA complaint 11502404. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen Touareg

Model year Complaints Recalls Deaths
2017 24 1
2016 44 2
2014 27 2
2013 30 2
2012 28 2
2011 16 2
2010 25 1

Other 2015 Volkswagen models

Every Volkswagen on this site — 152 vehicles, 256 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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