CSR

Dodge · NHTSA safety record

2012 Dodge Caravan

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

87

Complaints

3

Crashes

3

Fires

4

Injuries

0

Deaths

Owners of the 2012 Dodge Caravan have filed 87 safety complaints with NHTSA between July 2012 and January 2021. The most complained-about system is the electrical system, named in 47 of them (54%). The typical failure was reported at 51,500 miles, the median across the 58 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Totally Integrated Power Module Failure

DP14004

Closed defect petition · opened September 25, 2014 · closed July 24, 2015

the electrical system

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 87.

ELECTRICAL SYSTEM 47 54%
ENGINE 19 22%
SERVICE BRAKES 9 10%
UNKNOWN OR OTHER 8 9%
FUEL/PROPULSION SYSTEM 6 7%
AIR BAGS 4 5%
POWER TRAIN 3 3%
SEATS 3 3%
VEHICLE SPEED CONTROL 3 3%
ELECTRONIC STABILITY CONTROL (ESC) 2 2%
STRUCTURE 2 2%
WHEELS 2 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 28.

2012 2015 2021
2012 to 2021

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 140,000 miles

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. WHILE DRIVING 5 MPH AND ATTEMPTING TO MAKE A LEFT TURN, A 2004 HONDA ACCORD CRASHED INTO THE PASSENGER SIDE AND SLIDING DOOR OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE OVERHEAD AIR BAGS DEPLOYED, BUT WERE DEFLATED. IN ADDITION, THE OTHER AIR BAGS FAILED TO DEPLOY AT ALL. THE CONTACT WAS NOT INJURED. THE PASSENGER SUSTAINED BRUISES TO THE UPPER RIGHT TORSO AND HIP THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE DRIVER OF THE 2004 HONDA ACCORD SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION BY THE INSURANCE

NHTSA complaint 11088382, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · 48,488 miles

TL* THE CONTACT OWNED A 2012 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED. THE VEHICLE WAS DESTROYED.THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,488.

NHTSA complaint 10606323. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · 22,000 miles

DRIVING ONLY 10 MILES THE BRAKES SMELLED HOT. STOPPED AND CHECKED, TOUCHED THE LUG NUT AND BURNED FINGER THEY WERE SO HOT. HAD IT TAKEN IN AND ROTORS WERE TURNED AND NEW BRAKE PADS. OLD PADS WERE GONE. NOW AT 31600 MILES THE SAME THING. TALKED TO DEALERSHIP AND THEY WILL GLADLY CHARGE US FOR NEW ROTORS AND PADS BUT ADMIT THE CALIPERS DO HAVE A PROBLEM. SO FOR OVER $400 AND A TOW BILL THEY CAN HELP US. CALLED DODGE CUSTOMER SERVICE WITH NO RESULTS. *JS

NHTSA complaint 10616763. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 25,000 miles

FIRST TIME, BATTERY KEPT GOING DEAD. TOOK IT TO CORTLAND DODGE, THEY SAID THERE WAS A PROBLEM WITH THE WIRING [NOT COVERED BY WARRANTY] CHARGED US ABOUT 80.00 ! SECOND TIME. FUSES BLOWN FOR SEAT CONTROLS AND WIPERS THIRD TIME CAR STARTED SHIFTING WILDLY UP AND DOWN. HEAD LIGHTS STARTED TO DIM AND CAR FINALLY QUIT! HAD IT TOWED TO DODGE DEALER WAS INFORMED IT NEEDED NEW ALTERNATOR AND BATTERY[NOT COVERED BY WARRANTY] COST ALMOST 1000.00 TO FIX IT!! FOURTH TIME CAR WAS PARKED BESIDE THE HOUSE WHEN HORN STARTED BLOWING WHEN WE WENT OUTSIDE CAR WAS RUNNING LIGHTS WERE FLASHING WIPERS AND WASHERS WERE GOING FULL SPEED, FLASHERS GOING AND RED GLOW UNDER CAR ALSO DOORS WERE LOCKED ! ! WE FINALLY

NHTSA complaint 10562598, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

108,171 miles

VAN STOPS ABRUPTLY. WILL DIE WHILE DRIVING, WHEEL WILL LOCK UP AND AND VAN POWERS DOWN. WILL START BACK UP AS SOON AS ITS STOPS.

NHTSA complaint 11386219. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND WAS TOWED TO KENDALL DODGE CHRYSLER JEEP RAM (13355 SW 137TH AVE, MIAMI, FL 33186, (786) 231-2120). THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THEY REPAIRED THE IGNITION SWITCH AND REPLACED THE KEY, BUT THE FAILURE RECURRED. THE VEHICLE WAS STILL WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA complaint 11210624. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. THE CONTACT STATED THAT THEIR VEHICLE WOULD NOT START. THEY JUMP STARTED THE VEHICLE AND IT WAS ABLE TO RESTART. THE FOLLOWING DAY THE VEHICLE FAILED TO START AS A RESULT, THE CONTACT REPLACED THE BATTERY AND THE VEHICLE WAS THEN ABLE TO START. HOWEVER, THE FAILURE RECURRED AND THE DRIVER SIDE DOOR WAS UNABLE TO BE UNLOCKED. THE CONTACT HAD TO GET A NEW KEY MADE. THE LOCKSMITH THAT MADE THE NEW KEY JUMP STARTED THE VEHICLE. THE CONTACT WENT TO WORK, WHEN THEY LEFT THE VEHICLE WOULD NOT START AGAIN. THEY HOOKED THE BATTERY UP TO A BATTERY CHARGER AND THE BATTERY WAS DRAINED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.

NHTSA complaint 11207489, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

156,000 miles

2012 DODGE GRAND CARAVAN STOPS RUNNING SUDDENLY WHILE DRIVING. ON SEVERAL OCCASIONS OVER THE PAST WEEK THE VEHICLE WILL JUST CUT OFF WHILE DRIVING. SO FAR THIS HAS ONLY HAPPENED ON CITY STREETS AND NOT ON THE HIGHWAY. ON A LEAST ONE OCCASION I NOTICED THAT I BUMPED THE KEY. MAYBE AN IGNITION PROBLEM? THIS IS VERY DANGEROUS AS IT HAPPENS WITHOUT WARNING.

NHTSA complaint 11204870. Filed by an owner and not verified by NHTSA or by us.

ENGINE

122,000 miles

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING AND WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

NHTSA complaint 11192402. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
DODGE CARAVAN. CONSUMER WOULD LIKE TO KNOW IF THERE ARE ANY EXISTING FACTORY RECALLS ON VEHICLE. *LD *TR

NHTSA complaint 11174070. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Dodge Caravan

Model year Complaints Recalls Deaths
2013 30 0
2011 78 0
2010 172 2

Other 2012 Dodge models

Every Dodge on this site — 105 vehicles, 431 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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