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Toyota · NHTSA safety record

2023 Toyota Sienna Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 68 safety complaints about the 2023 Toyota Sienna Hybrid with the US government. Of those, 8 describe a crash, 5 people were injured and no death is recorded. One recall campaign is open against it, covering the seats.

The most complained-about system is the brakes, named in 25 complaints, 37% of the total. The typical failure was reported at 48,221 miles, the median across the 6 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers December 2022 to August 2026 · How this is counted

What is on file

68 complaints on file

68

Complaints

8

Describe a crash

0

Mention fire

5

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 25 · 37%
UNKNOWN OR OTHER 16 · 24%
ELECTRICAL SYSTEM 8 · 12%
VISIBILITY/WIPER 6 · 9%
POWER TRAIN 4 · 6%
AIR BAGS 3 · 4%
SEAT BELTS 3 · 4%
SEATS 3 · 4%
STRUCTURE 3 · 4%
PARKING BRAKE 2 · 3%
VEHICLE SPEED CONTROL 2 · 3%
FORWARD COLLISION AVOIDANCE 1 · 1%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 68.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 20.

24 18 12 6
22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2022 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2023 Toyota SIENNA HYBRID, and it is a separate question from what owners report going wrong later.

Test VAN AWD VAN FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 12.7% 14.0%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

SEATS:MID/REAR ASSEMBLY:RECLINER

25V086000 · February 13, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."
The risk
An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.
The remedy
Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.

Toyota Motor Engineering & Manufacturing · up to 167,802 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed

Air bags did not deploy during a major crash took place on 9-25-2024 the vehicle was a total loss.

NHTSA complaint 11617771. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash

While turning right at approximately 5–10 mph, the vehicle was struck on the front passenger side. The impact caused moderate intrusion of the passenger door, severe damage to the front-right corner of the vehicle, and damage to the dashboard. Despite the structural damage and intrusion into the occupant compartment, none of the airbags deployed, including driver frontal, passenger frontal, side torso, or curtain airbags. Both occupants were wearing seatbelts, which activated normally. The driver sustained a right-side rib fracture caused by seatbelt force, required ambulance transport to the emergency room, and continues to experience ongoing symptoms. A child passenger seated in the front

NHTSA complaint 11709442, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY:HATCHBACK/LIFTGATE

1 injured · 60,000 miles

The contact owns a 2023 Toyota Sienna Hybrid. The contact stated that her husband pressed the automatic liftgate button to close, unaware that their child was near the trunk. The contact's son's left hand became trapped beneath the liftgate, and her husband had to yank the liftgate open to free the child's hand. The child received medical attention for bruising on his left hand. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA complaint 11721987. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

crash · towed

I turned right to park behind another car on the driveway and my car suddenly accelerated hitting the car in front. The collision was strong enough that the car that was hit then hit a barrier at the home.

NHTSA complaint 11590767. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
On Toyota Sienna XSE 2023 in-cabin rear view mirror gets completely obstructed by the entertainment system LCD screen when opened.

NHTSA complaint 11760177. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
When I driving slow and begin to brake the car does not slow down or stop. It feels like I'm hydroplaning.

NHTSA complaint 11759391. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
While drive I'm approaching my driveway at about 20 MPH i proceed to turn into my drive and the car does stop or slow down it's like I'm on ice (very scary) Toyota says this is common on hybrids it seems to scary to drive

NHTSA complaint 11759396. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
Seatbelt intermittently would latch since purchasing vehicle, and then completely failed and will no longer latch/clip in. This is 3rd row passenger side.

NHTSA complaint 11756259. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
While driving on the freeway with my small children in the backseat a loud pop sounded and glass from the moon roof came shattering down upon us. The glass hit my face, arms, hair, and fell into my seat and all around the interior of the car. Though glass fell along my face my vision was not obstructed and I was able to safely exit the freeway without accident. The glass, though did make its way towards the backseats, did not hit my children. There was no warning or issues with the car or window.

NHTSA complaint 11750344. Filed by an owner and not verified by NHTSA or by us.

SEATS:FRONT ASSEMBLY:POWER ADJUST
On June 11, 2026, a BraunAbility Turny Evo seat system, installed by a third-party mobility dealer, suffered a catastrophic mechanical failure while in operation. A passenger with a physical disability was secured in the equipment when the mechanism seized, trapping the individual mid-cycle. The remote control displayed a mandatory "Code 19" error, rendering the equipment unresponsive and creating an immediate safety crisis. Beyond this mechanical failure, the vehicle's structural integrity is compromised. The floor plates and railings, which are critical for the securement of this mobility equipment, are loose and rattling, posing a severe risk of detachment while in motion. Furthermore,

NHTSA complaint 11748630, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Sienna Hybrid

Model year Complaints Recalls Deaths
2025 267 4 1
2024 69 2 —
2022 20 1 —
2021 43 2 —

Other 2023 Toyota models

Tundra 407 Highlander 182 Corolla Cross 174 RAV4 157 Corolla 73 Camry 64 RAV4 Prime 64 Tacoma 54

Complaints on file, same model year.

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst