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Toyota · NHTSA safety record

2024 Toyota Sienna Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 69 safety complaints about the 2024 Toyota Sienna Hybrid with the US government. Of those, 5 describe a crash, 8 people were injured and no death is recorded. 2 recall campaigns are open against it, covering adaptive and mobility equipment and the seats.

The most complained-about system is the brakes, named in 17 complaints, 25% of the total. The typical failure was reported at 17,826 miles, the median across the 9 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2024 to September 2026 · How this is counted

What is on file

69 complaints on file

69

Complaints

5

Describe a crash

0

Mention fire

8

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 17 · 25%
UNKNOWN OR OTHER 16 · 23%
ENGINE 7 · 10%
VEHICLE SPEED CONTROL 7 · 10%
STRUCTURE 6 · 9%
FORWARD COLLISION AVOIDANCE 5 · 7%
SEATS 5 · 7%
POWER TRAIN 4 · 6%
LATCHES/LOCKS/LINKAGES 3 · 4%
TIRES 3 · 4%
FUEL/PROPULSION SYSTEM 2 · 3%
SUSPENSION 2 · 3%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 69.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 31.

36 27 18 9
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Toyota SIENNA HYBRID, and it is a separate question from what owners report going wrong later.

Test VAN AWD VAN FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 12.7% 14.0%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

25V876000 · December 17, 2025

The defect
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Rollx Vans · up to 86 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY:RECLINER

25V086000 · February 13, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."
The risk
An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.
The remedy
Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.

Toyota Motor Engineering & Manufacturing · up to 167,802 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

2 injured · crash · towed · 3,000 miles

The contact owned a 2024 Toyota Sienna Hybrid. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated the vehicle was unstoppable. The contact stated the option was to crash into the three vehicles which were coming from the opposite direction or to crash into the pole to bring the vehicle to a stop and avoid injuring pedestrians. The paramedics and the Police department arrived at the scene of the crash. The contact's wife, who was the occupant of the front passenger's seat, was transported to the local hospital. The contact sustained bruises and an open

NHTSA complaint 11648352, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

2 injured · crash · towed

Moving about 55 miles per hour on right lane of I-95 the Jeep in front of me braked abruptly. I braked hard but as my Sienna was quickly slowing down to stop, the brake pad felt spongy when it was slower and as I pressed even harder, it seemed to have stopped decelerating at that slower speed and that was when my Sienna slammed into the back of the Jeep. Happened today on July 15, 2026 at around 4:24 EST. I will also file this same report to Toyota. My wife and I are at the hospital getting checked, but my Sienna looked undrivable.

NHTSA complaint 11750717. Filed by an owner and not verified by NHTSA or by us.

WHEELS

2 injured

We had a complete tire blowout of the rear driver tire in the desert, the temperature was 108° ambient. Toyota did not mention to us nor did the dealership that the car does not have a spare tire. We were 50 miles from any service Including cell service, I had to walk a mile to find cell service meanwhile two of our kids experience heat exhaustion. It took four hours to get the Vehicle towed. In that time our children experience heat exhaustion and had to be taken to the hospital. This is a huge oversight part to not make the customer aware that the vehicle especially family vehicle does not have safety equipment like a spare tire. In the desert this is a life and death issue that was not

NHTSA complaint 11611906, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

1 injured

The driver side power sliding door failed to detect my [XXX] and ended up squishing it and we struggled for over a minute for the door to open. I have a video of the incident as it was captured by our security cameras, but I cannot upload it here. This was no the first time the doors have failed to detect someone. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11692273. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

Three (3) separate systems failed. 1. Upon seeing cars ahead of us slowing down, my husband pressed the breaks to slow down to avoid collision. When he pressed on the breaks, instead of slowing down or stopping the vehicle, the brakes failed to engage, and caused a surge that compelled the vehicle to lurch forward. The lurch propelled our vehicle into collision with another vehicle. 2. Also, the forward collision warning system failed to alert or engage the breaks. Our vehicle was stopped by the impact of hitting the other vehicle, not by its own breaks. 3. The automatic breaking system also failed to engage at all prior to impact.

NHTSA complaint 11759813. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

15,000 miles

The contact owns a 2024 Toyota Sienna Hybrid. The contact stated that while driving at an undisclosed speed, the hatchback independently opened. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the hatchback needed to be recalibrated. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed and determined that the hatchback needed to be recalibrated. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and was diagnosed and determined that the hatchback needed to be recalibrated. The vehicle was repaired;

NHTSA complaint 11757786, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have never been in an accident in my 31 years of driving. However, I am worried that this van is going to cause me to be hit. Several times I have pulled out to make a left or right turn and my gas pedal does NOTHING. I can push it clear to the floor and NOTHING!!! Cars end up slamming on their brakes and honking at me but there's nothing I can do. This is EXTREMELY scary and a HUGE HUGE HUGE manufacturing flaw. There needs to be a recall for this to be fixed before people are injured.

NHTSA complaint 11754568. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Unexplained acceleration during braking which has caused the vehicle to appear to accelerate further during braking actions causing driver to apple brakes harder

NHTSA complaint 11751146. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Rear Tail Lights Failed... Brake and Signals work. This was repaired through the dealership. 4 connectors and housing replaced invoice shows part 909890-10942. I am writing to express my concern regarding repeated tail light failures on my black Toyota Sienna that appear to be caused by wiring connection issues. This defect creates a serious safety hazard for my family, other motorists, and pedestrians, particularly in rural areas where there is little to no street lighting. I live in the country, where many roads are unlit and visibility at night is already limited. Because my vehicle is black, it blends into the darkness when the tail lights fail. Drivers approaching from behind may not

NHTSA complaint 11750825, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Sienna Hybrid

Model year Complaints Recalls Deaths
2025 267 4 1
2023 68 1 —
2022 20 1 —
2021 43 2 —

Other 2024 Toyota models

Tundra 339 Grand Highlander 233 RAV4 174 Tacoma 151 Corolla 63 Camry 50 Corolla Cross 45 Highlander 42

Complaints on file, same model year.

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst