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Toyota · NHTSA safety record

2019 Toyota Prius

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 30 safety complaints about the 2019 Toyota Prius with the US government. Of those, 7 describe a crash, 2 people were injured and no death is recorded. 3 recall campaigns are open against it.

The most complained-about system is the brakes, named in 9 complaints, 30% of the total. The typical failure was reported at 5,500 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2019 to August 2026 · How this is counted

What is on file

30 complaints on file

30

Complaints

7

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
SERVICE BRAKES 9 · 30%
UNKNOWN OR OTHER 8 · 27%
ENGINE 6 · 20%
AIR BAGS 4 · 13%
ELECTRICAL SYSTEM 4 · 13%
FORWARD COLLISION AVOIDANCE 4 · 13%
VEHICLE SPEED CONTROL 4 · 13%
POWER TRAIN 2 · 7%
TIRES 2 · 7%
BACK OVER PREVENTION 1 · 3%
ELECTRONIC STABILITY CONTROL (ESC) 1 · 3%
ENGINE AND ENGINE COOLING 1 · 3%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 30.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 7.

8 6 4 2
19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Toyota PRIUS, and it is a separate question from what owners report going wrong later.

Test 5 HB AWD 5 HB FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 10.7% 10.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

19V876000 · December 11, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
The risk
A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

Toyota Motor Engineering & Manufacturing · up to 3,751 vehicles across all model years covered

ELECTRONIC STABILITY CONTROL (ESC)

19V544000 · July 24, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
The risk
Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
The remedy
Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

Toyota Motor Engineering & Manufacturing · up to 6,925 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

19V244000 · March 27, 2019

The defect
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
The remedy
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

Gulf States Toyota, Inc. · up to 3,634 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 975 miles

OUR PRIUS WAS INVOLVED IN FRONT TO PASSENGER SIDE COLLISION, WHICH TOTALED THE PRIUS, YET NO AIRBAGS DEPLOYED DURING THE ACCIDENT. THE PRIUS SHOULD HAVE BEEN EQUIPPED WITH SIDE AIRBAG AND PASSENGER AIRBAG, WHICH BOTH FAILED EVEN THOUGH THOSE AREAS WERE IMPACTED.

NHTSA complaint 11266798. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

Vehicle was involved in a accident and it was a total loss and no airbags deployed There wasBodily injury due to this accident

NHTSA complaint 11558272. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash · towed · 16,443 miles

VEHICLE INVOLVED IN A ACCIDENT. VEHICLE BRAKE SYSTEM DID NOT WORK. DRIVER HAD FOOT ON BRAKE PEDAL. ANTI COLLISION BREAK SYSTEM DID NOT WORK, VEHICLE SLID FOR 20FT INTO A STOPPED FOR. 2019 PRIUS WAS GOING 35 MPH BEFORE RISK OF COLLISION WAS REALIZED. SIGNIFICANT DAMAGE DONE ON PASSENGER SIDE BUMPER. NO AIR BAGS DEPLOYED.

NHTSA complaint 11390410. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

crash · towed

On Saturday [XXX], while shifting to reverse in a back alley to back up slowly, the car engine suddenly and loudly revved and shot backwards at accelerating speed. I slammed on brakes which did not respond at all, thus forcing me to attempt to shift gears which also failed to stop the acceleration. Car only stopped because it went up a curb and hit the corner of a parked vehicle in a neighbors driveway. If I had been on busier street and not a back alley this could have resulted in numerous vehicle collisions and unimagined fatalities. Car is being towed on [XXX] to Advanced Collision Repair on 4511 Central Ave, Columbia Heights, for diagnostic assessment. There were no warning lamps,

NHTSA complaint 11572747, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Coolant is leaking into the catalytic converter. This seems to be a common issue. Toyota issued a technical service bulletin on XXX covering this exactly. Some 2016–2019 Prius and 2017–2019 Prius Prime vehicles may exhibit low coolant level, MIL on with DTC P148F00, and/or poor heater performance due to coolant leakage at the front exhaust pipe heat exchanger. The front exhaust pipe with heat exchanger assembly has been updated. The repair is listed as a 1.5-hour remove-and-replace of the front exhaust pipe assembly, and the diagnostic procedure involves unbolting the rear exhaust pipe from the front pipe at the mating flange when everything is cold and inspecting for coolant leakage into

NHTSA complaint 11759842, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Frequency when I start car makes a very loud , painful high pitch noise for anywhere from 5-15 seconds

NHTSA complaint 11749970. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Body of car has rust perforation starting from the inside working out. This is on the roof, so water incursion will effect airbags and electrical system. FIrst noticed rust bubbles a few years ago, but did not think much of it. Now two body shops have said roof panel needs to be replaced. This is big stuff!

NHTSA complaint 11709126. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
See Attachment

NHTSA complaint 11695974. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since October 2023, my 2019 Toyota Prius has developed severe and unpredictable driving behavior after a regular brake service, which may have triggered or coincided with a software or ECU update. The car, which had been driving smoothly since I bought it in 2021, suddenly began showing false braking, steering interference, and lane instability — as if the car were trying to “correct” problems that didn’t exist. These interventions often happen on highways or during turns, creating serious safety risks for both driver and passengers. I’ve spent months and thousands of dollars replacing parts, performing alignments, and recalibrating sensors, including at Toyota dealerships. The problem

NHTSA complaint 11692652, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Coolant system failed because coolant was leaking into catalytic converter. Two mechanics in two different states (one a Toyota dealer) claimed this is defect with 2019 Prius and results in repair costing more than $2000.00 because of this design flaw. Warning light did not come on until coolant was gone.

NHTSA complaint 11678811. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Prius

Model year Complaints Recalls Deaths
2026 6 1 —
2025 16 2 —
2024 26 4 —
2023 19 4 1
2022 24 1 —
2020 14 0 —
2018 36 1 —
2017 91 3 —
2016 154 5 —
2015 165 1 3
2014 207 3 —
2013 410 3 —
2012 423 6 —
2011 520 6 —
2010 2,822 10 2

Other 2019 Toyota models

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst