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Toyota · NHTSA safety record

2020 Toyota C-HR

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

58

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2020 Toyota C-HR have filed 58 safety complaints with NHTSA between November 2020 and August 2026. The most complained-about system is the power train, named in 43 of them (74%). The typical failure was reported at 20,000 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

19V877000 · December 11, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 C-HR and 2020 Corolla and Corolla Hybrid vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
The risk
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
The remedy
Toyota will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TB22 and 19TA22.

Toyota Motor Engineering & Manufacturing · up to 9,468 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 58.

POWER TRAIN 43 74%
ELECTRICAL SYSTEM 5 9%
ENGINE 5 9%
UNKNOWN OR OTHER 5 9%
VEHICLE SPEED CONTROL 4 7%
STEERING 3 5%
TIRES 3 5%
SEAT BELTS 2 3%
SERVICE BRAKES 2 3%
WHEELS 2 3%
FORWARD COLLISION AVOIDANCE 1 2%
FUEL/PROPULSION SYSTEM 1 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 29.

2020 2026
2020 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

1 injured

While taking off in my 2020 Toyota C-HR on the highway, the CVT transmission suddenly failed, resulting in an immediate and significant loss of propulsion power. The vehicle did not fully shut off but lost the ability to maintain normal highway speed, requiring me to rapidly reduce speed and carefully maneuver the vehicle to safety in active traffic conditions. This created a serious safety risk due to unexpected loss of acceleration and potential inability to maintain highway speed in traffic. The failure occurred at approximately 117,700 miles and shortly after purchase. The vehicle had a documented history of regular maintenance performed at Toyota dealerships approximately every 3,000

NHTSA complaint 11733254, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

crash · towed · 20,000 miles

WAS TURNING A CORNER AND MY CAR LOST CONTROL AND MESSED UP THE FRONT END

NHTSA complaint 11408450. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

towed

Toyota dealership confirmed cup holder within console allowed liquid to leak within the cup holder down underneath into the console which shorted out the communication computer. The cup holders do not have a barrier to keep liquids within this area and will allow liquid to escape into the lower console. When the liquid leaked into that area and later trying to start my car I received a message stating key fob malfunction and to review the owners manual. Toyota said to drive it to their repair shop, but it would not start and had to get a tow. They fixed the key ignition issue and the next day same communication error, took car back and they realized it was from the liquid that leaked from

NHTSA complaint 11446213, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
CVT bearing disintegrating. Expected repair cost is $10k-$12k. Purchased about a year ago and still owe almost 20k on the loan. This is the car that was intended to be used by my daughter but cannot trust this to make the drive. There have been no warning lamps or system messages just a metal on metal grinding sound. This is a known issue with this model of vehicle and there is already a warranty enhancement for this issue on 2018 and 2019 models. Mine is a 2020 so they clearly did not fix this known issue. This started about a month ago as a slight high pitched whine and has quickly progressed to the point that we cannot use the vehicle.

NHTSA complaint 11757556. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

81,321 miles

The contact owns a 2020 Toyota C-HR. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission belt needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,321.

NHTSA complaint 11756919. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
While driving, my 2020 Toyota C-HR suddenly lost acceleration in the middle of the road, with the vehicle failing to respond to throttle input. This has now happened twice. There was no warning noise (no whining or grinding) beforehand, and the loss of power occurred without warning while the vehicle was in motion, creating a dangerous driving condition due to inability to maintain speed or safely merge/clear traffic.

NHTSA complaint 11756861. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I have a K114 CVT internal bearing defect. It is available for inspection upon request. Transmission issues are unsafe because it can cause sudden loss of acceleration, unexpected vehicle stalling in traffic, and delayed shifting or gear slippage. These sudden changes make my car behave unpredictably; risking rear-end collisions or loss of control. This puts myself, my passengers, and others at risk. I am unsure if the problem been reproduced or confirmed by a dealer or independent service center. The vehicle and/or component have not been inspected by the manufacturer, police, insurance representatives or others. However, the vehicle received Service in December 2025 for a transmission

NHTSA complaint 11752512, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Had the car brand new since 2020 just started to hear noises took it to the dealership and they said the transmission needs to be replaced

NHTSA complaint 11750469. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission bearing is going out. I hear a whine noise while driving. And took it to a Transmission shop and was told the Transmission bearing goes out alot on these types vehicle. And i just bought this car used 1 month ago.

NHTSA complaint 11747331. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota C-HR

Model year Complaints Recalls Deaths
2021 32 1 —
2019 106 3 —
2018 309 1 —

Other 2020 Toyota models

RAV4 627 Highlander 305 Corolla 304 Camry 268 Tacoma 86 Tundra 45 Sienna 36 4Runner 31

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst