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Mercedes-Benz · NHTSA safety record

2012 Mercedes-Benz SLK350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

11

Complaints

0

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2012 Mercedes-Benz SLK350 have filed 11 safety complaints with NHTSA between September 2012 and October 2025. The most complained-about system is the fuel and propulsion system, named in 3 of them (27%). The typical failure was reported at 22,688 miles, the median across the 10 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 11.

FUEL/PROPULSION SYSTEM 3 27%
UNKNOWN OR OTHER 3 27%
AIR BAGS 1 9%
ELECTRICAL SYSTEM 1 9%
ENGINE 1 9%
POWER TRAIN 1 9%
SEATS 1 9%
STEERING 1 9%
SUSPENSION 1 9%
WHEELS 1 9%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 2.

2012 2014 2025
2012 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

1 injured · 28,000 miles

MOVED FROM SAN FRANCISCO TO PALM SPRINGS, UPON BEING IN THE DESERT WITH INCREASED TEMPERATURES, MY CAR STARTED EMITTING STRONG FUMES THAT SMELL LIKE BURNING CRAYONS, THOUGHT IT WAS COMING FROM EXHAUST BECAUSE IT WAS BURNING MY EYES AND CAUSING HEADACHES. TOOK INTO DEALER AT PALM SPRINGS MERCEDES, AND THEY INFORMED ME THAT THEY HAVE HAD THIS PROBLEM BEFORE DUE TO THE WAX THAT IS IN THE BODY OF CAR TO PROTECT FROM CORROSION. THEY STATED THAT WHEN THE WAX HEATS UP IT MELTS AND CAUSES THIS ODOR. THEY REMOVED THE WAX FROM THE INTERIOR OF DOORS, BUT THIS DID NO RESOLVE THE ISSUE. THEY HAVE DOCUMENTED THAT THE ODOR IS STILL THERE, BUT REFUSE TO WORK ON THE CAR ANYMORE. I WANT THEM TO BUY OUT THE

NHTSA complaint 10639326, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
My mechanic says it's the fuel filter and it has been discontinued. I am a single woman and I am now afraid to drive my car. l am stressed about breaking down or being killed. Please help me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11691757. Filed by an owner and not verified by NHTSA or by us.

WHEELS:RIM

105,000 miles

The contact owns a 2012 Mercedes-Benz SLK350. The contact stated that while driving at an undisclosed speed, a loud noise was heard coming from the rear of the vehicle. The contact stated that as she pulled over and parked the vehicle, the low tire pressure warning light illuminated for the driver's side rear tire. When the contact exited the vehicle, she saw that the rim hub cap had detached from the driver's side rear wheel. The vehicle was then towed to an independent mechanic who removed the tire and sent it to a local dealer. The mechanic at the local dealer made the contact aware of a crack on the side wall. Additionally, the contact stated that the tire was taken to the original

NHTSA complaint 11492157, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

48,000 miles

The contact owns a 2012 Mercedes-Benz SLK350. The contact stated while driving approximately 45 MPH, the front passenger’s side headrest erroneously deployed. During the failure no crash had occurred, and no passenger was seated in the vehicle. The cause of the failure was not determined. The local dealer was notified of the failure but not assistance was offered. The manufacturer was not yet contacted. The failure mileage was 48,000.

NHTSA complaint 11433988. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

25,375 miles

GLOVE BOX FACING HAS DETACHED FROM THE LOWER SIDE. IT HANGS FURTHER OUT THAN THE GLOVE BOX AND COULD BE A DANGER TO THE PASSENGER IN THE EVENT OF AN ACCIDENT OR EVEN A HARD STOP. IT STARTED COMING APART 3 YEARS AGO. FROM MY RESEARCH ON THE INTERNET IT IS A KNOWN PROBLEM WITH THIS MODEL CAR. IT CAME APART OVER TIME FROM HEAT AND SUB-STANDARD GLUE. *TR

NHTSA complaint 11337084. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

13,255 miles

ELECTRIC STEERING WHEEL LOCKS, WHEN YOU GO BACK TO THE CAR ALL THE ELECTRICAL SYSTEM IS NOT WORKING THE CAR IS DEAD AS DEAD, IF YOU HAPPEN TO BE IN A BAD NEIGHBORHOOD YOUR LIFE IS IN DANGER, THE CAR MUST BE TOWED TO THE MERCEDES DEALER, PRACTICALLY WHAT HAPPEN TO SO MANY CAR OWNER I KNOW IS THAT EIS / ESL THE EIS MODULE WHERE YOU INSERT KEY TO START AND THE ESL STEERING LOCK ASSEMBLY LOCATE AT THE BOTTOM OF THE COLUMN THAT FAILS. THE COST OF REPAIR ($1700.) AS NOTHING TO DO WITH THE RISK YOU TAKE TO BE STRANDED ANYWHERE WITH NO PRIOR DIAGNOSTIC FLAG. MERCEDES STEERING LOCKS IS NOT AN INCONVENIENCE , BUT A SAFETY CONCERNS OR HARDSHIP THAT THIS ISSUE PRESENTS. THIS IS HAPPEN FOR THE MODEL 08+

NHTSA complaint 10860868, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

20,000 miles

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ SLK350. THE CONTACT STATED THAT THE VEHICLE HAD A BAD ODOR. THE VEHICLE WAS TREATED (CLEANED, VAPORIZED, FILTERS WERE CHANGED, INTERIOR WAS IONIZED) BY THE DEALER; HOWEVER, THE ODOR RECURRED CONTINUOUSLY. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

NHTSA complaint 10717847. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2012 Mercedes-Benz models

Every Mercedes-Benz on this site — 216 vehicles, 576 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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