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Mercedes Benz · NHTSA safety record

2014 Mercedes Benz B-Class Electric

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 20 safety complaints about the 2014 Mercedes Benz B-Class Electric with the US government. Of those, no death is recorded. 2 recall campaigns are open against it, covering communication and the electrical system.

The most complained-about system is the power train, named in 10 complaints, 50% of the total. The typical failure was reported at 23,828 miles, the median across the 16 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers July 2015 to November 2023 · How this is counted

What is on file

20 complaints on file

20

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
POWER TRAIN 10 · 50%
ELECTRICAL SYSTEM 7 · 35%
ENGINE 6 · 30%
SERVICE BRAKES 3 · 15%
FUEL/PROPULSION SYSTEM 2 · 10%
UNKNOWN OR OTHER 2 · 10%
ENGINE AND ENGINE COOLING 1 · 5%
FUEL SYSTEM, GASOLINE 1 · 5%
VEHICLE SPEED CONTROL 1 · 5%
VISIBILITY 1 · 5%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 20.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 5.

8 6 4 2
15 16 17 18 19 20 21 22 23

This is the year the complaint was filed, not the year the failure happened. The range runs from 2015 to 2023.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2014 Mercedes Benz B-Class Electric. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

COMMUNICATION

19V787000 · November 1, 2019

The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Mercedes-Benz USA, LLC. · up to 24,226 vehicles across all model years covered · fixed by software update

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

15V655000 · October 14, 2015

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014-2015 B-Class Electric Drive vehicles manufactured November 21, 2013, to May 26, 2015. Due to a communication error within the electric drive system, the electric powertrain unit may shut down, temporarily immobilizing the vehicle and resulting in a loss of propulsion power.
The risk
A vehicle stall increases the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will update the electric drive system software, free of charge. The recall began on December 2, 2015. Owners may contact MBUSA customer service at 1-800-367-6372.

Mercedes-Benz USA, LLC. · up to 2,618 vehicles across all model years covered

Defect investigations

2 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

towed · 12,000 miles

TL* THE CONTACT OWN A 2014 MERCEDES BENZ B-CLASS ELECTRIC. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 55 MPH, AN UNKNOWN YELLOW WARNING LIGHT ILLUMINATED INDICATING ASSISTANCE REQUIRED. THE DRIVER CONTINUED TO DRIVE THE VEHICLE AND SHORTLY AFTER, WHILE ATTEMPTING TO PARK ON THE SIDE OF THE ROAD, ANOTHER RED WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WHERE IT WAS DIAGNOSED WITH NEEDING THE DRIVETRAIN TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO EURO MOTORCARS

NHTSA complaint 11397277, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 62,700 miles

The contact owns a 2014 Mercedes-Benz B-Class Electric Drive. The contact stated that after stopping at a stop sign, the vehicle lost motive power before the "Malfunction visit workshop" and "Stop switch engine off" messages were displayed. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred more frequently. No warning lights were illuminated. The vehicle was towed to the dealer and diagnosed with an electric drive motor failure. The contact was informed that the electric drive motor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related

NHTSA complaint 11554071, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Coolant leak causing catastrophic drive unit failure.

NHTSA complaint 11486153. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Motor suddenly stopped on highway. This was extremely dangerous. Vehicle transported to Mercedes Benz, they have indicated the electric drive motor has failed. This is the second drive motor in this car that has failed in only 48K miles. We have two of these cars, same year and model. The motor has also failed in the other vehicle. There is an entire Facebook group talking about failures of the drive units in these cars. PLEASE FORCE MERCEDES TO DO SOMETHING!

NHTSA complaint 11466786. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Coolant in electric motor . Needs to replace motor . Diagnosed by Mercedes dealer WI Simonson 1626 Wiltshire blvd Santa Monica ca 90403 4105264700 # 525134 March 7,2022 Mileage 63371 Get signal on the garage.

NHTSA complaint 11466819. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

33,000 miles

THIS IS AN ELECTRIC VEHICLE. IN NORMAL OPERATION, WHEN THE CAR IS SLOWING, AND ALMOST AT A STOP, IT COMES OUT OF REGENERATIVE BRAKING MODE, AND ENTERS THRUST MODE, SO THAT IF THE BRAKE IS RELEASED WHEN STOPPED, THE CAR WILL BEGIN TO ROLL. IN THIS VEHICLE, SOMETIMES THE CAR EXITS REGENERATIVE BRAKING MODE AND ENTERS THRUST MODE WHEN SLOWING AT HIGH SPEED, SUCH AS WHEN EXITING A HIGHWAY RAMP. THIS IS EXTREMELY DANGEROUS, AS BRAKING IS MOMENTARILY AND UNEXPECTEDLY LOST WHEN IT IS NEEDED MOST. I TOOK THE CAR INTO THE DEALERSHIP, AND THEY WERE UNABLE TO FIND ANY ISSUES OR FAULT CODES. AS THE ISSUE IS INTERMITTENT, I AM STUCK. *TR

NHTSA complaint 11324238. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes Benz B-Class Electric

Model year Complaints Recalls Deaths
2015 25 2 —

Other 2014 Mercedes Benz models

Every Mercedes Benz on this site — 227 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst