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Amerivan · NHTSA safety record

2011 Amerivan Toyota Sienna

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

23

Complaints

2

Crashes

1

Fires

4

Injuries

0

Deaths

Owners of the 2011 Amerivan Toyota Sienna have filed 23 safety complaints with NHTSA between December 2013 and May 2016. The most complained-about system is the wheels, named in 5 of them (22%). The typical failure was reported at 54,500 miles, the median across the 20 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

SUSPENSION:REAR:SHOCK ABSORBER

13V274000 · June 27, 2013

The defect
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
The risk
If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
The remedy
ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.

Eldorado National- Kansas · up to 82 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 23.

WHEELS 5 22%
STRUCTURE 4 17%
VEHICLE SPEED CONTROL 4 17%
ELECTRICAL SYSTEM 3 13%
TIRES 3 13%
AIR BAGS 2 9%
FUEL/PROPULSION SYSTEM 2 9%
POWER TRAIN 2 9%
SERVICE BRAKES 2 9%
STEERING 2 9%
ENGINE AND ENGINE COOLING 1 4%
EXTERIOR LIGHTING 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 10.

2013 2015 2016
2013 to 2016

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

2 injured · crash · towed · 115,525 miles

WE BOUGHT A 2011 SIENNA IN LATE NOVEMBER 2015 TO REPLACE OUR 2004 SIENNA THAT WAS TOTALED IN A COLLISION WITH A DEER. THE 2004 HAD BEEN PARKED IN OUR GARAGE FOR 12 YEARS WITHOUT INCIDENT. OUR 2011 WAS PARKED IN THE GARAGE FOR FOUR MONTHS AND THE FUEL LINE, ABOVE THE GAS TANK, WAS GNAWED THROUGH BY A RODENT. THIS COULD HAVE JUST BEEN A $200 ANNOYANCE TO GET THE FUEL LINE REPLACED BUT IT TURNED INTO THE 2011 BEING TOTALED AS MY WIFE SAT IN IT, BROKEN DOWN ON THE SIDE OF A BUSY STREET WITH HER FLASHERS ON. SHE WAS ON THE PHONE TO AAA TO GET A TOW AND WAS REAR-ENDED BY AN INATTENTIVE DRIVER. WE HAD THE CAR TRANSPORTED TO THE TOYOTA DEARER IN GREEN BAY, WI AND ASKED THEM TO DETERMINE WHY THE CAR

NHTSA complaint 10863493, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 9,000 miles

I WAS DRIVING AT SPEED APPROXIMATELY 58 MPH ON THE HIGHWAY WHEN THE VEHICLE BEGIN TO SWERVE TO THE LEFT AND TO THE RIGHT ON ITS OWN WITHOUT INPUT FROM ME. THE TOYOTA SIENNA WENT OUT OF CONTROL AND STUCK A CONCRETE BARRIER AND THEN ROLL OVER. THE AIRBAG DID NOT DEPLOY DURING THE CRASH. I HAD SURGERY ON MY CERVICAL VERTEBRAL. I HAVE A PAIN. *TR

NHTSA complaint 10650546. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

fire · 60,000 miles

NOTICED FIRE/FLAMES IN THE BOTTOM OF THE SIENNA AS WE WERE COMING UP THE HILL, AND THEN IT INCREASED AFTER PARKING IN THE DRIVE WAY. *TR

NHTSA complaint 10564916. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
WHEN DRIVING WITH WINDOWS DOWN, TRUNK SENSOR ALERTS ME THAT THE TRUNK IS OPEN, WHEN IN FACT IT IS CLOSED. THE INTERIOR LIGHTS ALL TURN ON AND CREATES A DISTRACTION WHEN DRIVING. IT STARTED OFF WHEN JUST MAKING A TURN, BUT HAS WORSENED AND NOW GOES OFF ANYTIME I DRIVE WITH THE WINDOWS DOWN.

NHTSA complaint 10821440. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

98,000 miles

VAN SLIDING DOOR WOULD NOT OPEN. DOOR CABLE SYSTEM BROKE CAUSING DOOR TO BECOME INOPERABLE ELECTRONICALLY OR MANUALLY CREATING A HAZARD IN AN EMERGENCY TO EXIT THE VEHICLE FOR PASSENGERS. TOYOTA ACKNOWLEDGED THIS ISSUE FOR VANS FROM 2007-2010 WITH EXTENDED WARRANTIES TO REPAIR BUT IT KEEPS OCCURRING AND OTHER NEWER MODELS ARE NOT COVERED.

NHTSA complaint 10820016. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

63,000 miles

IN AUGUST 2014, TRANSMISSION WENT OUT AND STALLED WHILE WE WERE TRAVELING AT A HIGH RATE OF SPEED ON THE INTERSTATE. WE COULD HAVE BEEN RUN OVER AND SMASHED TO DEATH HAD WE BEEN IN A ONE LANE CONSTRUCTION ZONE. WE PURCHASED THE CAR NEW IN 2011 AND THE CAR HAD ONLY 63,000 MILES. WE TOOK OUR CAR REGULARLY TO THE DEALER FOR MAINTENANCE AND HAD NEVER BEEN WARNED OF ANY TRANSMISSION ISSUES AND NO TRANSMISSION ISSUES PRESENTED THEMSELVES UNTILTHE DAY IT STALLED ON THE INTERSTATE. TOYOTA SAID WE NEEDED A NEW TRANSMISSION. WE HAD TO PAY $1000 OUT OF POCKET.

NHTSA complaint 10817348. Filed by an owner and not verified by NHTSA or by us.

WHEELS
I WOULD LIKE TO FILE A FORMAL COMPLIANT ABOUT THE LENGTH OF TIME IT HAS TAKEN TOYOTA TO PRODUCE A FINAL REMEDY FOR THE RECALL DUE TO EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. IT HAS BEEN OVER A YEAR SINCE WE WERE NOTIFIED AND IT STILL HAS NOT YET BEEN FIXED. THE TEMPORARY SOLUTION TOYOTA HAS OFFERED IS UNACCEPTABLE - I HAVE TWO CHOICES DRIVE AROUND WITHOUT A SPARE TIRE OR DRIVE AROUND WITH THE SPARE TIRE IN MY LUGGAGE COMPARTMENT MAKING IT IMPOSSIBLE TO LAY DOWN THE THIRD ROW SEATS AND SEVERELY LIMITING SPACE IN THE LUGGAGE AREA. I UNDERSTAND THAT CORRECTIONS NEED TO BE MADE FROM TIME TO TIME, BUT I ALSO EXPECT TIMELY SOLUTIONS WHICH THIS HAS NOT BEEN. I HAVE CONTACTED TOYOTA 4

NHTSA complaint 10778342, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

33,000 miles

THE CAR WAS STARTED. THE STEERING WAS HARD AND HEAVY AND DIFFICULT TO TURN. UPON STARTING TO DRIVE, AT A LOW SPEED, THE BRAKES WERE APPLIED, BUT THE BRAKES WERE HARD AND DID NOT GO DOWN. THE CAR DID NOT BRAKE. THE DRIVER PUT THE CAR INTO PARK. THE CAR WAS TURNED OFF, THEN TURNED ON AGAIN. THE PROBLEM WENT AWAY. THIS IS THE SECOND OCCASION THAT THIS OCCURRED, EXACTLY IN THE SAME MANNER.

NHTSA complaint 10732964. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Amerivan Toyota Sienna

Model year Complaints Recalls Deaths
2013 11 1 —
2012 8 1 —

Every Amerivan on this site — 3 vehicles, 1 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst