CSR

Toyota · NHTSA safety record

2014 Toyota Prius

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

205

Complaints

25

Crashes

1

Fires

15

Injuries

0

Deaths

Owners of the 2014 Toyota Prius have filed 205 safety complaints with NHTSA between January 2014 and August 2026. The most complained-about system is the brakes, named in 91 of them (44%). The typical failure was reported at 27,000 miles, the median across the 99 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (3)

HYBRID PROPULSION SYSTEM: INVERTER

20V369000 · June 24, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
The risk
An unexpected hybrid power system shut down may increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.

Toyota Motor Engineering & Manufacturing · up to 266,638 vehicles across all model years covered

HYBRID PROPULSION SYSTEM

18V684000 · October 4, 2018

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2014 Toyota Prius and 2012-2014 Toyota Prius V vehicles. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
The risk
If the hybrid system shuts down unexpectedly, it can increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will update the software for the motor/generator control electronic control unit (ECU) and the hybrid control ECU as necessary, free of charge. The recall began January 22, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0V. Note: The software updates in this recall are needed even if the vehicle had the software previously updated under recalls 14V-053 or 15V-449.

Toyota Motor Engineering & Manufacturing · up to 807,329 vehicles across all model years covered

HYBRID PROPULSION SYSTEM: INVERTER

14V053000 · February 12, 2014

The defect
Toyota is recalling certain model year 2010 through 2014 Prius vehicles. In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. If this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance.
The risk
The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
The remedy
Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 698,457 vehicles across all model years covered

Defect investigations (3)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Brake Actuator Valve Wear

DP23005

Still open defect petition · opened November 22, 2023

the hydraulic brakes

The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Brake Actuator Valve Wear

DP19004

Closed defect petition · opened September 30, 2019 · closed January 21, 2021

the hydraulic brakes

On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s request for an investigation. In August 2020, the petitioner notified the Agency that he was withdrawing his petition. Because the petitioner has withdrawn the petition, we are denying the petition as moot and no further analysis of this petition is necessary.NHTSA is authorized to issue an order requiring notification and remedy of a defect if the Agency?s investigation shows a defect in the design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 U.S.C. ?? 30102(a)(9), 30118. Because the petitioner has with withdrawn the petition, the petition is denied as moot. This action does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency notes that it is not required to receive a defect petition prior to opening a defect investigation and will take further action if warranted by future circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 205.

SERVICE BRAKES 91 44%
ELECTRICAL SYSTEM 33 16%
UNKNOWN OR OTHER 25 12%
ENGINE 17 8%
AIR BAGS 14 7%
VEHICLE SPEED CONTROL 14 7%
STRUCTURE 9 4%
VISIBILITY/WIPER 9 4%
ELECTRONIC STABILITY CONTROL (ESC) 8 4%
SERVICE BRAKES, HYDRAULIC 8 4%
STEERING 8 4%
EXTERIOR LIGHTING 6 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 27.

2014 2024 2026
2014 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

3 injured · crash · towed · 64,000 miles

BRAKES COMPLETELY FAILED AND I REAR ENDED A CAR. I WAS STOPPING NORMALLY ON A CITY STREET. ACCORDING TO DASHCAM I WAS TRAVELING AT ABOUT 25MPH. THE CAR SLOWED TO ABOUT 12MPH WHEN THE BRAKES WENT DOWN TO THE FLOOR AND THE CAR ACCELERATED.

NHTSA complaint 11154835. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

My 2014 Toyota Prius was in a T-bone accident, directly on the driver door and the side air bags did not deploy.

NHTSA complaint 11465834. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · crash · towed · 106,000 miles

IN NOV 22 2017 I PARKED MY CAR AT 1719 BRADER PL. SOUTH IN SEATTLE, WASHINGTON IN A CITY STREET. APPROXIMATELY AT 1500 PM, I PULED THE CAR FROM THE STREET PARKING I-ORDER TO PICK A PASSENGER ABOUT 4 FEET AND THE CAR ACCELERATED BY ITSELF TOWARD RIGHT INTO THE BUILDING COMPLEX ON RIGHT AND FLIPPED ON THE SIDE OF THE DRIVER SIDE. THE CAR WAS ON DRIVE BUT I WAS TRYING TO STOP TO PICK UP A PASSENGER, BUT FAILED TO STOP AND ACCELERATED AND TURNED AND FOUND MYSELF FLIPPED ON THE SIDE AS YOU CAN SEE ON PICTURE.

NHTSA complaint 11052847. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 82,000 miles

MY AIRBAGS DEPLOYED PRIOR TO IMPACT AT A SPEED OF LESS THAN 25 MPH. I APPLIED THE BRAKES VERY FORCEFULLY AND THE AIRBAGS DEPLOYED PRIOR TO IMPACT. I HAD LITTLE FRONT END DAMAGE AND EVERY SINGLE AIRBAG DEPLOYED.

NHTSA complaint 11290363. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
I am submitting this complaint regarding a serious safety concern involving the brake actuator/booster assembly on my 2014 Toyota Prius. My vehicle has experienced failure of this critical braking component and has been unable to be properly repaired since November due to difficulty obtaining the correct replacement parts. This involves a major safety system required for proper braking operation. Brake actuator/booster assembly. Diagnostic codes: B1206, B2321, C1252, C1253 C1256. Toyota previously acknowledged brake actuator concerns through Customer Support Program ZJB. However, my vehicle is outside the program limits despite experiencing what appears to be the same type of failure

NHTSA complaint 11754349, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
My car experienced a failing brake actuator/accumulator. The first sign was the ABS and break lights accompanied by a whoosing sound. The issue causes intermittent system wide break failure and renders the car undriveable. Toyota had an extended warranty for this issue but that offer was closed by the time my car had the failure even though it was still under 150,000 miles. I believe this is a significant safety issue and should rise to the level of a recall by Toyota.

NHTSA complaint 11751206. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Brake actuator had been making noises and it finally stopped working on 7/14/26. Thankfully my car was and stopped and parked. The car has 137k miles on it, one owner and no explanation of what caused this. There were no accidents, abuse, or failure to maintenance.

NHTSA complaint 11750234. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
The traction control, abs, and emergency brake light came on. We checked and the code produced was C1391. There’s a humming noise every 10 or so seconds when idle. The humming noise is also present when braking. We did some research and this appears to be an issue with Toyota Prius. We called the dealership and were informed that this was not a known issue. Thank you.

NHTSA complaint 11748069. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Car is at less than 105k miles and yet brake actuator is failing.

NHTSA complaint 11744859. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
ABS, traction control, brake system, and brake lights turned on while driving. Took the car to the mechanic and pulled the code C1391. It seems from other complaints to NHTSA that it is a common issue and quite dangerous, meaning the brake system is failing.

NHTSA complaint 11741205. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Prius

Model year Complaints Recalls Deaths
2025 15 2
2024 22 4
2023 19 4 1
2022 24 1
2020 14 0
2019 29 3
2018 35 1
2017 91 3
2016 154 5
2015 162 1 3
2013 404 3
2012 421 6
2011 517 6
2010 2,819 10 2

Other 2014 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst