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Toyota · NHTSA safety record

2023 Toyota Corolla Cross

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

174

Complaints

6

Crashes

0

Fires

5

Injuries

0

Deaths

Owners of the 2023 Toyota Corolla Cross have filed 174 safety complaints with NHTSA between January 2023 and August 2026. The most complained-about system is the engine, named in 102 of them (59%). The typical failure was reported at 2,900 miles, the median across the 10 complaints that gave an odometer reading.

NHTSA has issued 4 recalls covering this vehicle.

Recalls (4)

STEERING:COLUMN

25V040000 · January 29, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
The remedy
Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

Toyota Motor Engineering & Manufacturing · up to 1,716 vehicles across all model years covered

AIR BAGS:FRONTAL

23V864000 · December 20, 2023

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.

Toyota Motor Engineering & Manufacturing · up to 12,575 vehicles across all model years covered

STEERING:COLUMN

23V480000 · July 12, 2023

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

Toyota Motor Engineering & Manufacturing · up to 152,927 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

23V384000 · May 30, 2023

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.

Toyota Motor Engineering & Manufacturing · up to 96,007 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 174.

ENGINE 102 59%
ELECTRICAL SYSTEM 68 39%
STEERING 44 25%
VISIBILITY/WIPER 25 14%
UNKNOWN OR OTHER 24 14%
EXTERIOR LIGHTING 15 9%
POWER TRAIN 11 6%
SERVICE BRAKES 11 6%
AIR BAGS 10 6%
FORWARD COLLISION AVOIDANCE 10 6%
FUEL/PROPULSION SYSTEM 6 3%
LANE DEPARTURE 5 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 115.

2023 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed

While driving at a moderate speed (june 7, 2025), multiple critical systems of the vehicle suddenly failed. Both dashboard screens (driver and center display) went black, and numerous warning lights appeared afterward, including oil pressure, engine, lane departure, tire pressure, and airbag (SRS) system malfunction. The vehicle accelerated involuntarily, the brakes did not respond, the steering became stiff, and the airbags failed to deploy upon impact with concrete and metal highway barriers. A "System Malfunction" and "SRS Airbag System Malfunction" message appeared. The police report attributes the crash to a vehicle system malfunction. Two days before the incident (June 5, 2025), the

NHTSA complaint 11670671, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

I noticed that the police report does not mention or investigate the issue of the car’s airbags. This was a major accident, and the vehicle was completely totaled—yet not a single airbag deployed. I would like to know what action your department can take to address the sale of such vehicles in our country, and who will be held responsible when airbags fail to operate in serious accidents. I have great respect for the police department—like the military, it is one of the most disciplined and critical services in our society. However, I kindly request that you report the issue of the non-functioning airbags to your supervisors or the concerned department, and, if possible, bring it to public

NHTSA complaint 11694503, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash

On [XXX], at approximately [XXX], I was involved in a major collision in Northridge, California, while driving my 2023 Toyota [Model], VIN: [XXX] . While making a left turn from [XXX] to [XXX], my vehicle was struck on the driver’s side/front area. I was wearing my seatbelt. Despite the severity of the impact and heavy vehicle damage, the airbags failed to deploy. Component/System Failed: Airbag system (sensors and/or deployment mechanism). Vehicle is available for inspection upon request. Safety Risk: My safety was compromised because the airbag system did not activate to protect me from the crash forces. This left my head, neck, and torso unprotected, increasing the risk of serious injury

NHTSA complaint 11679982, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

1 injured · 9,000 miles

The contact owns a 2023 Toyota Corolla Cross. The contact stated the vehicle was designed with the Front and Rear Parking Assist with Automatic Braking. The contact stated stated while parked and pulling out of a parking lot, the automatic braking system slammed on the brakes abruptly while there was a pedestrian 25 feet away from the vehicle. The contact stated that she sustained whiplash. The contact stated that while starting the vehicle and shifting to reverse(R), the alarms sounded, and the vehicle failed to respond because there was another vehicle parked nearby. The vehicle was taken to the dealer several times, where the failure could not be duplicated; however, the failure

NHTSA complaint 11628636, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Rainy day, during daylight hours, wipers and lights on. Engine stalled from 35mph. Display read low steering power. Hard start by pushing brake and ignition button. Could have been terrible accident. No prior notification of battery or electrical issues

NHTSA complaint 11754389. Filed by an owner and not verified by NHTSA or by us.

ENGINE
While stopped at a red light, the auto stop/start system shut the engine off and it failed to restart automatically. The dashboard showed "Low Power Steering" and "Engine Stopped - Press Brake Firmly to Restart." Pressing the brake did not work. I had to shift to Park and manually restart the vehicle. This has happened twice.

NHTSA complaint 11747982. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
Gauge Cluster Glare during the day. Reflection from the steering columns makes the gauge cluster completely obstructed. Known issue, many complaints across all the Corolla Cross groups. This is effecting Vehicles from 2023 models to current.

NHTSA complaint 11743247. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am reporting Certification Fraud and severe safety violations by Central Florida Toyota. This vehicle was sold as "Toyota Gold Certified" on March 28, 2026, while having an active safety recall (NHTSA 26V203) with no available remedy. Furthermore, a professional inspection revealed a high-voltage hybrid system leak and structural damage (bondo/rust) on engine mounts, indicating a hidden prior collision. The 160-point inspection was falsified to mask these defects. Although the contract was eventually unwound, this vehicle was sold in a lethal condition, violating federal safety standards.

NHTSA complaint 11737204. Filed by an owner and not verified by NHTSA or by us.

TIRES:TREAD/BELT
There was no warning lamp, my tire got bursted in the middle of highway

NHTSA complaint 11735499. Filed by an owner and not verified by NHTSA or by us.

STEERING
I was driving on a cold day. When I stopped at a stoplight seeking to make a left turn, the car would not accelerate when I pressed the gas pedal. I looked down and saw the following warning sign "Engine Stopped, Steering Power Low" appear on the dashboard. However, since the car was not in park, it had rolled forward and was close to the being in the nearest lane of oncoming traffic. It was also difficult to steer to avoid creeping closer to oncoming traffic. Although it did not cause an accident, it easily could have. I took the car to several mechanics, because the car is under a CarMax warranty. However, none of the diagnostics revealed anything of concern (no weak battery, lack of

NHTSA complaint 11731777, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Corolla Cross

Model year Complaints Recalls Deaths
2024 41 0 —
2022 44 2 —

Other 2023 Toyota models

Tundra 387 Highlander 172 RAV4 149 Corolla 72 Sienna Hybrid 65 Camry 62 RAV4 Prime 62 Tacoma 52

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst