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Amerivan · NHTSA safety record

2012 Amerivan Toyota Sienna

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 8 safety complaints about the 2012 Amerivan Toyota Sienna with the US government. Of those, 1 person was injured and no death is recorded. One recall campaign is open against it, covering the suspension.

The most complained-about system is the brakes, named in 3 complaints, 38% of the total. The typical failure was reported at 36,000 miles, the median across the 8 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2013 to March 2016 · How this is counted

What is on file

8 complaints on file

8

Complaints

0

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 3 · 38%
POWER TRAIN 2 · 25%
SEAT BELTS 1 · 13%
STRUCTURE 1 · 13%
SUSPENSION 1 · 13%
UNKNOWN OR OTHER 1 · 13%
WHEELS 1 · 13%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 8.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 3.

4 3 2 1
13 14 15 16

This is the year the complaint was filed, not the year the failure happened. The range runs from 2013 to 2016.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2012 Amerivan Toyota Sienna. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

SUSPENSION:REAR:SHOCK ABSORBER

13V274000 · June 27, 2013

The defect
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
The risk
If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
The remedy
ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.

Eldorado National- Kansas · up to 82 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SEAT BELTS

1 injured · 22,300 miles

I HAVE TWIN BOYS ARE 5 YEARS OLD BOYS SO I BUCKLE THEM BOTH SO WHEN I GOT HOME THEY TAKE BELTS OFF THEY ARE IN BOOSTER SEATS SO THE MIDDLE ROW SEAT BELT GOT WTAP AROUND MY SON STOMACH AND I COULDN'T RELEASE IT AND JUST STARTED TO GET TIGHTER AS HE MOVED AROUND ALMOST TO A POINT HE LOOSING AIR SEAM LIKE I HAD TO CUT THE SEAT BELT I TRY TURNIN CAR ON TO RELEASE IT HAD HIM STAND UP IN SEAT EVEN LEAN IT BACK SO I CAN SLIDE HIM UP I TOOK ALL CLOTHS OFF DIDN'T WORK I JUST CUT IT THIS WAS REALLY SCARY AND BAD CAUSE SHOULD BE A SAFETY REALLY BUTTON HIDDEN THANK GOD I HAD A POCKET KNIFE SO NOW I HAVE NO SEAT BELT AND THIS NOT GOOD.. *TR

NHTSA complaint 10610858. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

90,000 miles

VEHICLE HAS BEEN GIVING A LOUD NOISE FROM THE REAR OF IT. WE HAVE HAD THIS NOISE FOR SOME TIME NOW AND AT 90K THE BEARING ARE BAD AND NEEDS TO BE REPLACED. THIS NOISE AND NOW BEARING(S) COMPONENT IS RESULTING IN WEARING OF TIRES THAT WE ONLY PURCHASED LAST YEAR. NO ONE IS WARRANTYING THEM SO IT ANOTHER OUT OF POCKET COST. THE VEHICLE HAS BEEN SERVICED UP TO DATE WITH NO WARNING OF THIS ISSUE. THIS BECOMES A SAFETY AND FINANCIAL CONCERN IN THAT, ONCE THE BEARING BECOMES TOO HOT THEY CAN FREEZE UP AND MOBILITY IS NO LONGER. THE IMPORTANT TAKE AWAY IS THAT TOYOTA KNOWS ABOUT THIS AND HAS NOT COMMUNICATED TO THE DEALERSHIPS ABOUT CHANGING THE CHAMBERS WHEN THE BEARINGS ARE REPLACED TO PREVENT

NHTSA complaint 10851909, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

44,000 miles

SLIDING ELECTRIC DOOR DOES NOT CLOSE PROPERLY AFTER CHILDREN ENTER THE VEHICLE. THE DOOR LATCH SAGS SO THAT THE LATCH CAN NOT PULL THE DOOR SHUT PROPERLY. THE HAPPENS WHEN THE VEHICLE IS STATIONARY.

NHTSA complaint 10823675. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

29,000 miles

CAR ACCELERATION. THIS IS THE THIRD TIME THIS HAS HAPPEN TO ME IN THE CAR. ONCE ABOUT SIX MONTHS AFTER I PURCHASED THE CAR. AUGUST OF 2015 AND DECEMBER OF 2015. I AM AT A COMPLETE STOP, THE LAST TWO TIMES AT A CORNER WAITING TO MAKE A RIGHT HAND TURN. FOOT ON THE BRAKE AND THE CAR SUDDENLY ACCELERATES. MAKING A HORRIBLE REVVING NOISE. I AM PRESSING MY FOOT ALL THE WAY DOWN ON THE BRAKE AND IT'S STILL MOVING. THE CAR THEN IS HEADING INTO ONCOMING TRAFFIC, BUT THANK GOODNESS, NO ONE HAS BEEN HURT. IT THEN JERKS AND STOPS. FIRST TIME WAS ABOUT 8 AM IN THE MORNING AND THE CAR HAD JUST BEEN STARTED. THE LAST TWO TIMES IT WAS LATE IN THE AFTERNOON, AUGUST ABOUT 4 PM AND DECEMBER ABOUT 3 PM. NICE

NHTSA complaint 10818305, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

63,280 miles

THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN. THE DOOR YOU CAN HEAR IT ENGAGE THE LOCKING MECHANISM TO UNLOCK THE DOOR AND OPEN IT'LL GET STUCK BEEP TWICE THEN AUTOMATICALLY CLOSE IF YOU TURN THE POWER DOOR OFF THE DOOR WILL NOT OPEN AT ALL

NHTSA complaint 10760147. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

43,000 miles

MY TOYOYA SIENNA 2012 WOULD NOT GO INTO GEAR AFTER THE BRAKE ABS WARNING LIGHTS, VSC WARNING LIGHTS APPEARED. MY VEHICLE IS UNDER WARRANTY WITH FIDELITY INSURANCE THAT I PURCHASED FROM THE DEALERSHIP AND THEY WANT TO CHARGE A DIAGNOSIS FEE. THE SAD PART IS THE DEALERSHIP OR MECHANICS HAVE SEEN THIS BEFORE AND KNOW EXACTLY WHAT IT IS. I AM NO MECHANIC, BUT I AM EDUCATED ENOUGH TO KNOW IT ELECTRICAL FAILURE WITH THE ABS SYSTEM, BECAUSE MY BRAKES WERE INSPECTED AND PASSED.

NHTSA complaint 10724017. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Amerivan Toyota Sienna

Model year Complaints Recalls Deaths
2013 11 1 —
2011 23 1 —

Every Amerivan on this site — 3 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst