CSR

Toyota · NHTSA safety record

2019 Toyota C-HR

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

106

Complaints

3

Crashes

0

Fires

3

Injuries

0

Deaths

Owners of the 2019 Toyota C-HR have filed 106 safety complaints with NHTSA between November 2018 and August 2026. The most complained-about system is the power train, named in 58 of them (55%). The typical failure was reported at 49,000 miles, the median across the 15 complaints that gave an odometer reading.

Complaints more than doubled year on year: 42 in the twelve months to 2026-Q1, against 13 in the twelve before.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

19V877000 · December 11, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
The risk
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
The remedy
Toyota will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TB22 and 19TA22.

Toyota Motor Engineering & Manufacturing · up to 9,468 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

19V244000 · March 27, 2019

The defect
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
The remedy
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

Gulf States Toyota, Inc. · up to 3,634 vehicles across all model years covered

POWER TRAIN:AXLE HUBS

18V710000 · October 11, 2018

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Toyota C-HR vehicles. The rear axle hub bearing bolts may have been insufficiently tightened, causing the bolts to loosen and damage the rear brake components or cause a rear wheel to detach.
The risk
If the bolts loosen and damage the rear brake components, or cause a rear wheel to detach, it would increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will inspect the rear axle hub bearing bolts. If a bolt is found to be loose or detached, the dealer will replace the rear axle hub bearing assembly and rear axle carrier sub-assembly, free of charge. The recall began November 6, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0Y.

Toyota Motor Engineering & Manufacturing · up to 681 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 106.

POWER TRAIN 58 55%
UNKNOWN OR OTHER 33 31%
ENGINE 9 8%
ELECTRICAL SYSTEM 7 7%
FORWARD COLLISION AVOIDANCE 6 6%
VISIBILITY/WIPER 5 5%
SERVICE BRAKES 4 4%
VEHICLE SPEED CONTROL 4 4%
FUEL/PROPULSION SYSTEM 2 2%
AIR BAGS 1 1%
EXTERIOR LIGHTING 1 1%
FUEL SYSTEM, GASOLINE 1 1%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 38.

2018 2026
2018 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured · crash · towed · 8,322 miles

TL* THE CONTACT OWNED A 2019 TOYOTA C-HR. THE CONTACT STATED THAT WHILE DRIVING EAST BOUND, SAW A VEHICLE TRAVELING SOUTH BOUND FROM A STOP. THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER DOOR OF THE OTHER VEHICLE, JUMPED A CURB AND KEPT GOING. THE CONTACT STATED THAT THE BRAKE ASSIST DID NOT WORK AND EVEN THOUGH HER FOOT WAS ON THE BRAKE, THE VEHICLE DID NOT STOP, AND HEADED TO A LIGHT POLE. THE CONTACT STEERED TO THE LEFT TO AVOID THE POLE AND CRASHED INTO A BUILDING HEAD ON. THERE WAS NO WARNING. ALL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISED CHEST AND RIGHT ARM. THE CONTACT CALLED HER DAUGHTER WHO TOOK HER TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND

NHTSA complaint 11361614, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash

I had two mayor accidents, one was from the rear and the other on the left doors from the passenger side. The airbags didn't deployed and I'm concerned. The body shop said he doesn't unsdertand why they didn't deployed.

NHTSA complaint 11556619. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

My cvt transmission carrier bearing has went bad in my vehicle. Not only have these bearings been one of the main conplaints, this vehicle has several recalls. And which the recall for the precondition system has went bad in mine months ago. I was driving home when suddenly my car got hard to drive n their were very loud noises. Got it looked at and was told it was that bearing. That u can not afford to even fix. I still owe 12k on this car. Ive inky had it for exactly 2 years with only 114k miles on it. Thr bearing should not be malfunctioning already. Toyota needs to fix it or replace the whole transmission cuz no shop will fix the bearing. They tell me I need to buy a new transmission

NHTSA complaint 11712791. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash · 2,500 miles

TL* THE CONTACT OWNS A 2019 TOYOTA C-HR. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, IT REVERSED OUT OF THE DRIVEWAY INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V710000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA complaint 11153343. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission won’t shift out of manual mode and car won’t move at all even when in drive or reverse. Was working completely fine then all of a sudden got drive start malfunction and won’t move. Called mechanic they came looked at it and they diagnosed it as a transmission problem. Did some research and this is a well known issue that Toyota Canada has acknowledged but Toyota USA won’t. Car is barely over 100k miles and all maintenance has been kept up on. Transmission only issue, but very expensive. There needs to be a recall on these.

NHTSA complaint 11757110. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
At 70,000 miles I was just told my transmission id failing. After much research I am finding that this is a common issue with the Toyota CHR and CVT transmissions. Apparently Toyota is aware of this issue but has not issued a recall. I waited to buy this car for years and thought it would be my last car ever. I'm [XXX] and thought a Toyota would last. I just paid it off. You know and I know a transmission should last longer than this. I am so frustrated. Toyota needs to fix this without charge or at least at minimal costs. I am going to tell everyone I know to not buy Toyota anymore if this isn't recalled or fixed. I'm also going to write our President. Donald Trump needs to get involved.

NHTSA complaint 11756287, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
While driving my vehicle, it is a consistent clicking loud noise. I had the vehicle checked out twice and both places said the same thing as it is explained down below: Transmission Replacement (Automatic): SEVERE INTERNAL TRANSMISSION NOISE- NOISE LOUDER W/ SPEED. NEED TO REPLACE TRANSMISSION ASSEMBLY- DO NOT RECOMMEND DRIVING VEHICLE MAY BE CATASTROPHIC AND COME APART This statement is from the Toyota dealership.

NHTSA complaint 11754044. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
No warning lights, only noticed a new noise like a whirring sound that matches car speed, not acceleration. Had the car looked at and determined it was likely the same CVT transmission bearing failure most CHR owners are experiencing. Toyota is no help and estimates for repair are $6k to $10k from private transmission repair places. Now we have a dud of a car that we still owe money on that isn't even worth the price to repair it.

NHTSA complaint 11753623. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The transmission started having issues once the car hit 100k miles, it is unbelievable that Toyota is not willing to help me with this matter! Toyotas are supposed to be reliable!

NHTSA complaint 11752558. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Noise from front left axel began on XXX. Taken to local garage for diagnostic on XXX at approximately 149,000 miles. Was informed that it likely was the transmission. This was confirmed when taken to Toyota dealership on XXX. National recall was issued in [XXX] by Toyota for the known transmission failure that occurs in the CH-r CVT transmission. No other issues or alerts had occurred prior to the transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11748913. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota C-HR

Model year Complaints Recalls Deaths
2021 32 1
2020 58 1
2018 309 1

Other 2019 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst