CSR
Check a VIN

Look up

About

Toyota · NHTSA safety record

2025 Toyota Sienna Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 267 safety complaints about the 2025 Toyota Sienna Hybrid with the US government. Of those, 2 describe a crash, 7 people were injured and 1 death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the seats, named in 212 complaints, 79% of the total. The typical failure was reported at 10,000 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2024 to September 2026 · How this is counted

What is on file

267 complaints on file

267

Complaints

2

Describe a crash

0

Mention fire

7

People injured

1

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SEATS 212 · 79%
UNKNOWN OR OTHER 29 · 11%
STRUCTURE 15 · 6%
VISIBILITY 12 · 4%
VISIBILITY/WIPER 6 · 2%
AIR BAGS 4 · 1%
BACK OVER PREVENTION 3 · 1%
ELECTRICAL SYSTEM 3 · 1%
SEAT BELTS 3 · 1%
FORWARD COLLISION AVOIDANCE 2 · 1%
LATCHES/LOCKS/LINKAGES 2 · 1%
Insert, Padding 1 · 0%
0 88 177

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 267.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 188.

200 150 100 50
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2025 Toyota SIENNA HYBRID, and it is a separate question from what owners report going wrong later.

Test VAN AWD VAN FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 12.7% 14.0%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY

25V668000 · October 7, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Sienna Hybrid vehicles. The second-row seat rails may be welded improperly.
The risk
Improperly welded seat rails can prevent the seat from adequately restraining an occupant during a crash, increasing the risk of injury.
The remedy
Dealers will replace the second-row seat rails, free of charge. Owner letters were mailed May 15, 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB12 and 25TA12.

Toyota Motor Engineering & Manufacturing · up to 54,631 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY:RECLINER

25V086000 · February 13, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."
The risk
An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.
The remedy
Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.

Toyota Motor Engineering & Manufacturing · up to 167,802 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SEATS

1 death

I am filing a formal complaint regarding my brand‑new 2025 Toyota Sienna, purchased in February 2025 for nearly $70,000. I am still paying interest on this vehicle, which has failed to perform as promised. From early ownership, the vehicle had issues including multimedia malfunctions and unsafe lane‑change behavior on rough roads. In October 2025, Toyota issued a recall for faulty second‑row seats due to improper welding, creating serious safety concerns. This recall has effectively defeated the purpose of purchasing the vehicle. The Sienna was bought as a seven‑seater, but due to the recall it functions as a four‑seater, making it impractical and unsafe for my family. Daily use now causes:

NHTSA complaint 11735717, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

5 injured · crash · towed

The Supplemental Restraint System (SRS), specifically the airbag system, is the component of concern. During a two-impact collision involving my 2025 Toyota Sienna XLE, none of the airbags deployed despite significant front-end damage that resulted in the vehicle being declared a total loss. The vehicle is currently in the possession of the insurance company or its storage facility. I do not know whether it has been released for salvage, but it may still be available for inspection. I, my wife, and our children were all wearing seatbelts at the time of the collision. After an oncoming vehicle struck the front-left portion of my vehicle while making a left turn, my vehicle lost control and

NHTSA complaint 11747444, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash

What component or system failed or malfunctioned, and is it available for inspection upon request? Airbags did not deploy How was your safety or the safety of others put at risk? Me, my wife & 4 small children were in the vehicle when it was struck - and none of the airbags deployed. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

NHTSA complaint 11714393. Filed by an owner and not verified by NHTSA or by us.

Insert, Padding
The foam under the headrest was discovered to be cracked when the cover was removed while performing the the repair on the recall for the babies eating the foam (can't find the recall paperwork now). The instructions provided with the remedy for the recall said if the foam was cracked to contact evenflo's hotline immediately. I contacted evenflo on July 28th via phone and was emailed a request for more information. I provided more information and video of the damage on XXX. No reply was received acknowledging the receipt of the requested information so I emailed on XXX asking to confirm receipt. I emailed again on XXX, and Evenflo finally responded on XXX with the following reply: "Thank

NHTSA complaint 11766516, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES

11,474 miles

The contact owns a 2025 Toyota Sienna Hybrid equipped with Firestone Tires, Tire Line: FT 140, Tire Size: 235/65/R17, DOT Number: 1WT87FT01. The contact stated that there was a screw in the tire. The contact stated that while driving 70 MPH there was a sound of an object in the tire. The message that the air pressure was low was immediately displayed. The tire pressure indicated 25 PSI. The driver was able to take the off-ramp but was unable to locate the spare tire. A good Samaritan attempted to assist. The driver was able to locate the Fix-A-Flat and a compressor, but the tire failed to hold air. The contact stated that the hole in passenger’s side rear tire was too big to be sealed. The

NHTSA complaint 11762082, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The drivers side mirror fluters / wobbles / distorts the image such that it is unusable during the day and dangerous at night.

NHTSA complaint 11760919. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
While driving my 2025 Toyota Sienna XLE with Sure Grip Push‑Rock electronic hand controls, the acceleration suddenly stops working without warning. When this happens, the hand control will not accelerate at all — only the brake still works — leaving me coasting in traffic with no way to speed up. This has happened multiple times at different speeds and creates an immediate danger because I can only slow down or stop, not accelerate out of the situation. At the same time these acceleration failures occur, the vehicle shows a “SRS Airbag System Malfunction” warning. Toyota’s internal records show the airbag system had faults before I bought the vehicle. The airbag warning and the acceleration

NHTSA complaint 11759695, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The authorized Toyota dealership has declined warranty coverage for the air conditioning system. The unit exhibits intermittent cycling between warm and cold airflow on the highway. Although the control panel indicates a minimum temperature of 60°F, performance remains inconsistent; the temperature gauge reads 67°F.

NHTSA complaint 11757095. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The authorized Toyota dealership has declined warranty coverage for the air conditioning system. The unit exhibits intermittent cycling between warm and cold airflow on the highway. Although the control panel indicates a minimum temperature of 60°F, performance remains inconsistent; the temperature gauge reads 67°F.

NHTSA complaint 11757097. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Sienna Hybrid

Model year Complaints Recalls Deaths
2024 69 2 —
2023 68 1 —
2022 20 1 —
2021 43 2 —

Other 2025 Toyota models

Camry Hybrid 163 Tundra 134 Tacoma 100 RAV4 88 Grand Highlander 75 4Runner 58 Land Cruiser Hybrid 32 Corolla 31

Complaints on file, same model year.

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst