CSR
Check a VIN

Look up

About

Amerivan · NHTSA safety record

2013 Amerivan Toyota Sienna

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 11 safety complaints about the 2013 Amerivan Toyota Sienna with the US government. Of those, 2 describe a crash, 2 people were injured and no death is recorded. One recall campaign is open against it, covering the suspension.

The most complained-about system is the steering, named in 3 complaints, 27% of the total. The typical failure was reported at 15,000 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2014 to February 2016 · How this is counted

What is on file

11 complaints on file

11

Complaints

2

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
STEERING 3 · 27%
ELECTRICAL SYSTEM 2 · 18%
SERVICE BRAKES 2 · 18%
ENGINE 1 · 9%
ENGINE AND ENGINE COOLING 1 · 9%
EQUIPMENT 1 · 9%
EQUIPMENT ADAPTIVE/MOBILITY 1 · 9%
FUEL/PROPULSION SYSTEM 1 · 9%
STRUCTURE 1 · 9%
TIRES 1 · 9%
VISIBILITY 1 · 9%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 11.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 6.

8 6 4 2
14 15 16

This is the year the complaint was filed, not the year the failure happened. The range runs from 2014 to 2016.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2013 Amerivan Toyota Sienna. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

SUSPENSION:REAR:SHOCK ABSORBER

13V274000 · June 27, 2013

The defect
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
The risk
If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
The remedy
ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.

Eldorado National- Kansas · up to 82 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE AND ENGINE COOLING

2 injured · 2,500 miles

MY CHILDREN AND I HAVE HAD RESPIRATORY PROBLEMS SINCE WE STARTED RIDING IN THIS 2013 SIENNA, PURCHASED NEW AUG 2013. I HAVE COMPLAINED REPEATEDLY ABOUT THE ODOR. WE ARE CURRENTLY GOING TO ARBITRATION WITH TOYOTA NATIONAL ON 7/31/2014. MY 5 YR OLD DAUGHTER HAS HAD A CONSTANT RUNNY NOSE (KIDS AT SCHOOL CALL HER "WALRUS NOSE"). SHE IS DEVASTATED, GREAT WAY TO SPEND KINDERGARTEN YEAR, THE NAME CALLING WAS SO BAD SHE WILL BE CHANGING SCHOOLS FOR 1ST GRADE. MY EYES GET VERY WATERY AND BURN, MY SINUSES FILL AND MY THROAT GETS SORE. WE DISCOVERED IT WAS THE SIENNA MAKING US SICK THIS SPRING. MY SIENNA WAS IN FOR REPAIRS FOR 3 DAYS AND I HAD A RENTAL 2014 SIENNA-RESPIRATORY PROBLEMS AND RUNNY NOSE

NHTSA complaint 10617504, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

crash · 15,000 miles

WHILE APPROACHING A PARKING AREA TRAVELING APPROXIMATELY FIVE MILES PER HOUR AND DEPRESSING THE BRAKE PEDAL TO PARK, THE VEHICLE UNINTENTIONALLY ACCELERATED WITHOUT APPLYING ANY PRESSURE TO THE GAS PEDAL. THE VEHICLE CONTINUED TO ACCELERATE AFTER COLLIDING WITH A PARKED CAR. THEN, THE VEHICLE CAROMED OFF OF THE PARKED CAR, CONTINUED TO ACCELERATE DESPITE DEPRESSING ON THE BRAKE PEDAL, AND STRUCK A CONCRETE CINDER BLOCK WALL. *TR

NHTSA complaint 10632757. Filed by an owner and not verified by NHTSA or by us.

STEERING

crash · 18,032 miles

THE VAN SKIDDED OFF THE ROAD DUE TO FRONT (RUN FLAT) TIRES THAT GOT COMPLETELY WORN OUT AFTER DRIVING ONLY18K MILES. DUE TO THIS SKID THE FRONT END WAS COMPLETELY DAMAGED AND THE CAR HAD TO BE TOTALED. *TR

NHTSA complaint 10713977. Filed by an owner and not verified by NHTSA or by us.

STEERING

40,785 miles

WHEN STEERING RIGHT OR LEFT MIDWAY AND THEN GOING BACK TO STEERING'S ORIGINAL POSITION DURING MOTION, A CLUCKING OR KNOCK IS FELT ON THE STEERING. MY VEHICLE IS AROUND 40K MILES AND THE ISSUE EMERGED FOR THE PAST TWO WEEKS (AROUND MID FEB 2016). NOT SURE IF THIS ISSUE IS GOING TO WORSEN OVERTIME TO A POINT WHERE STEERING MALFUNCTION DURING VEHICLEUR MOTION. I CALLED DEALERSHIP BUT THEY DO NOT FIND IT AS A RECALL; HOWEVER, I NOTICED OTHER VEHICLE OWNERS LISTED SIMILAR ISSUE ON THIS WEBSITE'S COMPLIANT WEBSITE.

NHTSA complaint 10838906. Filed by an owner and not verified by NHTSA or by us.

STEERING

40,000 miles

TL* THE CONTACT OWNS A 2013 AMERIVAN TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE STEERING INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA complaint 10811883. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

20,000 miles

KEYLESS IGNITION (PUSH ON, PUSH OFF) POSSIBLE TO LEAVE ENGINE RUNNING IN GARAGE, CREATING TOXIC FUMES. HAD A COUPLE OF "ALMOSTS". SHOULD HAVE AN AUTOMATIC TURN OFF AFTER X MINUTES.

NHTSA complaint 10779838. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

89,000 miles

ORIGINAL REAR HATCH HANDLE DETERIORATED AND WILL NOT OPEN FROM THE OUTSIDE. IT IS A SAFETY ISSUE THAT YOU CANNOT TRUST IT TO OPEN. THIS FAULTY WORKMANSHIP SHOULD HAVE BEEN CORRECTED BY TOYOTA. *TR

NHTSA complaint 10704046. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

7,090 miles

AFTER NOT BEING RUN FOR 1 WEEK, THERE WAS NOT ENOUGH BATTERY ENERGY TO START THE ENGINE. BATTERY WAS REPLACED BY DEALERSHIP AND SYSTEM WAS CHECKED. THIS HAPPENED A SECOND TIME SEPT. 18, 2014 AFTER 5 DAYS OF NO USE. I JUMPED THE BATTERY. THIS HAPPENED AGAIN SEPT 22 AFTER 2 DAYS OF NO USE. CALLED FOR SERVICE AND FOR DEALER TO CHECK DETERMINE REASON FOR "DEAD" BATTERY. THERE APPEARS TO BE A SEVERE PARASITIC DRAW THAT THE DEALER CANNOT LOCATE. EITHER THEY DO NOT KNOW HOW, OR SOMETHING ELSE IS GOING ON. *TR

NHTSA complaint 10638042. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Amerivan Toyota Sienna

Model year Complaints Recalls Deaths
2012 8 1 —
2011 23 1 —

Every Amerivan on this site — 3 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst