CSR

Honda · NHTSA safety record

2012 Honda Accord Crosstour

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

8

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2012 Honda Accord Crosstour have filed 8 safety complaints with NHTSA between September 2017 and July 2019. The most complained-about system is the power train, named in 3 of them (38%). The typical failure was reported at 75,000 miles, the median across the 5 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

18V042000 · January 9, 2018

The defect
Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.

Honda (American Honda Motor Co.) · up to 691,726 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

17V545000 · August 31, 2017

The defect
Honda (American Honda Motor Co.) is recalling certain 2008-2012 Accord, 2010-2012 Accord Crosstour, 2006-2011 Civic, 2007-2011 CR-V, 2009-2012 Fit and Pilot, 2010-2012 Insight, and 2009-2012 Acura TSX vehicles that received replacement passenger frontal air bag inflators. One dealership may have incorrectly installed the replacement air bag inflators.
The risk
In the event of a crash, an incorrectly installed passenger frontal air bag inflator may deploy the air bag improperly, increasing the risk of injury.
The remedy
Honda will notify owners, and dealers will replace the passenger frontal air bag module assembly, free of charge. The recall began October 30, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are O07, Y0A, N06, G05, M04, Y01, and O09.

Honda (American Honda Motor Co.) · up to 3,257 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

17V030000 · January 10, 2017

The defect
Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Honda Civic, Civic Hybrid, Civic NGV vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, if not included in "Zone A" above, Honda is recalling certain 2009 Acura TSX, Honda Fit and Pilot, 2008-2009 Honda Accord, 2006-2009 Civic, Civic Hybrid and Civic NGV, and 2007-2009 Honda CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, if not included in "Zone B" above, Honda is recalling certain 2008 Honda Accord, 2006-2008 Honda Civic, Civic Hybrid and Civic NGV and 2007-2008 Honda CR-V vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
The remedy
Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification when parts are available. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KE1 and KE2.

Honda (American Honda Motor Co.) · up to 977,708 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

POWER TRAIN 3 38%
AIR BAGS 2 25%
ENGINE 1 13%
FUEL/PROPULSION SYSTEM 1 13%
STEERING 1 13%
UNKNOWN OR OTHER 1 13%
WHEELS 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 4.

2017 2019
2017 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 150,000 miles

GLASS CAME OUT OF THE PASSENGER DOOR AIRBAG, BUT NO GLASS WAS BROKEN AND MY WINDOWS ARE ALL TINTED AND THIS WAS CLEAR GLASS IT WAS ALL OVER ME, IN MY EAR, SCALP ARMS AND WRISTS. I WAS HIT BY AN 18 WHEELER

NHTSA complaint 11025019. Filed by an owner and not verified by NHTSA or by us.

STEERING
I HAVE BEEN DRIVING HONDA (ACCORD) CARS FOR OVER 40 YEARS. NOW I OWN A HONDA CROSSTOUR. GREAT CAR! I DO NOT DRIVE VERY MUCH AND ONLY LOCALLY. MY AVERAGE ANNUAL MILEAGE IS ABOUT 7,000 MILES. MY CROSSTOUR IS 7 YEARS OLD NOW AND HAS JUST REACHED 53,000 MILES. YESTERDAY I WAS TOLD THAT I I NEED A $1,600 REPAIR TO REPLACE THE "RACK AND PINION". APPARENTLY A TINY PIECE IS BROKEN ON IT. THIS IS VERY TROUBLING. EVEN THE AUTO REPAIR TOLD ME TO CONTACT HONDA AS THIS SHOULD BE UNDER WARRANTY.. MY CAR HAS ALWAYS BEEN MAINTAINED BY HONDA DEALERSHIPS. THIS PROBLEM WAS NOTED WHEN I WENT FOR AN OIL CHANGE. I CONTACTED HONDA DEALERSHIP AND WAS INFORMED THAT THE RACK AND PINION IS NOT UNDER WARRANTY AND THAT

NHTSA complaint 11233039, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS

75,000 miles

MASTERCRAFT SRT TOURING M+S 225/60R18 TIRE. THE TIRE HAD BEEN ON THE CAR, BOUGHT NEW, SINCE 2014. THE CAR IS USED EVERYDAY SO IT DID NOT SIT AND DRY ROT NOR DOES THE TIRE HAVE ANY SIGNS OF DRY ROT. WIFE WAS ON INTERSTATE IN THE SLOW LANE DRIVING THE SPEED LIMIT OF 70 MPH IN A STRAIGHT LINE. SHE HAD JUST LEFT HOME WITH THE CHILDREN AND HAD DRIVEN THE CAR APPROXIMATELY 2-3 MILES WHEN THE TIRE CAME APART AT THE SIDEWALLS ON BOTH SIDES. EXAMINATION OF THE TIRE SHOWS THAT THERE WAS NOTHING THAT PUNCTURED THE TIRE NOR WAS IT GOING FLAT OR LOW ON AIR AS THERE WAS NO SENSOR INDICATING THAT IT WAS LOW ON AIR. WE DO USE NITROGEN IN THE TIRES AND THE TIRES HAD ABOUT HALF + TIRE LIFE REMAINING. THE

NHTSA complaint 11174321, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

52,000 miles

LEFT AND RIGHT TRANSAXLES WENT BAD AND STARTED VIBRATING AFTER 52K MILES ON VEHICLE VIBRATIONS FELT DURING ACCELERATION. NO VIBRATION WHILE COASTING.

NHTSA complaint 11152019. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

40,460 miles

I WAS TRAVELING ON INTERSTATE91 IN VERMONT WHEN MY SUN ROOF EXPLODED, SHATTERING GLASS ALL OVER THE FRONT AND BACK SEATS AND FLOOR AS WELL AS COVERING ME. THE NOISE WAS DEAFENING AND I HAD NO IDEA WHAT WAS HAPPENING WHILE GOING ALONG AT A SPEED OF 69 MPH. I FEEL HONDA SHOULD HAVE BEEN RESPONSIBLE FOR THIS HAPPENING, BUT WHEN I CONTACTED THEIR CORPORATE OFFICE THEY TOLD ME THEY WAS NOTHING THEY WERE GOING TO DO TO HELP IF RAY THE COST!

NHTSA complaint 11083078. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
TAKATA RECALL -RECEIVED NOTICE

NHTSA complaint 11052506. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
AXELS STARTED CAUSING EXTREME VIBRATION AT APPROXIMATELY 60,000. THIS IS AN ISSUE THAT INVOLVES MOST OF THESE CARS. I MADE A CLAIM, IT HONDA SAYS ISSUE DUE TO WEAR AND TEAR. AFTER MUCH RESEARCH AND DISCUSSION WITH MY MECHANIC, IT SEEMS TO BE SOMETHING DEFECTIVE IN THE AXLE. HONDA REFUSED TO GIVE ME ANYTHING IN WRITING DENYING MY CLAIM, AND HAD MADE THE DECISION PRIOR TO SPEAKING WITH ME.

NHTSA complaint 11042947. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Honda Accord Crosstour

Model year Complaints Recalls Deaths
2013 11 1
2011 15 6
2010 60 8

Other 2012 Honda models

Every Honda on this site — 187 vehicles, 362 recall campaigns and 10 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst