CSR

Toyota · NHTSA safety record

2019 Toyota C-HR

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 111 safety complaints about the 2019 Toyota C-HR with the US government. Of those, 3 describe a crash, 3 people were injured and no death is recorded. 3 recall campaigns are open against it.

The most complained-about system is the power train, named in 62 complaints, 56% of the total. The typical failure was reported at 49,000 miles, the median across the 15 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2018 to September 2026 · How this is counted

What is on file

111 complaints on file

111

Complaints

3

Describe a crash

0

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints more than doubled year on year: 50 in the twelve months to 2026-Q2, against 22 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 62 · 56%
UNKNOWN OR OTHER 33 · 30%
ENGINE 9 · 8%
ELECTRICAL SYSTEM 7 · 6%
FORWARD COLLISION AVOIDANCE 6 · 5%
VISIBILITY/WIPER 5 · 5%
SERVICE BRAKES 4 · 4%
VEHICLE SPEED CONTROL 4 · 4%
FUEL/PROPULSION SYSTEM 2 · 2%
STRUCTURE 2 · 2%
AIR BAGS 1 · 1%
EXTERIOR LIGHTING 1 · 1%
0 27 54

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 111.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 43.

48 36 24 12
18 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Toyota C-HR, and it is a separate question from what owners report going wrong later.

Test 5 HB FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 14.3%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

19V877000 · December 11, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
The risk
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
The remedy
Toyota will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TB22 and 19TA22.

Toyota Motor Engineering & Manufacturing · up to 9,468 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

19V244000 · March 27, 2019

The defect
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
The remedy
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

Gulf States Toyota, Inc. · up to 3,634 vehicles across all model years covered

POWER TRAIN:AXLE HUBS

18V710000 · October 11, 2018

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Toyota C-HR vehicles. The rear axle hub bearing bolts may have been insufficiently tightened, causing the bolts to loosen and damage the rear brake components or cause a rear wheel to detach.
The risk
If the bolts loosen and damage the rear brake components, or cause a rear wheel to detach, it would increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will inspect the rear axle hub bearing bolts. If a bolt is found to be loose or detached, the dealer will replace the rear axle hub bearing assembly and rear axle carrier sub-assembly, free of charge. The recall began November 6, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0Y.

Toyota Motor Engineering & Manufacturing · up to 681 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured · crash · towed · 8,322 miles

TL* THE CONTACT OWNED A 2019 TOYOTA C-HR. THE CONTACT STATED THAT WHILE DRIVING EAST BOUND, SAW A VEHICLE TRAVELING SOUTH BOUND FROM A STOP. THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER DOOR OF THE OTHER VEHICLE, JUMPED A CURB AND KEPT GOING. THE CONTACT STATED THAT THE BRAKE ASSIST DID NOT WORK AND EVEN THOUGH HER FOOT WAS ON THE BRAKE, THE VEHICLE DID NOT STOP, AND HEADED TO A LIGHT POLE. THE CONTACT STEERED TO THE LEFT TO AVOID THE POLE AND CRASHED INTO A BUILDING HEAD ON. THERE WAS NO WARNING. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISED CHEST AND RIGHT ARM. THE CONTACT CALLED HER DAUGHTER WHO TOOK HER TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND

NHTSA complaint 11361614, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash

I had two mayor accidents, one was from the rear and the other on the left doors from the passenger side. The airbags didn't deployed and I'm concerned. The body shop said he doesn't unsdertand why they didn't deployed.

NHTSA complaint 11556619. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not afford to even fix. I still owe 12k on this car. Ive inky had it for exactly 2 years with only 114k miles on it. Thr bearing should not be malfunctioning already. Toyota needs to fix it or replace the whole transmission cuz no shop will fix the bearing. They tell me I need to buy a new transmission

NHTSA complaint 11712791. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash · 2,500 miles

TL* THE CONTACT OWNS A 2019 TOYOTA C-HR. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT REVERSED OUT OF THE DRIVEWAY INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V710000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA complaint 11153343. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission slippage and failure

NHTSA complaint 11768192. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The transmission has failed twice. It was replaced once in 2020, right after we bought the vehicle in 2019. We have serviced the car as required at the same dealership. We were told in August 2026 by the dealership, after having the transmission serviced in the Spring of 2026, that the transmission needed to be replaced. We received a Customer Support Program letter from Toyota in September 2026 that the transmissions on 2018-2019 vehicles are being replaced because of known issues. However, they are denying it because of a serial number. There are/were warning lights, etc. It makes a sound when trying to accelerate. When we Google information, we find that there are also issues with the

NHTSA complaint 11766376, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Driving home from work on the freeway, the loud droning and whining sound was already present. Same issue that I thought had been previously resolved by replacing the transmission from the dealership it was purchased from. Though this time it was accompanied by a horrible grinding sound coming from the bearings in the transmission. After much research into this issue, iI found that it is a very common issue wtih this particular vehicle. Specifically the K1114 transmissions used in them. Toyota has since used different transmissions in newer models, but has not issued a recall for the ones that are so commonly breaking and keep replacing but not fixing the issue.

NHTSA complaint 11766496. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
While driving my 2019 Toyota C-HR normally on [XXX] in [XXX] at approximately 8:00 PM, traffic began slowing due to congestion. When traffic began moving again, the vehicle accelerated very slowly and did not respond normally to the accelerator. Shortly afterward, the dashboard displayed a “Pull Over Safely” warning. The vehicle then completely lost its ability to move under its own power. It would not move normally in either Drive or Reverse and had to be towed off the freeway. Condition of the car when we check it ourselves: Vehicle goes into Drive/Reverse Engine revs Vehicle doesn't move Vehicle rolls in Neutral Vehicle stops in Park EPB-related warnings occurred The vehicle was

NHTSA complaint 11765841, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
Hood latch and hood latch cable corroded on a 7 year old vehicle. hood latch coroded and could have let go at any time and caused harm to myself and others on the road. The problem was evaluated by Bristol Toyota. The latch and cable broke while it was in for service, luckily. There were no warning signs or symptoms of the problem prior to failure.

NHTSA complaint 11759536. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission won’t shift out of manual mode and car won’t move at all even when in drive or reverse. Was working completely fine then all of a sudden got drive start malfunction and won’t move. Called mechanic they came looked at it and they diagnosed it as a transmission problem. Did some research and this is a well known issue that Toyota Canada has acknowledged but Toyota USA won’t. Car is barely over 100k miles and all maintenance has been kept up on. Transmission only issue, but very expensive. There needs to be a recall on these.

NHTSA complaint 11757110. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota C-HR

Model year Complaints Recalls Deaths
2026 8 1 —
2021 34 1 —
2020 64 1 —
2018 322 1 —

Other 2019 Toyota models

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst