CSR

Toyota · NHTSA safety record

2025 Toyota Prius

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

15

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2025 Toyota Prius have filed 15 safety complaints with NHTSA between March 2025 and June 2026. The most complained-about system is the electrical system, named in 5 of them (33%). The typical failure was reported at 12,450 miles, the median across the 2 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

26V049000 · January 28, 2026

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
The risk
A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
The remedy
Dealers will modify the rear door switch circuits, free of charge. Owner letters were mailed July 13, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB03 and 26TA03. This recall expands and replaces NHTSA recall number 24V274. Vehicles repaired under the previous recall will need to have the new remedy performed.

Toyota Motor Engineering & Manufacturing · up to 141,286 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 15.

ELECTRICAL SYSTEM 5 33%
FORWARD COLLISION AVOIDANCE 3 20%
UNKNOWN OR OTHER 3 20%
LATCHES/LOCKS/LINKAGES 2 13%
POWER TRAIN 2 13%
SERVICE BRAKES 2 13%
BACK OVER PREVENTION 1 7%
EXTERIOR LIGHTING 1 7%
FUEL/PROPULSION SYSTEM 1 7%
LANE DEPARTURE 1 7%
STRUCTURE 1 7%
TIRES 1 7%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 10.

2025 2026
2025 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured

I started hearing a scratching/rubbing noise from the brake, and feeling the scratching/rubbing through the brake pedal, making it difficult to push down. I almost crashed in the ally into my garage, but the emergency braking took over and stopped the car very suddenly, snapping my neck a bit, and it is still sore as of me writing this report. Since then brake pedal makes scratching/dry rubbing noise with heavy rubbing and grabbing feel through pedal. It only happens at 20mph or below during quick stops (not smooth stop, press pedal quickly), at 15-25% pedal position. When holding pedal at that position while moving, rubbing/grabbing through the pedal feels rhythmic like it's related to

NHTSA complaint 11671286, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

As I was pulling my car into a parking space with the brake applied lightly, the car suddenly lost braking and lurched forward when the front wheels touched the curb. This caused the front of the car to jump the curb and hit a tree a foot or two away. My foot was on the brake during this and the car did not brake automatically, or engage any other sort of safety measure. This was terrifying and I could have easily hit a pedestrian or injured myself and the passengers of my vehicle on impact. I completely lost control of the vehicle's braking due to this issue. Since the incident happened today, my vehicle has not yet been inspected. No warning lamps of any kind had been activated. The car

NHTSA complaint 11652443, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I am submitting this complaint to report an unexpected transmission shift event that occurred while operating my 2025 Toyota Prius at highway speed which created an immediate and obvious safety risk. The event occurred on XXX. While driving my Prius at approximately 75mph on Interstate [XXX], I reached toward the center console area to retrieve my sunglasses. I did not intentionally move the shifter, but the transmission suddenly shifted from Drive to Neutral. After moving from Drive to Neutral, the accelerator no longer provided propulsion. At the time, my vehicle was traveling downhill and was being followed by an eighteen-wheel tractor trailer. The truck driver behind me had no way of

NHTSA complaint 11742143, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
These tires were purchased brand new and installed at Pep Boys on March 24th. By the 15th of this month—less than a month later—one of the tires had developed a bulge on its sidewall.bubbling on the tire sidewall . However, neither the manufacturer (Toyo) nor the retailer (Pep Boys) has been willing to take responsibility for the issue, refusing to process a return, issue a refund, or address the quality defect. I have clear photographic evidence demonstrating that this is undeniably a product quality issue!

NHTSA complaint 11733091. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

21,000 miles

The contact owns a 2025 Toyota Prius. The contact stated that while the vehicle was parked, the driver’s side front door became inoperable while using the controls. The door could be opened from the front passenger’s side of the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages). The failure mileage was 21,000.

NHTSA complaint 11728761. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

3,900 miles

The contact owns a 2025 Toyota Prius. The contact stated that while driving at an undisclosed speed, the rear driver’s side door unexpectedly opened while a minor was seated inside the vehicle. The message that the rear door was unlocked was displayed. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages). The vehicle was not repaired. The failure mileage was 3,900.

NHTSA complaint 11728366. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Vehicle has an active safety recall where the rear hatch may open while driving. Manufacturer states there is no remedy until August 2026, making the vehicle unsafe to operate. I am still making loan and insurance payments on a vehicle that cannot safely be used due to the recall.”

NHTSA complaint 11723455. Filed by an owner and not verified by NHTSA or by us.

WHEELS
Automanufactures are Phasing Out Spare Tires Toyota and other automakers no longer include spare tires in new vehicles. I recently experienced the serious consequences of their decision . While driving to work in my new 2025 Toyota Prius, I got a flat tire. I manage to get to work and parked in a parking garage. My husband came to help and went to install the spare. He opened the trunk and found Styrofoam under the liner with a tire inflation kit... no spare tire! We had a horrible experience for the next three days!!! So... Consumer Beware: • Tire kit is not a solution; it does not work for all leaks. • Tow trucks can not access cars in parking garages due to low height. • Driving out

NHTSA complaint 11700575, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Prius

Model year Complaints Recalls Deaths
2024 22 4
2023 19 4 1
2022 24 1
2020 14 0
2019 29 3
2018 35 1
2017 91 3
2016 154 5
2015 162 1 3
2014 205 3
2013 404 3
2012 421 6
2011 517 6
2010 2,819 10 2

Other 2025 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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